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About us
Tempe, Arizona home and business owners have counted on the exceptional Plumbing services provided by City Wide Plumbing for 28 years! When you need a qualified, licensed, insured and bonded local expert plumber in Tempe Arizona, our extremely qualified plumbers have years of hands-on plumbing experience. We are proud of the fact that we have many, many satisfied customers!
Business highlights
41 years of experience
Services we offer
ALL TYPES PLUMBING REPAIRS/REPLACEMENTS. SLAB LEAKS, ELECTRONIC LEAK DETECTION, WATER HEATERS, WATER SOFTENERS, RO SYSTEMS, FAUCETS AND GARBAGE DISPOSALS. ALL TYPES OF BROKEN WATER OR DRAIN LINES.
Amenities
Free Estimates
Yes
Senior Discount
5%
Reviews
3.719 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 47% | ||
| 16% | ||
| 11% | ||
| 16% | ||
| 11% |
Filter reviews by service
Showing 1-19 of 19 reviews
Philip R.
Oct 2015
Plumbing
unknown
Sotiris M.
May 2015
Plumbing
I needed a contractor to fix a pressure release valve and get it up to code. The people from this company were nice and friendly, but the service was a bit pricey. I felt that the price was a little high for the work that was done, but I still may use them again in the future.
George W.
Feb 2015
Plumbing
City-Wide Plumbing arrived promptly at the appointed time. I provided the replacement faucet. As happens many times with faucets, the retaining nut was frozen in place and would not budge, even with application of Liquid Wrench. Plumber had to cut the faucet off the sink in order to completely remove it. The replacement faucet was then quickly installed without any problem. The whole job was completed in less than an hour, and he accepted a coupon which I had printed off the City-Wide Plumbing website. This was a job I thought I could do myself, but I ran out of time and decided to call a professional. Lucky for me that I did, because I did not have the tools or the expertise to deal with the unexpected problem. I will definitely call City-Wide Plumbing again should I need plumbing services.
Kenneth L.
Jan 2015
Plumbing
Was skeptical on them before we hired them but the contractor recommended them. Angie's list had them a B or lower and I agree they and not good. Not even B lets say d!
First they were about 20% higher than everyone. Installed items and done poorly .
gave excuses on when we pointed out this was not installed properly. they said that was how it is and left.
Had to call manager to get senior person to come out and redo the job . Loose faucet , drain had missing parts not recoil and lines not done right. We could not even use the sink nor spray or faucet, I cant believe they even did not test their work on first install attempt?
When I called the original install tech he just argued with me and told me he cant help fix all of the items and my fixtures must be defective and his work was fine.
I called back and complained asked for supervisor who came out and fixed all issues , found missing part first guy left in the box and basically re did the work. Also 2nd installer admitted 3 separate basic plumbing things were missing or installed wrong.
Loose faucet, missing gaskets, loose drain, recoil spray not installed right and base faucet loose in 2 sections.
This vendor is not a fit for me even though it was redone and I had to waste time and have 2 appointment to get a basic job done . they would not even compensate me nor apologize!
DO not use them!!! many other places with better service and professionalism.
First they were about 20% higher than everyone. Installed items and done poorly .
gave excuses on when we pointed out this was not installed properly. they said that was how it is and left.
Had to call manager to get senior person to come out and redo the job . Loose faucet , drain had missing parts not recoil and lines not done right. We could not even use the sink nor spray or faucet, I cant believe they even did not test their work on first install attempt?
When I called the original install tech he just argued with me and told me he cant help fix all of the items and my fixtures must be defective and his work was fine.
I called back and complained asked for supervisor who came out and fixed all issues , found missing part first guy left in the box and basically re did the work. Also 2nd installer admitted 3 separate basic plumbing things were missing or installed wrong.
Loose faucet, missing gaskets, loose drain, recoil spray not installed right and base faucet loose in 2 sections.
This vendor is not a fit for me even though it was redone and I had to waste time and have 2 appointment to get a basic job done . they would not even compensate me nor apologize!
DO not use them!!! many other places with better service and professionalism.
Allen N.
Nov 2013
Plumbing, Water Heater Service
Almost 6 years ago I had this company replace a water heater for me. They did a good job and one of the few companies that carried a Bradford White water heater which is US made and had a few features that I wanted.
Fast-forward to now, with water streaming down my driveway. As it turns out, the water heater had a 6 year warranty and it was now 5 years and 11 months from when I had the original installed. Called City Wide Pumbing but it was Sunday, and they were closed. So called them Monday. I didn't have my invoice, but they had installed the water heater and they nicely wrote the install date on the water heater, so I knew it was under warranty. Gave my model and serial number to them and made an appointment for later in the day.
