Wolff Mechanical
About us
64 employees. Uses subs for crane. Cost is determined by the job. No travel charges. Service calls are COD. Technicians are all paid hourly. Additional contact name - Lisa Wolff. Additional email - [email protected] & [email protected]. Financing available. We are the first company to write a consumer guide for the AC industry in Arizona. Additional contact name - Paul Kuiper. Additional email - [email protected].
Business highlights
Emergency services offered
35 years of experience
Services we offer
AC, Manual D duct design, SRP & APS rebates, air cleaning and humidifiers. Water heaters and solar products. All brands repaired and sold. Commerical and Residential services available., duct, federal tax rebates, heater & furnace repair, mini splits, new construction, registers and grilles, remodels, replacement and maintenance. Duct sealing and cleaning offering Aeroseal products. Wine rooms and wine chillers, solar AC units, thermostats, vents
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.672 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 4% | ||
| 6% | ||
| 7% | ||
| 1% |
Showing 1-25 of 72 reviews
Shannon L.
Oct 2018
I purchased a new AC from Wolff Mechanical three months ago. Since the install there have been nine call backs to my home to repair issues. Wolff Mechanical as a company has been extremely helpful with coming back to correct each and every issue. My disappointment is I purchased an $11k unit and I feel I have a lemon. I believe as a company they should have done more to compensate me after nine call backs in a three month time frame. The issues between poor install and mechanical issues with the actual unit have been non stop. I would never recommend the company due to my personal experience.
Linda E.
Aug 2018
Excellent service - came out same day I called. They called when they were 20 minutes from my house. Technician fixed it on the spot. No problem since. Honest, professional and qualified company. They will have all my business.
James B.
Jan 2017
unknown
Jeff D.
Aug 2016
They are professional and they understand what they are doing. They do not try to oversell you.
Bobby A.
Jul 2016
unknown
Lane K.
May 2016
unknown
Rex P.
May 2016
Wolff Mechanical was very professional. The team arrived on time an did an excellent job removing the old A/C unit, installing and testing the new A/C unit and getting the remote sensor and thermostat connected to my WiFi. I had noticed a big difference in room temperature in various rooms with my old A/C unit. Wolff Mechanical was great at working with me to find solutions to the problems with my existing duct work. All the rooms serviced by my south A/C unit consistently held the same temperature after they were done. Wolff Mechanical came back the next day to pull apart and re-install my north A/C unit. A previous contractor had installed the north A/C unit in correctly and it needed to be pulled out and re-installed. Wolff Mechanical did a good job on the re-installation.A couple months later I asked Wolff Mechanical to come out and do major renovation of the north A/C duct work. I gave them a drawing of the changes I wanted and they suggested useful improvements to my recommended duct changes. For $1100 they completed the duct work including dampers to allow me to adjust airflow to each part of the house. Now my whole house maintains a consistent temperature.My only complaint with Wolff Mechanical was that the salesperson was slow to get back to me sometimes. However, once I got a contact within the service dept they were very responsive. Overall, I'm very satisfied with Wolff Mechanical.
Response from Wolff Mechanical
"Thank you so much for you kind review the whole Wolff Team, have a wonderful summer. Lisa Wolff President"
John J.
