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ACS
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
ACS Air Conditioning Services, opened its doors in 1990 and quickly became Tucson’s leading commercial air conditioning company. Since then, ACS has become Arizona's number one Trane dealer and Comfort Specialist. Over the years, ACS has continued to receive several industry awards for service and excellence in both residential and commercial heating & cooling. All while developing and engineering cutting edge technology in commercial air systems and remaining focused on creating the best customer service and support in the industry. We not only believe in what we sell, but most importantly we stand behind it with our "100% Client Satisfaction Promise"; "If at any time during the first 60 days of residential installation you are not 100% satisfied with the performance of the equipment, we will (within 30 days of your request) remove the system and refund the entire amount of the contract." Follow that with a lifetime guarantee on your units' service and duct-work. 24hr emergency service, Angie’s List special pricing. Additional DBAs - A C S Air Conditioning Services. Additional contact names - Stephen Rogers, Award winning. Senior discount not applicable towards install or new units.
Business highlights
Emergency services offered
35 years of experience
Services we offer
Heating & Cooling Unit Replacement, Repairs & Upgrades. Indoor Air Quality Solutions. Carbon Footprint Tracking. Water Heater Replacement. Residential & Commercial Design & Layout. Ventilation & Fresh Air.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8199 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 4% | ||
| 2% | ||
| 2% | ||
| 3% |
Showing 1-25 of 199 reviews
Jim M.
Oct 2022
Great! Arrived on time, kept me informed on progress.
Arthur P.
Sep 2021
We highly recommend ACS as a qualified provider. As a customer of their products and services you really don't appreciate a company till a time of need especially here in Arizona. Beginning with the 24/7 report line to the office staff, dispatch and field personnel all communicating with each other and more importantly keeping you the customer informed and safe. Their notification process for security as well as their health and welfare protocols add to the experience whether it be installation or service. Thank you.
Thomas B.
Jul 2021
They have been very good. I have been a long time customer and i was satisfied and stilll satisfied with their service. They deserve a 5 star.
Frank J.
Apr 2021
Extremely well. William, Mat, Joe, Raul, Eddie, & Phil (hope I didn't miss any of the crew) replaced two HVAC units with Daikin Fit Inverter Systems. They arrived on time, were very courteous, knowledgeable, and professional. The quality of work was outstanding (they even fixed a few electrical glitches). If the systems perform as well as the installation crew, we will be extremely satisfied customers. Of course only time will tell with respect to the systems, but I would highly recommend ACS Air Conditioning Services.
Response from ACS
"Thank you so much for your comments! We know you will love your new comfort systems! It was a pleasure to install and serve you."
Jim M.
Apr 2021
Great!!!! The crew (William, Joe & Eddie) was professional, courteous and efficient.
Response from ACS
"Thank you for reviewing us, the team appreciates it! It was a pleasure to install and serve you."
Lucy L.
Jan 2021
Great! We are very happy with ACS. We have used their services for years.
Pamela R.
Dec 2020
Great! The cleaning and general repair was done in a friendly professional way.
Miki B.
Apr 2020
Very well; no more leaks.
Response from ACS
"Thank you for letting us serve you, glad we completed to your satisfaction!"
Mark D.
Aug 2019
I called ACS to come out and fix an air conditioner that had been installed by them. They installed a much larger compressor unit on a smaller pad, which caused it over hang the pad. This allowed pack rats to get into the compressor unit. When the technician came out to diagnose the problem, he found several wires that had been severed by the pack rats, I said that is OK just fix the wires. The technician said he would not, until the dead rats where clean out. I said I will clean them out, He left and then did not come back out until the next after several phone calls. Charge me 150 for the diagnostics and 300 to fix the wires. Not bad for the fix, but the attitude of the technician and the office manager after they sent me another invoice for the same diagnostics charge. I will not do business with this company again or will I recommend this company.
Response from ACS
"Mr. [Member Name Removed], Thank you for using us to repair your wires and that you considered our repair and cost was reasonable. It is our company policy for our technicians to not handle rodents or rodent feces, sorry for the inconvenience on that, we know its not ideal. Attitude is Everything! I apologize we missed the [Member Name Removed]. As a team we will work on this, and it will be discussed in our next team mtg, promise you that. To receive an F from you means you were very unsatisfied, please accept my apology and promise to improve from your feedback. Thank you Dustin Rogers ACS President"
Pat M.
Aug 2019
The technician quickly diagnosed the problem. The problem turned out to be an intermittent in the control board. He was able to get it up and running so that we had air conditioning. The technicians service was excellent. However, I am appalled at the cost for this warranty service. It cost somewhere between $300 and $600 dollars an hour. $300 an hour if there if you include their travel time from their shop to our home, $600 an hour if you consider how long it took make the repair. We are now looking for a new company to perform service for us. When in the market for a new air conditioner we will not use ACS again. Period.
