Always Open & Shut Garage Door Service L.L.C.

Great service! Call was returned very promptly, technician came on the dot at the beginning of the indicated 2-hour window and was courteous and informative. Confirmed our positive impressions of this company from when we originally had them install our garage door last year. The price was right too!

Our home warranty service engaged this contractor. They were great. The first visit diagnosed the fault, a broken torsion spring. Mitchell opened the door to free our car, and took a photo of the serial number plate on the spring, and told me they would order the correct part from the manufacturer. They did, and Mitchell returned in a few days with the part. He installed it quickly with no false moves. I understand I have a three year warranty on the work. Everything went very smoothly.

Very good and on time

It was horrible from day one. The installation was subpar. Door gasket was buckled. I complained and the owner replaced it himself but gasket still does not lay flush to the door so essentially it is pretty useless, allowinf insects and elements to go through. Two days after door was installed, it malfunctioned. Since it was the weekend, had a friend look at the door who said the company needed to fix it. Called the company and was told because my friend "worked" on it, that the warranty was voided. Tried to explain that he did not work on it. We just looked at the owner's manual and the door. The serviceperson came to do adjustments and tried to sneakily get me to sign the work order that says that this was a courtesy service and that I would have to pay for any future problems because of my voided warranty. Well the door continued to malfunction (cable jumping out of the spool, door stuck open cockeyed, door opening halfway then closing, etc....) constantly. I had family issues at the time and was flying back and forth to Michigan, and everytime I came back home, I had to deal with a malfunctioning door. The company was really nasty and gave me a hard time on the phone even accused me of sabotaging the door for attention! I went to Costco to complain because it was through Costco, I hired Always Open and Shut Garage Door. Costco said that it was not their responsibility but did help me contact the LiftMaster rep. I also threatened to call the ROC and to put up a sign in front of my house when my door was stuck crooked to alert other people of the company's shoddy workmanship. Then they would grudgingly show up, taking their time and coming with a nasty, hostile attitude, and "temprarily fix" the problem like putting the cable back into the spool, but a short time later, the door malfunctioned again. After much headache and heartache, I finally called Garage Door Repair of Tucson (520-548-9868) which was recommended by a friend. I knew by hiring another company, my "warranty" with Always Open and Shut would be voided. After Garage Door Repair adjusted the springs and changed out the "cheap" rollers, I have had no further problems with my garage door, and it has several years now. I "saved" $300 by going through Costco, and hiring Always Open and Shut but ended up a lot poorer, financially and emotionally. As I have said, the door gasket has never been flushed with the door but with the door itself malfunctioning, it was consided to be a minor problem at the time. PLEASE be aware of the ordeal I went through, and I pray it doesn't happen to you. Marsha Ma

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I contacted the Always Open and Shut garage door service and told them my garage door leaked.  I would like to get it fixed.   I asked that someone come to my house to give me an estimate.  I  was told there would be a service charge if they came to my house to give an estimate.  How do they know exactly what needs to be done?    In  Angie's List they stated  that they give free estimates.  This is misleading and not fair to the customer to then be told that there is a charge for an estimate.  How do they know exactly what is going on with my garage door and if something else is causing it to leak?  Some people are on fixed incomes and need to know costs before work is to be done.

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My experience was fine. Whatever the price was, it was very reasonable.

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They did a great job! We were happy with the work and would use them again.

Very professional and punctual.  Had to special order door, waited over a week for it to arrive.  Installation was challenging, they did a great job.

Since there wasn't an available serviceman in the area, the owner himself arrived shortly after my call and had to physically lift the door so I could get my car out of the garage.   A serviceman came 2 days later to take care of the problem.  He arrived on time, and was very courteous and professional.   Before he left, the installer was careful to make sure I understood exactly how everything worked.  It was a very good experience and I would highly recommend them to anyone in need of garage door service.

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Everything went very well.  They were able to schedule the service the next day, and it only took about an hour to complete.  The price seems very reasonable as well.

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very nice gentleman, speedy and quality service to replace a broken spring on the main garage door. Full tune up, hasnt worked better!

Just after 2pm, my garage door cable broke and it was stuck in the up position. I called Always Open and Shut Garage Door Service immediately (we had used them in the past for maintenance of the garage door so had their number handy).  Once I described the situation, they said they could have a tech over early the next morning but when I expressed concern of the garage door being open all night, they immediately said they would be out tonight.  By 6pm I had a functioning garage door again. Prompt, professional, caring service and I would absolutely use this service provider again for annual service and any repair work on the garage door.

The technician worked quickly, and then charged me less than the amount he had originally quoted--just the service fee. I was expecting to replace the garage door, and he fixed everything with a bracket (and a warning that the garage door would have to eventually be replaced in the future).  I'm very pleased.

He did a good job.  He was very pleasant.