Brewer's Air Conditioning & Heating Inc

They came and told us they thought we just needed a new filter. When we got back from our vacation we discovered it was still underperforming, so they came in again and said the starter cup and coils needed replacing. We replaced the starter cup but not the coils due to the cost. It seems to be working well now and we're saving up for a new air conditioner.

They are very, very efficient and proficient.

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The work took about an hour to complete. The area was fine.

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It was good.

The cost was around $16,000 for two heat pumps and air handlers.

I just use them because they know everything. The cost was $90 for two heat pumps. I have been using them for 10 years.

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He explained everything that he did when he came out and he did agree with some of the things that the other company had mentioned but he gave us a really good price and he gave us a break on the work that was being done. He's professional and I could trust him.

I figured my existing heat pumps were living on borrowed time as they were the original units and were now 23 years old, so I decided to get quotes to replace them before the summer heat hit. I got 2 other quotes besides Brewer's, one of which was higher and one was lower, but neither company quoted me Trane units as I had requested. It just so happened that my next door neighbor (his house is the same model as mine) was getting both his A/C units replaced by Brewer's and I noticed they were installing Trane units. I called Brewer's to get a quote, and their rep came out that afternoon. They actually offered to do the install the next day, which was in contrast to the other companies, as one needed 2 weeks, and the other one wanted a month to schedule my install. I opted to schedule the install the following week as the temps were going to be a bit cooler.
The installation went very smoothly. The installers arrived at about 7:30 am on the designated day. They put down tarps in all locations where they were going to be working. As the air handlers were in the attic and the crawl space entrance was only a 2 ft by 2ft opening, so they had to cut out a space where one of the return air vents was to get the old equipment out and the new equipment in. Once they finished, their work area around the vent looked better than before. Both compressors and air handlers were installed and working by 2 pm. The other 2 companies that I got quotes from said it would take them 2 days for this job. As I was getting new digital thermostats as part of the package, one of the installers walked me thru the programming process prior to their departure. They kept things very clean as they worked, and when they were done, all their work areas were spic and span.
A couple of weeks after the installation, I was pleasantly suprised to get a call from Brewer's wanting to schedule a QC visit. This wasn't something that any of the companies had mentioned, so I don't know if the other 2 companies would have done this, but it's definately a good idea to have this type of follow up to make sure everything is performing properly after it's been up and working for a while.
Overall, I am very pleased in my dealings with Brewer's Air Conditioning.

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Technician Chris Smith arrived on time and completed a thorough inspection of the heat pump and air handler. He located 2 parts that were no longer meeting specification and replaced them, possibly saving a service call for later during the
hot AC cycle. When the inspection and repair was completed he cleaned the coils. He was neat and tidy.

While we are out of town, if ever the temperature drops they will come to the home to fix it. They are very competent people.

While we are out of town, if ever the temperature drops they will come to the home to fix it. They are very competent people.

This was a warranty service call from a separate company who contracted Brewers to perform the work. I had no choice in the service provider and Brewers would not have been my first choice. However, Jose, did a fantastic job, was very knowledgeable. I got the impression that he wanted nothing more than to do the job right, and I haven't had any issues with the unit itself since the repairs.

8/2/2012 REVIEW: I found these guys because I needed a second opinion on my AC units in Chandler AZ. They were punctual and courteous and businesslike. I was please enough with their service that when I saw were having a sale on Trane warranties I signed up for the warranty and annual service. Since then I have had them out a few times and each time they've been pretty good. Once however I thought their tech had done something wrong because afterward there was a taptaptaptap noise in the wall and ceiling after he left. Without complaint they sent someone back twice to check it out. Each visit they were punctual and professional. The second time the fellow realized it was an AC feed pipe the builder had just left un strapped in the wall and it had started rattling. I don't know what he did, but he said he fiddled with it in the million-degree attic and since then the noise has stopped.

5/5/2014 UPDATE: these guys rock. Generally speaking I don't have the time to write reviews. But seriously I have had years of experience with these guys and not once have I had a problem with their service and I am writing now because my AC died and I called them 1/2 hour ago and they worked me in to the end of their day to take a look at things. Same day service. Who does that any more? Without charging an exorbitant penalty anyway? Nobody else as far as I know. So, I had to share.

I called Brewer's on 4/10/2012 to setup an appointment which was set for 4/24/2012.

On 4/23/2012, and quot;Sashaand quot; an agent from Brewer's called me to tell me they were re-scheduling my appointment. I have to say I was a little taken aback as it was the day before the appointment and the agent didn't offer any explanation for the re-schedule. I asked directly why my appointment would have to move and was told that they had a sudden influx of emergency HVAC service calls and had to take those calls first before my service appointment. We had just had two days of 100 degree temperatures, so the explanation made sense. What happened next, did not: Figuring that it would only be a couple of days delay, I asked to be re-scheduled and the agent told me the next available appointment would be on May 16th ( 3 weeks later)!!!!

Needless to say, I chose another company who took me the same week that I called.

Based on the comments, reviews and feedback from others on Brewers, I was shocked at the level of service I received. I do understand unseasonal weather conditons but frankly, if Brewer's gets this overwhelemed from two 100 degree days in Arizona, I don't want to see what hoops I'd have to jump through to get service from them during the height of summer!

Some other customer service aspects that really disappointed me:

- I really didn't appreciate the fact that Brewer's failed to offer any apology or explanation for cancelling my appointment up front (I had to ask why I was being cancelled and re-scheduled). I get that sometimes unexpected things happen but some genuine empathy and an explanation that I didn't have to ask for would have gone a long way.

- I also didn't appreciate that I had no options - my appointment was cancelled - full stop. I had to ask to have it re-scheduled. Again, we all get hit by unexpected demand but at least be proactive to keep your (potential) customers happy.

- I especially didn't like the fact that Brewer's made no attempt to treat me like a potential long-term customer and offer me an appointment within the same month as my original appointment. Honestly, I felt so processed and pushed to the side. Brewers apparently handles a lot of home warranty contracts and these have to be serviced promptly due to contractual obligations. I'm sorry that I'm not as important to you as a big home warranty company but I did give my last HVAC company 6 years of continued customer loyalty - guess that doesn't matter to Brewers.

They do a good job. I have a contract with them.

I would definitely use them again. I was pleased with their work.

Overall the experience went very well. He arrived quickly, did the work and now everything is working fine.

Ask him just to visually inspect and make sure the other units were working and he wouldn't without an extra $59 a unit. I found the original price to be a little high considering it the work performed and thought since we didn't have the vents properly adjusted according to him that he could do the same for the units, would have taken at most 10 more minutes.

We really like that they respond quickly when we're in need of their services. We feel like they're rather competitive as well. They've been in our area ever since we came here so we've always gone to them.