Response from ACS
"[Member Name Removed], I just wanted to thank you for complimenting our service and technicians, we are striving to build a great team with integrity. I want apologize that you weren't fully satisfied with ACS, and for your frustration, we caused you with the cost of this repair, there are a lot of time and fees ACS must dedicate in order to process warranty jobs. That being said, I would love to revisit your job and see if our office and Technician chose the right flat rate code for processing your job. If you are willing to call, we will help! We never want to lose a great customer. Thank you Dustin Rogers President"
Marianne F.
Dec 2018
We got bids from two very reputable companies, comparing the same unit. We went with ACS because the price was a little better and because they offered an incredible warranty. In all of our dealings from the bid process to the installation and review, we were impressed with the thoroughness, courtesy, and professional approach of all employees. We dealt with Ryan, Dustin, Abel, and Dan, all of whom were top-notch. We cannot say enough about the fine experience we had with these four employees. A happy Green Valley customer
Carolyn L.
Jul 2018
It went fantastic, the tech Milo was very thorough and explained everything that he was doing. I just moved into my home and Milo took the time to teach me how the systems operated and what I needed to do to maintain peak performance.
Fred T.
Jun 2018
ACS did an outstanding job on our new air conditioning/heating/water heater installations. We received a top notch product, solid duct work, and great attention to detail. The staff are friendly, interested in helping, quick to respond - really they are a superior organization. Received the first big bill of the summer - the new system reduced the electric bill by 35% and the house is cooler and more completely cooled than with the previous system. The reduction in noise level is substantial. Of the five companies that came out, ACS was the only one to suggest our living room noise level could be handled with a baffle between the utility closet and the outlet. I gave them an A in pricing. They were not low bid on the job, but the quality of the unit provided, the superior installation and confidence in their ability to maintain the unit in the future are worth the money.
Ellen F.
Dec 2017
Excellent. Manny Borboa responded promptly and he was courteous, knowledgeable, and fixed the problem.
Don D.
Nov 2017
Manny was great and actually came a half hour early. He performed a full inspection and maintenance on our two heating cooling systems. He flushed the water heater. He replaced all the system air filters and checked system safety and operations. Additionally he replaced the batteries in two hard to reach smoke detectors. H took pictures of the overall system condition and discussed what needed to be done now and in the future. Very proffesional
Ronald H.
Nov 2017
Manny performed an all service check.. Washed pan and AC, checked motor and AMPS, Compressor and refrig level, temp control, System in good working order.
Ed W.
Nov 2017
Great. I elected to get a new high capacitor installed for $81 even though they are on the internet for $12-$40. I will put in a start capacitor myself.
JAMES K.
Sep 2017
They do very well and I have been very pleased with them. I signed a maintenance contract with them, I may not go with them once it's over because of their pricing.
Miki B.
Sep 2017
.
Jozsef J.
Sep 2017
While the unit was pricy, it seems like a quality product. The sales representative was very careful to not overpromise on the performance difference. We had an old, loud, inefficient system. ACS gave us two portable units while they were awaiting the unit to arrive. What a difference in noise in the bedrooms! I sleep so much better. I like the attention to detail of the install crew.
Bruce H.
Sep 2017
Repaired promblem, only
Robert A.
Sep 2017
It made a big difference in comfort in my home.
Thomas B.
Sep 2017
ACS installed my Lennox A/C system 4 years ago and have maintained it since. The A/C went out Thursday night and I called ACS early Friday morning. I explained to Sandy, the dispatcher, that I was sick and wasn't looking forward to spending time in a hot house. She was very understanding and arranged to have Manny at my house at 8:45am. Manny is a very professional and competent technician. He diagnosed and fixed the issue promptly (a blown fuse). He also recommended a couple of improvements to my system that would make a future outage less likely. I had him install a surge suppressor on the air handler and a hard start unit on the compressor. I have nothing but good things to say about Manny, Sandy, Patrick, Milo, Dustin, Daniel and all the other people I have dealt with at ACS.
Jenna J.
Aug 2017
Arin did an excellent job of inspection and explanations of prior dangerous installation issues. Next day, Dustin and assistant *John?* arrived at 0630 am and remained until 2200 that same night to completely dismantle and reinstall entire Trane system from ductwork to rewiring and reconnections. Dustin's work on this system is perfect compared to what was existing when he arrived. Next day Mitsubishi mini-split was reinstalled with new drainage line due to incorrect placement from prior installation. MIrage mini-split was incorrectly wired and dangerous labeling in main electrical box was remedied. ALL of the work performed was done professionally by caring individuals who knew what they were doing, brought up to current code and all dangerous issue were resolved. We would not hesitate to use ACS again for ANY HVAC/heating issues.
James H.
Aug 2017
Manny Borboa and his trainee, Todd were punctual, polite, friendly and efficient and made every attempt to explain to us the situation and alternatives available at the time. Being prepared for the worst (replacement of system), we were content at this time to "kick the can down the road" for a couple of years to give us time to research systems, etc. We would recommend Manny for service unreservedly.
Licensing
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FAQ
ACS is currently rated 4.8 overall out of 5.
ACS accepts the following forms of payment: CreditCard
Yes, ACS offers free project estimates.
No, ACS does not offer eco-friendly accreditations.
No, ACS does not offer a senior discount.
Yes, ACS offers emergency services.
No, ACS does not offer warranties.