Mar 2016
This is a company that I have been using for my A/C needs for some time. Usually I am very happy with the price and the service they provide but this last visit was so appallingly bad that I don't know if I would ever use them again. I don't know if they changed owners or if this was just a really bad day for a new tech but I was very disappointed. Tech showed up, took a quick look at the exterior part of my system and said something was terribly wrong with it because it was only cooling 4 degrees at the unit. He looked at few things, took his sniffer thing up in the attic and said it had a micro leak at the evap coil. He explained to me that this would cost 2800-3500 dollars to fix, recommended I replace the entire system and gave me a quote of 9500 to 11,500 dollars to do so. His report indicated that the unit was so low on refrigerant that he was unable to complete the check, and where the leak was on the coil. I wanted to price a new coil so I went up a couple days later to get a model number and found the tech had left some of the screws out so that the unit had a 1/2 inch open gap that leaked air when it was running. Bear in mind the heater functions fine, except that now I pay to heat my attic as well as the house because their tech did not bother with re-assembling my unit when he was done!!!! Enter the next company that I called out for a second opinion. Ran the unit for a while, tested all the temperatures out and the came out right in range for proper operation (18 degree drop, which is at the lower end but acceptable). He then got his sniffer out and tested for leaks, both where the Wolff Tech said and all around the attic unit. Nothing. No leaks. He did recommend I add a little Freon, but it did not need much at all, they say it was little enough that it could easily be accounted for by what is lost from annual checks and maybe started a bit low when compressor was replaced but no big deal. Bottom line? There was never anything wrong with my unit at all!!! Nothing. What the **** happened here? If I had listened to that Wolff tech and replaced my unti I would have spent as much as 11,500 dollars to replace somthing that is working normally. If I had not checked their work I could have neded up paying to air condtion my attic all summer because they didn't put my system back together properly. BE VERY CAREFUL IN TRUSTING THIS COMPANY!!!!!!!!!!!!!
Response from Wolff Mechanical
"[Removed Member Name] , Thank you for submitting your review to further Wolff's growth and learning from our own mistakes. We value feedback both positive and negative. I'd like to first apologize for your negative experience. This is not consistent with Wolff's extensive history of working with high integrity while finding honest and agreeable solutions in every case. Having said that you are typically "very happy" with Wolff, you know first hand that we are very capable, and have responded to your needs previously without issue. I assure you that we are not under any new ownership, and strive to continue this very strong record of excellence. With that, servicing air conditioners is full of scenarios developed around trust. Wolff must trust that it's well-trained technicians are giving accurate and solid diagnosis' in each case. The technician performing the tune up does maintain that he gave an honest diagnosis in this case -- whether or not this is accurate is certainly being vetted out as we do not allow for any scenario to take advantage or make unnecessary recommendations. In either case, you were given more than one opportunity to have Wolff return and make the situation right. There is always a chance to have a 2nd company come to confirm and give 2nd opinions, and we respect that right of yours to have that done. However, that next opinion could certainly have come following the offered 2nd visit from our own technician to take matters into our own hands, take pictures of what you felt what was now a damaged reassembly of the existing coil, and solve this problem for you in a way that brought us to resolution and back on our way to a positive relationship. Wolff takes these issues very seriously and we do wish very much that we had the opportunity to catch our own mistake as offered, or communicate more effectively what was (if anything) wrong with the system. Lastly, Wolff is very careful to not suggest replacement solely based on necessary or unnecessary repairs. The presentation of quotes should only be from a stance that you the homeowner would or could benefit from a higher efficiency rating and an AC unit that could bring peace of mind with warranty and performance for many many years to come. Again, if this impression was not given we apologize for that. At this point we're mostly concerned with how we can gain any level of trust back with you. What can we do? How can we make this right? Is there any way we can move forward in a positive manner and give you a resolution that you're comfortable with? Again, we thank you for your loyalty to Wolff throughout the last few years and appreciate the time you've taken to voice your concerns. Let's work together to find a way to resolve this. Paul Kuiper General Manager Wolff Mechanical"
Norman K.
Nov 2015
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Brian W.
Oct 2015
unknown
Michael S.
Sep 2015
unknown
Debbie O.
Aug 2015
He was efficient and on time. We pay $49.99 for his services. We very much appreciated the fact that he didn't try to sell us anything or lie about anything else being wrong with the unit. We absolutely hate when they do that. Very professional. I have to say out of 4 different
AC/Plumbing companies we've used in the past, looking for the right one, I think we found it in Wolff Mechanical. I would definitely recommend them to neighbors and friends and definitely call them again. Finally a good, honest company with reasonable prices. I've waited a long time to say that.
AC/Plumbing companies we've used in the past, looking for the right one, I think we found it in Wolff Mechanical. I would definitely recommend them to neighbors and friends and definitely call them again. Finally a good, honest company with reasonable prices. I've waited a long time to say that.
