Solar Concepts

First, Mark answered a ton of questions that I had about the product and the install process. Convinced that Solar concepts was the right company, I scheduled an install for the 4 10" SolaTubes. The installer, who has years of experience, looked at my proposed locations and suggested that in the biggest bathroom, where I had planned for two units, I really only needed one there. Basically, he was cutting my cost by 25%! Of course, he was absolutely right, because all 3 bathrooms now have glorious natural light all day and the one in the "big" bathroom is way enough light. With the LED nightlights installed, there is even plenty of light at night, so you don't have to turn on the "regular" lights and disturb your sleep pattern. They put plastic and drop cloths on everything and didn't leave a speck of dust. I am completely satisfied and will even get a rebate on my taxes for installing a qualified energy saving device. I only wish I had done this years ago. This company did a great job!

Arrived on time. Talked me out of a fourth tube saying it would be too bright in my great room. Cleaned up afterwards. Fair price for a great product.

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Very well.  The installer was friendly, efficient and completed the installation in about 2 hours.  The room was spotless after he finished.

Solar Concepts office staff set up an appointment for the quote and install in a timely manner.  The installers (2) arrived on time the day of the appointment and installed all three solar tubes in what we felt was record time.  They were polite, efficient, neat, and tidy.  The company also provided us with the necessary paper work to get the tax credits offered in our area.  The install has made an incredible difference in our home.  Our back hallway was so dark, we felt we needed a seeing-eye dog and always had to have the lights on to work in this area (our computer/hobby area.)  No more!  The kitchen and front hallway was also dark and required lights on pretty much all the time.  Even on the occasional overcast day (Arizona doesn't have many!) we have the extra light we need. We can highly recommend both Solar Concepts and their product.  Our only disappointment:  WHY DIDN'T WE FIND THEM SOONER!

Billy was on time, courteous, and installed the Solatubes. He spread out drop cloths to catch the dust, insulation and left the area clean. I highly recommend Solar Concepts

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Solar Concepts was very good about changing schedules to work around other construction. Technition on time, worked very fast, was very nice and did great work. Price was reasonable.

The job went smooth and took less time than expected. The installer was professional and courteous. Quality work.

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We love solar tubes, had 3 installed this summer.  
 All was fine until the storm 27  Sept. We weren't at home.  The tube  installed on the tiled portion of the roof absolutely gushed water.  It flooded the vanity area and the carpet got stained.  I reported it immediately.  Whoever answered the phone was quick to suggest the tube was not leaking, rather it was likely our roof caused the problem, but said they'd send someone back over.
  
It was very off-putting to hear a disclaimer as the default position.  They need  to avoid unnecessary liability, but it rather insults a consumer's intelligence when disclaimer is their first response when there's  a problem. 
They sent theoriginal installer  back a few days later.   He acknowledged the water leak (water still in the tube!), recaulked the solar tube, failed to address the staining, and AGAIN advanced disclaimers.  He all but insisted that we had a roof leak vs a solar tube leak.  While we knew that was  highly  unlikely,  it could be possible, so we had Pinnacle Roofing come texamine the roof and take care of any  leaks.  They found  NO LEAKS.   
 I again sent a message to Solar Concepts.  Sandy called me immediately.  She said she'd been on vacation or the same installer would not have been sent out again and scheduled a different person, Sargis, to come out.  She said he'd check the roof , take pictures of any roof leak evidence and  show them to us....OR fix the solar tube if it was the problem.
Of course, Sargis also found no leaks.  He said he'd have done the installation differently but fixed the tube so it wouldn't leak.  We won't know the efficacity of the repair until the next storm, but we expect it will be fine. 
 
Sandy sent us an email saying they would pay for any carpet damages, so of course we are satisfied. This is much more like the service we've come to expect from Solar Concepts!I   
We have done business with Solar Concepts several times. this was the first glitch.  Had Sandy been there for our initial complaint, we'd probably have experienced  less annoyance.We'll use them again.

