Wolff Mechanical
About us
64 employees. Uses subs for crane. Cost is determined by the job. No travel charges. Service calls are COD. Technicians are all paid hourly. Additional contact name - Lisa Wolff. Additional email - [email protected] & [email protected]. Financing available. We are the first company to write a consumer guide for the AC industry in Arizona. Additional contact name - Paul Kuiper. Additional email - [email protected].
Business highlights
Services we offer
AC, Manual D duct design, SRP & APS rebates, air cleaning and humidifiers. Water heaters and solar products. All brands repaired and sold. Commerical and Residential services available., duct, federal tax rebates, heater & furnace repair, mini splits, new construction, registers and grilles, remodels, replacement and maintenance. Duct sealing and cleaning offering Aeroseal products. Wine rooms and wine chillers, solar AC units, thermostats, vents
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
80% | ||
5% | ||
7% | ||
7% | ||
2% |
"Thank you so much for you kind review the whole Wolff Team, have a wonderful summer. Lisa Wolff President"
"[Removed Member Name] , Thank you for submitting your review to further Wolff's growth and learning from our own mistakes. We value feedback both positive and negative. I'd like to first apologize for your negative experience. This is not consistent with Wolff's extensive history of working with high integrity while finding honest and agreeable solutions in every case. Having said that you are typically "very happy" with Wolff, you know first hand that we are very capable, and have responded to your needs previously without issue. I assure you that we are not under any new ownership, and strive to continue this very strong record of excellence. With that, servicing air conditioners is full of scenarios developed around trust. Wolff must trust that it's well-trained technicians are giving accurate and solid diagnosis' in each case. The technician performing the tune up does maintain that he gave an honest diagnosis in this case -- whether or not this is accurate is certainly being vetted out as we do not allow for any scenario to take advantage or make unnecessary recommendations. In either case, you were given more than one opportunity to have Wolff return and make the situation right. There is always a chance to have a 2nd company come to confirm and give 2nd opinions, and we respect that right of yours to have that done. However, that next opinion could certainly have come following the offered 2nd visit from our own technician to take matters into our own hands, take pictures of what you felt what was now a damaged reassembly of the existing coil, and solve this problem for you in a way that brought us to resolution and back on our way to a positive relationship. Wolff takes these issues very seriously and we do wish very much that we had the opportunity to catch our own mistake as offered, or communicate more effectively what was (if anything) wrong with the system. Lastly, Wolff is very careful to not suggest replacement solely based on necessary or unnecessary repairs. The presentation of quotes should only be from a stance that you the homeowner would or could benefit from a higher efficiency rating and an AC unit that could bring peace of mind with warranty and performance for many many years to come. Again, if this impression was not given we apologize for that. At this point we're mostly concerned with how we can gain any level of trust back with you. What can we do? How can we make this right? Is there any way we can move forward in a positive manner and give you a resolution that you're comfortable with? Again, we thank you for your loyalty to Wolff throughout the last few years and appreciate the time you've taken to voice your concerns. Let's work together to find a way to resolve this. Paul Kuiper General Manager Wolff Mechanical"
AC/Plumbing companies we've used in the past, looking for the right one, I think we found it in Wolff Mechanical. I would definitely recommend them to neighbors and friends and definitely call them again. Finally a good, honest company with reasonable prices. I've waited a long time to say that.
"Thank you for taking the time to review us, have a great summer. Lisa Wolff"
"So glad we could meet your expectations during our service call. We appreciate your kind words. Have a great summer. Lisa Wolff 480-968-8208"
"Thank You [Member name], We appreciate your review we always like to hear how we are doing from our clients. Have a great summer. Lisa Wolff 480-818-0620"
"[member name removed] we thank you for your kind words."
Brian offered to answer any questions and then we settled up our bill, thanked him, and told him we would recommend him to others and write a review for Angie's.
Unfortunately, this brand new system had a failure after only 2 1/2 months. One of the reasons I bought the system that I did was a promise of improved reliability. I called Wolff immediately, & was told they could not send a tech out until the following afternoon. After purchasing a system that cost over $8000, I would expect service to be a little more prompt in responding to my call. Fortunately, the tech determined that there was a small problem with the installation of a sensor switch in my attic which cause the system to trip, & shut down.
The other thing I' disappointed with is that I requested to speak to someone in charge be it a service manager, repair supervisor, or someone in authority. The only Wolff rep I heard from was the gentleman who came out to give me a proposal for the new system, & that was only by phone. I was also kept waiting until nearly 6PM for the service tech to arrive. Because of the above issues, I have had to downgrade Wolff for quality & punctuality.
"Ms. [member name removed], Thank you so much for the kind words and thank you for your business. Lisa Wolff"
"I was curious why the low score on responsiveness? We use these for training so any more input you can give is appreciated. My records show that we resealed the unit on March of 2013. The work was done for free even though the member was outside of their 10 year warranty. Wolff Mechanical’s mission is to provide above and beyond customer satisfaction no matter the situation. Please take a look at the rest of our outstand reviews. If you have any further questions about this review please give me a call. Thank you for your business and I appreciate you taking the time to let us know how we did. Sincerely, Lisa Wolff (480) 968-8208"
All in all the whole process went very smooth and the price was about half of what I had expected.
Good company!! I highly recommend them.
"Thank You [member name removed], for the kind words, and appreciate you taking the time to review. Lisa Wolff"
"Thank you for sharing your experience of a Wolff Mechanical service call and I am glad we could be of assistance. Happy Holidays, Lisa Wolff"
"Hello member, I have not pulled your ticket but if this was an APS super tune up, the increased cost is due to the highly expensive equipment and maintenance of that equipment, required for this type of tune up. Or if equipment is not available the long written form and doucmentation that is required for a rebate on the super tune up program. If they are willing to refund $100.00 on a tune up they want a lot of documentation and testing. We do not increase the price $100.00 on an APS tune up. We appreciate your business and hope the response will make things a bit clearer. Thanks for letting us know how we are doing. We also have a refferal program if you refer us to a friend or relative that purchases new equipment we pay you $100.00 and give your friend $100.00 off their purchase. Lisa Wolff"
"Hello Member, Thanks so much for taking the time to make a review, we appreicate your comments and your business. Have a great summer. Lisa Wolff"
"Thank You [member name removed]we appreciate your kind words. Lisa Wolff"
Licensing
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