Terminix - Tempe -Termite & Pest Control

It took two weeks to book appointment to have a someone come out. Few days before appointment the consultant called to reschedule appointment, which was fine. The day of the the new appointment the consultant did not show up. Nor did they call to say they were not coming. Tried calling main office but could not get through. Had to do an online chat with a representative who then told me a manager would get ahold of me to discuss the issue. It has been two weeks and still no contact from manager.

they're quite good

Please contact a local vendor. Terminix was a huge waste of my time. I contacted Terminix to have someone come out as we had birds nesting in the attic crawl space of our new home. The bird blocks had all been pecked out by woodpeckers over the years. It turns out, many pest control companies do not work with birds, so I was limited in my options. I received a call and was given a two-hour window in which a tech would arrive two days later. I was promised a call one half-hour before the tech's arrival to confirm the time. An hour later, Terminix called again to schedule an appointment for me. I told the caller I had just spoken with her and scheduled an appointment. (That should have been my first red flag.) On the day of the appointment, 15 minutes prior to close of my two-hour window, I called to ask if someone was going to be coming to my home, as I should have received a call about the arrival time by then. I was transferred to the next tier of the call center, where a representative was authorized call the local office and get an update for me. No one answered when the representative called, so she left a message and said I would receive a call back from her if she heard anything. I made two more calls to Terminix that day. The second was much like the first. I was transferred to the next tier of customer service, where the representative tried to call the local office, to no avail. On the third call, I was informed that the initial call I received to schedule did not result in my *actually* being scheduled. A request was made to the local Terminix office to come to my house at the time I was told, but it never got confirmed by the local office. They just requested the time on my behalf. (This is the first I heard of my appointment not being confirmed. Each representative I had spoken with gave me the impression that I had been scheduled for a tech to show up at my home during the initial two-hour window I scheduled.) Basically, I was told my appointment request was in the Twilight Zone, with no guarantees I would ever have someone show up at my house - let alone have any follow-up. I never had any follow-up but was better off. I found an incredible local vendor whose knowledge and customer service are spot-on. Big box companies like Terminix simply won't go the extra mile for you.

I found that I was being billed for services that were not being performed. I tried to call Terminix, unfortunately, I could not get past the call center. After two weeks of being told that a manager would call me back to discuss the problem, I finally gave up.

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They give you a quote to get rid of the bugs. They did not get rid of them and I had to have them back. It was terrible and they also didn’t show up at all at times.

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Terrible. Asked them to come out several time for a bee infestation. The technician spent a few minutes spraying in one part of the gutter. He did this on two occasions and we still had bees. The painter I was using at the time took matters into his own hands, sprayed something into the gutter and that was the end of the bees that were stinging him while he was trying to paint.

Also, had them come back out for mice that continued to appear even though they had set traps. Cats doing a better job keeping the mice in check.

I started to feel like I was paying a lot of money for nothing. Wrote a check for $118 each quarter and still had pests. The service technician was nice and polite, but he never really did much.

We have had Terminix for almost 3 years and it seems each time there is less and less customer service.  Last quarter the technician was about 6 hours late for his appointment. He said it was a scheduling issue - so I can not hold it against him. However I did file a complaint on line with Terminix and never heard a word back from them.
Today the guy did his regular service and the report is very vague.  I called to get more information and was put on hold for over 10 minutes.  Now I have to wait for the technician to call me back.  
I am seriously thinking about finding a new exterminator.

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We no longer have a problem !

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