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Excellent service person was neat, clean and professional, he left our home in the same manner he found it.

The installer arrived on time and was very friendly. He explained the process and inspected the room to have the solar tubes. He also inspected the attic to be sure the tubes wouldn't interfere with anything. The process took the time he had estimated and he was able to complete the work while doing and amazing job all around.

I contacted Sandy via email and placed my order. As a return customer, Sandy offered me $25 discount and saved me more money. I love how Sharon walked me through the whole process without any hassle. The installer came to my house on time and did not leave any trash for me to clean up. The skylight lighted up my bathroom dramatically and met my expectation. In a week
later, Sandy emailed me a manufacturer’s certification statement and tax credit information to help me filing 2013 taxes.

He was very professional.  He came in and covered my furniture and the floor with covers in the area he was going to work.
He knew what he was doing, and did it quickly and efficiently.

See details above.  A new water spot was discovered by us in early April 2013.  This was in the same area as the fan install that caused the January leak.   This time I contacted a professional roofer.  When he inspected the entire roof, he said the roof was not re-caulked in all the places of their previous multiple installations.  He also said the installation with the leak was not caulked properly, therefore I had the roofer to caulk everything at a cost to me as these light tubes and attic fans are guaranteed not to leak by their warranty.   I contacted Solar Concepts with a complaint and they were very concerned and asked me numerous questions.  However, they never contacted me back again.  I read the warranty and it said it is made void by an outside party doing any repairs.  I did tell them I had to contact a roofer to properly caulk as to prevent further roof leaks.  They had two chances and did not fix a serious problem such a roof leak.  I had every reason to lose confidence in their work after two visits without resolution.  That "fine print" was the ticket freeing them of any responsibility.  No one should be expected to leave themselves open to even further damage to their homes such as wet insulation, clothing that had to be professionally re-cleaned and pressed, damage to drywall and paint, etc.  The only thing that saved us from much further damage is that I discovered the leak just minutes after it began to appear in the closet.  I could have very easily been away from my home or even out of town.  Ever since  the roofer came, even with a hard monsoon rain, there has been no leak.  In the end, because of Solar Concepts' poor installation, I was out the $ for having clothing re-cleaned, and for the roofing company repairs.  I as yet plan to have the drywall repaired, and ceiling painted.

We had 2 new solar tubes installed which made a huge difference. I asked them to come out to give an estimate and they came prepared to do the work that day. The only negative I would say is that at that time I was only getting information on costs and what could be provided. While I did get the information it would have been nice to have been given a written estimate from them.
The work performed was professional and everything was cleaned up when the job was done.

Quickly.  Expertly.  The service person cleaned up after himself.  Was in and out in remarkably short period of time (sorry that I do not recall how long - but I do remember he was not here for long).

.WHY DID I NOT DO THIS A YEAR AGO?  Initial talk was over the telephone with the office and determined they really knew their business.  Was given a quote for both small and large tubes and an installation date for the following Monday at 0800hours.  Was informed that Larry would be the installer and it would be approximately two (2) hours per skylight.  On Monday morning Larry telephoned that he would be 15 minutes late.  He arrived, examined the locations and attic, offered solid suggestions, and I decided on the larger tubes for both locations.  He needed nothing else from me. Larry protected the work area from cuttings and dust with plastic sheets.  When finished at noon, he cleaned up, I gave him a check and he departed.  And I had light!  LOTS OF LIGHT!!  As I write this review I am under one of the tubes and IT IS BRIGHT.  I am a very satisfied customer and recommend Solar Concepts to anyone and everyone.  The cost is perhaps not the cheapest but it is more than fair when installed and the light comes streaming inside.  If you want a skylight, DO NOT WAIT.  Call them and get it started.  I did and and glad I did.

The finished product looks  nice and bring a lot of light into the kitchen. I would definitely recommend this company to friends and family,

They were on time, and even called 30 minutes ahead of time before they arrived. They are really nice, and I trust them.