About an hour later I get a call from this woman at the company telling me "The company is not going to pay for the replacement because they go by the manufacture date which was a few months before I had it installed." Then she said "without the invoice your out-of-luck." She seemed to relish in that, but I told her I would look for the invoice, and maybe she could do the same because I bought the water from them. She said she would look, but didn't sound optimistic.
So I found the invoice and called them up with the info.
About 15 minutes before the appointment time I get a call saying the service person is on his way. About 40 minutes later he arrives. The installer seems knowledgeable and tells me it will be $385 for labor plus "parts." I point out the warranty says 6-years on the tank and 6-years on "parts." He says that is for "water heater parts not other parts." Hmmm.
In any case he installed the new water heater fine. Before he left i asked about an inspection? (This was a gas water heater and Scottsdale requires all water heaters be inspected.) He said, "no its just a replacement, not really required" which isn't true at all, and not smart for something like a gas water heater.
Overall, I wouldn't use this company again, and even if all went great, but their conduct was very unprofessional, and I think $385 is a bit much just to install a water heater which took maybe 90 minutes tops. (That's no added parts and no water heater)
Fast-forward to now, with water streaming down my driveway. As it turns out, the water heater had a 6 year warranty and it was now 5 years and 11 months from when I had the original installed. Called City Wide Pumbing but it was Sunday, and they were closed. So called them Monday. I didn't have my invoice, but they had installed the water heater and they nicely wrote the install date on the water heater, so I knew it was under warranty. Gave my model and serial number to them and made an appointment for later in the day.
About an hour later I get a call from this woman at the company telling me "The company is not going to pay for the replacement because they go by the manufacture date which was a few months before I had it installed." Then she said "without the invoice your out-of-luck." She seemed to relish in that, but I told her I would look for the invoice, and maybe she could do the same because I bought the water from them. She said she would look, but didn't sound optimistic.
So I found the invoice and called them up with the info.
About 15 minutes before the appointment time I get a call saying the service person is on his way. About 40 minutes later he arrives. The installer seems knowledgeable and tells me it will be $385 for labor plus "parts." I point out the warranty says 6-years on the tank and 6-years on "parts." He says that is for "water heater parts not other parts." Hmmm.
In any case he installed the new water heater fine. Before he left i asked about an inspection? (This was a gas water heater and Scottsdale requires all water heaters be inspected.) He said, "no its just a replacement, not really required" which isn't true at all, and not smart for something like a gas water heater.
Overall, I wouldn't use this company again, and even if all went great, but their conduct was very unprofessional, and I think $385 is a bit much just to install a water heater which took maybe 90 minutes tops. (That's no added parts and no water heater)
Jane F.
Oct 2013
Plumbing
Just as our neighbors were leaving to catch a plane to take their daughter to college, they discovered a large flooded area in their back yard. They turned the water off to the house, and we volunteered to help them get it fixed while they were gone. They really could not wait until they returned to deal with the problem, as they were expecting 3 house guests when they returned. We called City-Wide, who were able to come out within 4 hours. City-Wide diagnosed the problem as a break in the water pipe feeding the swimming pool. Since the homeowner was out of town, they spoke to him over the phone and gave him his options: turn the water off to the pool (they found the shut-off valve for the pool, which neither the homeowner nor we could) and deal with the problem upon their return, or have it repaired immediately. After speaking with City-Wide, our neighbor decided to have the work done while he was away, with us supervising the work. City-Wide dug a big hole, repaired the break (which had been caused by tree roots), filled in the hole, cleaned up the area, and turned all of the water back on. They even left the broken section of pipe, with the roots intact, to show our neighbors.
Vicki M.
Aug 2013
Plumbing
I called for a free estimate and they were at my house within one hour. Lou was very clear on the prices and set my expectations correctly. He went to the wearhouse to get the parts and was back immediately. It is now fixed and my shower is actually dry now and we don't have to have a bucket under the leak. I should have done this a year ago! GREAT Service!
Response from City Wide Plumbing & Service Company
"Thank you. we love to hear from our customers. Larry"
Jenifer M.
