A Authentic Garage Door Svc Co

I called the Tucson branch of this company on Wednesday morning and got a same day appointment. Jake arrived early (which was wonderful). He discussed the different repair options available and answered all my questions. Very professional and I would definitely hire again.

My garage door opener was misbehaving and I hoped it would be a simple fix. After some diagnosis, the tech determined that a failed circuit board was the most likely culprit. He presented options to repair or replace and we decided on a replacement since the unit was 18 years old. The replacement was complete: opener, new belt drive and sensors and an interior wall mounted control (which I never had before) and 2 handheld remotes. Only one remote came with the unit but the tech was kind enough to find a used unit in his truck and gave that to me as well. He removed the brand new batteries from my old remote and returned the batteries to me. Both new remotes came with fresh batteries. He programmed both remotes and my car for the new opener. The tech Jake was great.

Jake A. was wonderful. He replaced the cables, adjusted the door opener, and told us how to properly maintain the door hinges. He was pleasant and enjoyable to talk with. We couldn't be happier!

Prompt and efficient service

I thought it was very unprofessional that there was no call to me to let me know as the property manager what was happening and what charges where being made to my credit card. I didn’t even know what happened or what I was paying for until I saw a charge to my card. For me, I like doing business with a company that (a) recognizes their mistakes and (b) tries to correct it with me. This company did recognize the mistake, and said they would talk with the tech. That is not correcting a mistake with me as the consumer.

Get, and they found two issues which they fixed.

Called on a Saturday afternoon. The only service store out of the top 5 that advertised opened on weekends and actually had a person that answered the phone instead of a recording; they got our business. Their OUTSTANDING customer service, quality, and price ensured my business for the future. I tried replacing the gasket on my own; however, the door required a special gasket that was not sold at our local Home Depot, Lowe’s, or ACE. On top of that it was getting ready to pour buckets of rain. I called A Authentic at 1:00 PM, their tech arrived at 2:00 PM and saved the day. It started to rain just as their tech was leaving our home. Thank you A Authentic, we are a customer for life!!!

Very smoothly

Went very well, excellent work, punctual.

Everything went great and on schedule.

Jose was on time, efficient, explained options, and completed the work quickly. Very personable too.

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Called late on Friday afternoon and the repairman was out the following afternoon.  Did the job quickly and professionally.

Called late on Friday afternoon and the repairman was out the following afternoon. ?Did the job quickly and professionally.

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I could tell that Jose is very competent, and I appreciate his work. I just wish it didn't cost so much. I would like to have him do similar work on our one-car garage door, along with replacing the bottom seals on both garage doors, but not at that price. Now, if they offer a discount on that package in the future, I would definitely consider purchasing it. Of course, I would ask that Jose, or someone just as competent, do the work!

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Responsive (Same day as called), prompt, courteous, professional.

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We heard a loud noise coming from our garage and when we went to investigate found that the door spring had cracked.   With the help of a couple of friends, we were able to get the garage door open in order to remove our vehicles.   
A check of Angies List showed that A Authentic had excellent reviews.   I called at 1:00 p.m., and by 3:15 Jacob --- the service Tech---was at our house.
He showed me the problem and told me that my door---with a single spring---should have a dual spring system.   He provided me with options for fixing the problem, and since the state of the various components (15 years old) was apparent, I decided to replace all major components.
Jacob got to work, and less than an hour later I was presented with a  garage door that worked flawlessly.  
I also needed to have the rubber door seal (at the bottom of the garage door) replaced.  Over the years, it had become dry and brittle and was allowing insects to get into the garage.   While Jacob didn't have the seal on his truck, we agreed that he would order it and come out within a week to install it.   
This morning--three days later---I received a call informing me that he had the rubber seal and could stop over to install it.  He arrived within 15 minutes and installed it.
This was one of the best service experiences I have ever had.  I recommend A Authentic without service.  Jacob was professional, prompt and did impeccable work.