Jim B.
Jul 2015
Showed up on time, explained what he saw, cleaned everything, didn't try to upsell. It was all good.
Response from Wolff Mechanical
"Thank you for taking the time to review us, have a great summer. Lisa Wolff"
Barbara E.
Jun 2015
When we called the office to confirm, the receptionist that answered the phone was friendly and professional. The technician, Keith, performed 2 tune-ups on our two air conditioners. He showed up a few minutes early (yay!) and he was thorough, knowledgeable, professional and friendly. We will definitely use Wolff Mechanical again!
Brenda B.
Jun 2015
Went fine. Price was reasonable but I don't remember what it was (used coupon from you)
Response from Wolff Mechanical
"So glad we could meet your expectations during our service call. We appreciate your kind words. Have a great summer. Lisa Wolff 480-968-8208"
Carol C.
May 2015
unknown
Response from Wolff Mechanical
"Thank You [Member name], We appreciate your review we always like to hear how we are doing from our clients. Have a great summer. Lisa Wolff 480-818-0620"
WILLIAM S.
Apr 2015
unknown
Carol A.
Jan 2015
They are very fair. They're very on time. They call you when they're ten minutes or half an hour away. They let you know. They follow-up with regular inspections. They're very responsive.
Tim K.
Jan 2015
unknown
Response from Wolff Mechanical
"Hello [member name removed] I apologize for the length of time it took for the rebate. There were many issues we ran into when processing this claim and we had updated our operating system in our office when this happened we lost the star gate software supplied by APS to input the information from your system that is saved on an APS jump drive. It took a while for us to get the program up and running again. There was also some items on the form that were missed like a signature which took some time. I have told the service manager in the future we should so ahead and refund the client the rebate and Wolff Mechanical can wait to get the rebate from APS. As far as the Freon you were given a discount on our flat rate Freon price and Wayne had explained to you its not just the cost of the product, its installing it, hooking up gauges to insure the amounts are correct, the tech must be certified to handle Freon, so there was some labor included in that Freon. We check our prices with competitors and that is the going rate in Phoenix for Freon. It would be illegal to sell Freon on Ebay to someone who is not certified in Freon handling and reclaiming. You also don't know, is that reclaimed Freon is it clean, where did it come from? I would not trust putting Freon purchased on Ebay in my home AC system. In closing we do appreciate your business and hope we can improve our score with you in the future, I also appreciate your input we use all comments in training to help us improve in the future. Lisa Wolff"
William M.
Dec 2014
Very well done. Fixed in 1 visit.
Response from Wolff Mechanical
"[member name removed] we thank you for your kind words."
Daniel R.
May 2014
Very professional. Brian called ahead to let us know when he was approx 30 minutes away. His arrival was on time and we discussed which services I wanted performed, costs and results to be expected. The agreed upon services were completed and
Brian offered to answer any questions and then we settled up our bill, thanked him, and told him we would recommend him to others and write a review for Angie's.
Brian offered to answer any questions and then we settled up our bill, thanked him, and told him we would recommend him to others and write a review for Angie's.
Deborah K.
Apr 2014
Wolff Mechanical was very professional & reponsive from the very first contact I had with them on the phone through the sales rep who came to house that afternoon to review options with me about the purchase of a new heat pump. The installation crew was extremely thorough & professional. I was happy to see that the crew kept me abreast of anything that was unusual during the installation & got my approval before they did anything that was not normally done. Overall, I was very impressed with Wolff's service & would use them in the future.
Unfortunately, this brand new system had a failure after only 2 1/2 months. One of the reasons I bought the system that I did was a promise of improved reliability. I called Wolff immediately, & was told they could not send a tech out until the following afternoon. After purchasing a system that cost over $8000, I would expect service to be a little more prompt in responding to my call. Fortunately, the tech determined that there was a small problem with the installation of a sensor switch in my attic which cause the system to trip, & shut down.