Jul 2012
Plumbing
Making appointment and availability had been excellent. The customer service was excellent too. The plaque was adequate, but he had to come back out because there was leaking after he had done it; the irrigator on the faucet wasn't tight. It was what it turned out to be, but being a plumber that's installing a faucet, if he had checked his work, he would have felt that at leaving. That's what he told me. So, when he came back the second time, his response to me was "it was nothing to do with the installation, I did that correctly, it was the irrigator on your faucet." That was how he put it. I don't know if there was irrigator on the faucet because all I know is that was leaking from underneath. He also had a hard time getting off one of the handles; he actually had to use the hacksaw because of the calcium buildup. He did not clean up his mess; I stepped on a shard of metal and that cut the bottom of my foot.
Response from City Wide Plumbing & Service Company
"We are sorry to hear of your bad experience with City Wide Plumbing. I will discuss your concerns with the service man to make sure it does not happen again. Larry"
GENE P.
Apr 2012
Plumbing, Water Heater Service
Google and Angie's searches first thing in the morning. I've replaced water heaters in the past and had planned on doing the job myself, but found that the retail cost of the water heater itself was going to be $450 for a cheap unit, and over $600 for an energy star rated one; so it looked like it would cost me more to do the job myself. Called to confirm type and quality of unit that City Wide would install. Their ad gave the exact total price to be paid for the work. By 10 AM, I had scheduled a 1-2 PM arrival time for the installer. The installer called on time at 1 PM sharp at the community entry gate. The replacement went like clockwork and all work was completed in about 90 minutes.
Terri M.
Jan 2012
Plumbing
great thorough service
ANDREW W.
Jun 2011
Plumbing
They have always been punctual, and reasonably priced. Most importantly, they are good at what they do.
Ricardo B.
May 2011
Plumbing, Pool and Spa Servicing
I thought that he was fine. He got here quickly and worked for a few hours and did tons of different things. He got here quickly and everything was good. He came and did a whole lot of work and it did not cost much. He was here almost as soon as we called. Everything that he worked on works fine.
William T.
May 2011
Plumbing
Their price was good. They let me purchase the material and just did the labor work. That helped me cut down on price. They were prompt, quick, and did a good job. I would recommend them to others. I rate them high overall.
Richard H.
Jun 2008
Plumbing
The leak was fixed but the cost was unreasonable.
Response from City Wide Plumbing & Service Company
"We are very sorry that u had the problem with the price, if you would of contacted the office and told us you were not pleased with the job and the price quoted up front and signed for we could of worked out the pricing problem."
ROBERT M.
May 2007
Plumbing
The work done was OK, the problem was in the difference between the initial quote and the final charge. There were items in the final additional charge that should have been in the initial quote, and the other items were priced from 2 to 3 times the retail price.
Response from City Wide Plumbing & Service Company
"THE CUSTOMER WAS GIVEN AN ON SITE FREE ESTIMATE, WHICH HE AGREED TO AND SIGNED BEFORE ANY WORK WAS COMPLETED. THE BID INCLUDED ALL PARTS, LABOR AND TAX. NO PRICE ON PARTS WAS EVER GIVEN TO THE CUSTOMER. JUST THE TOTAL COST ON THE WHOLE INVOICE. THERE WAS NO BAIT AND SWITCH AS HE NEW ALL COSTS UP FRONT."
ELAINE P.
Mar 2007
Plumbing
The worker told us that these fittings are difficult to adjust properly and that if it was not acceptable to call back. After several weeks, I decided that it needed an adjustment because the comfortable temperature range was less than 1/4 of an inch of the rotation. At that time, they refused to honor the employee's word since it was more than 30 days (original service date 1/23, I first left them a message on 2/24 but it took over a week to get an answer). They were going to charge me another $95 to complete the job.
Response from City Wide Plumbing & Service Company
"WE ADJUSTED THE TEMP AS REQUESTED BY THE CUSTOMER. IT DOES NOT TAKE A WEEK FOR US TO CALL BACK."
KARIN S.
Jan 2007
Plumbing
Bobbie came out promptly and provided an estimate to fix a leak coming from the rough-out shut-off valve after we replaced a garbage disposer in the kitchen sink. He showed me where both valves were leaking and needed to be replaced, I agreed to his price, which seemed high and he completed the job. To do so, he had to remove the RO unit and part of the garbage disposer to gain access. He was very neat and cleaned up as he went. After completing the job, he mentioned that the plumbing pipes should not be hard plumbed. Two weeks later, we had water leaking again. I called, and came Bobbie back. He agreed that there was a leak. In fixing it, he determined that the garbage disposer was not installed properly. To "fix" it, he would have to charge me. As he had it out, I let him do so and had him re-plumb the hard plumbed pea trap as well.
Response from City Wide Plumbing & Service Company
"CUSTOMER HAD INSTALLED A NEW DISPOSER. OUR FIRST CALL WAS TO FIX LEAKING ANGLE STOPS FOR KITCHEN SINK FAUCET, WHICH WE DID ON 1/3/07. NO LEAKS UPON COMPLETION OF WORK. 2ND CALL 1/23/07, LEAK UNDER KITCHEN SINK, WHEN BOBBY LOOKED FOR THE LEAK, HE FOUND THE CUSTOMER SUPPLIED AND INSTALLED DISPOSAL WAS LEAKING. HE ADVISED THE CUSTOMER IT WAS NOT ANY THING WE HAD DONE ON 1/2/07, AND WOULD HAVE TO CHARGE FOR THE REPAIR. THE CUSTOMER AGREED AND WE MADE THE REPAIR. IF THE CUSTOMER HAD A PROBLEM WITH WHAT THE SERVICE PERSON WAS DOING, ALL THEY WOULD HAVE TO DO, IS CALL THE OFFICE, WHICH THEY DID NOT CALL IN A COMPLAINT, OR SEND THE SERVICE PERSON AWAY, AS WE OFFER A FREE ESTIMATE. AND CALL SOME ONE ELSE TO MAKE THE REPAIR. TOTAL COST BOTH REPAIRS 293.91"
PHILIP S.
Nov 2005
Plumbing, Water Heater Service
I CALLED EARLY IN THE MORNING AND THEY HAD SOMEONE OUT BEFORE NOON. HE HAD TO GO GET A NEW HEATER AND HAD IT INSTALLED BY 2PM. HE WAS NEAT, EFFICIENT AND FRIENDLY. I WAS PLEASED WITH SERVICE BUT THOUGHT THE PRICE WAS TOO HIGH.
Response from City Wide Plumbing & Service Company
"ON ALL WARRANTY WATER HEATER CHANGE OUTS WE HAVE TO CALL TO GET THE SERIAL NUMBER AND MODEL NUMBER AND CALL TO GET AN AUTHORIZATION NUMBER. THIS MAKES SURE THE TANK IS STILL UNDER WARRANTY. WE THEN PULL THE OLD TANK TO TAKE IT TO THE DISTRIBUTOR AND FILL OUT THE WARRANTY FORMS, AFTER THAT WE RETURN AND INSTALL THE NEW UNIT. IT'S A LOT OF TRAVEL, FUEL AND LABOR."
BARBY S.
Aug 2004
Plumbing
THE FAUCET HAD TO BE REPLACED BECAUSE OF A BAD PART. THE COMPANY CHARGED FULL PRICE PUT IN THE NEW FAUCET. FAUCET HAD A LIFE TIME GUARANTEE AND THE NEW ONE SHOULD NOT HAVE COST ANYTHING.
Response from City Wide Plumbing & Service Company
"WE WOULD ONLY KNOW IF SOMETHING HAS A LIFETIME WARRANTY IF THE CUSTOMER TELLS US. IF THE CUSTOMER KNEW IT HAD A LIFETIME WARRANTY, HE SHOULD OF ADVISED US OF THAT FACT, AND THEN WE WOULD HAVE TOLD HIM THAT IF HE CALLED THE MANUFACTURER OF THE FAUCET/FIXTURE, THE PARTS WOULD BE SENT TO THEM FOR FREE. THEN ONLY LABOR WOULD APPLY TO THE JOB."
Licensing
Bonded
Insured
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FAQ
City Wide Plumbing & Service Company is currently rated 3.7 overall out of 5.
Monday: 7:00 AM - 5:00 PM
Tuesday: 7:00 AM - 5:00 PM
Wednesday: 7:00 AM - 5:00 PM
Thursday: 7:00 AM - 5:00 PM
Friday: 7:00 AM - 5:00 PM
Saturday: 8:00 AM - 4:00 PM
Yes, City Wide Plumbing & Service Company offers free project estimates.
No, City Wide Plumbing & Service Company does not offer eco-friendly accreditations.
No, City Wide Plumbing & Service Company does not offer a senior discount.
No, City Wide Plumbing & Service Company does not offer emergency services.
No, City Wide Plumbing & Service Company does not offer warranties.
City Wide Plumbing & Service Company offers the following services: ALL TYPES PLUMBING REPAIRS/REPLACEMENTS. SLAB LEAKS, ELECTRONIC LEAK DETECTION, WATER HEATERS, WATER SOFTENERS, RO SYSTEMS, FAUCETS AND GARBAGE DISPOSALS. ALL TYPES OF BROKEN WATER OR DRAIN LINES.