The other thing I' disappointed with is that I requested to speak to someone in charge be it a service manager, repair supervisor, or someone in authority. The only Wolff rep I heard from was the gentleman who came out to give me a proposal for the new system, & that was only by phone. I was also kept waiting until nearly 6PM for the service tech to arrive. Because of the above issues, I have had to downgrade Wolff for quality & punctuality.
Unfortunately, this brand new system had a failure after only 2 1/2 months. One of the reasons I bought the system that I did was a promise of improved reliability. I called Wolff immediately, & was told they could not send a tech out until the following afternoon. After purchasing a system that cost over $8000, I would expect service to be a little more prompt in responding to my call. Fortunately, the tech determined that there was a small problem with the installation of a sensor switch in my attic which cause the system to trip, & shut down.
The other thing I' disappointed with is that I requested to speak to someone in charge be it a service manager, repair supervisor, or someone in authority. The only Wolff rep I heard from was the gentleman who came out to give me a proposal for the new system, & that was only by phone. I was also kept waiting until nearly 6PM for the service tech to arrive. Because of the above issues, I have had to downgrade Wolff for quality & punctuality.
Response from Wolff Mechanical
"Ms. [member name removed], Thank you so much for the kind words and thank you for your business. Lisa Wolff"
Bradley J.
Mar 2014
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Response from Wolff Mechanical
"I was curious why the low score on responsiveness? We use these for training so any more input you can give is appreciated. My records show that we resealed the unit on March of 2013. The work was done for free even though the member was outside of their 10 year warranty. Wolff Mechanical’s mission is to provide above and beyond customer satisfaction no matter the situation. Please take a look at the rest of our outstand reviews. If you have any further questions about this review please give me a call. Thank you for your business and I appreciate you taking the time to let us know how we did. Sincerely, Lisa Wolff (480) 968-8208"
Greg T.
Jan 2014
Our air conditioning unit went down and we needed service, asap of course. The customer service gal ( I forget her name) was VERY courteous and friendly. They were able to get out that afternoon. The service man called me when he was on his way. Later, the guy called me ( I wasn't home) to verify the price which I approved.
All in all the whole process went very smooth and the price was about half of what I had expected.
Good company!! I highly recommend them.
All in all the whole process went very smooth and the price was about half of what I had expected.
Good company!! I highly recommend them.
Response from Wolff Mechanical
"Thank You [member name removed], for the kind words, and appreciate you taking the time to review. Lisa Wolff"
Michael B.
Nov 2013
My heat kicked on for the first time this morning since earlier in the year. The fan was blowing but no hot air was coming out. I called Wolff Mechanical about 6:30am. Their answering service took my info and said someone would call me after 7:00am. About 7:30am, Crystal called me and asked what the problem was. I explained and she took my info. She said she would schedule me for !:00pm to 5:00pm but said that it would probably be a lot sooner. About !0:00am, she called and said he would be there in about 30 minutes. He arrived about 10:30am. The serviceman was named Jaime and I explained the problem. He told me to turn system on and remove the air filter. He determined that it need refrigerant. He told me the cost per pound of refrigerant. I agreed on the price. He put in 3 pounds of refrigerant. As soon as he did, system started to heat up and is working fine. I need to schedule service every year prior to summer. I haven't in a few years which was probably the problem. Jaime was very professional and nice. I have used this company 3-4 times in the past via Angie's List. Was only a $ 89 charge for showing up. Refrigerant cost is another thing. Highly recommend this company. You get same day service in a emergency.
Response from Wolff Mechanical
"Thank you for sharing your experience of a Wolff Mechanical service call and I am glad we could be of assistance. Happy Holidays, Lisa Wolff"
Licensing
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FAQ
Wolff Mechanical is currently rated 4.6 overall out of 5.
Wolff Mechanical accepts the following forms of payment: CreditCard
Yes, Wolff Mechanical offers free project estimates.
No, Wolff Mechanical does not offer eco-friendly accreditations.
No, Wolff Mechanical does not offer a senior discount.
Yes, Wolff Mechanical offers emergency services.
No, Wolff Mechanical does not offer warranties.