Aqua Science

Aqua Science has been servicing our RO system and home water softener system for years. On this particular visit, the technician offered to service our hot water heater. He said it would give it "an extra year of life". Maybe he should've stayed in his own lane. Unbeknownst to us he did not know what he was doing, created a leak that shorted out the hot water heater and destroyed it. In the process, it leaked all over our brand new sheetrock, paint and baseboards in the garage - damaging the area beyond repair. Just our luck, the leak was slow enough not to notice and we headed out of town for the weekend only to come home to water pooled on the (also brand new) garage floor. That's not the worst part. The worst part is when we called for service to the hot water heater, it would be another 24 to 48 hours for a repair/replacement. And no offer to pay for any of the damage. We're still waiting for the callback on that repair. 😕 We called a real plumber and took care of the hot water heater. I guess we are out of luck on any other damage. How much do you want to bet that the repair men work on commission? I heard this nice local company was bought out by a big company and it all went downhill from there.

Total rip off, I paid $4, 300 to install a mist system last August on my patio. Of that $360 was for maintenance of the system...to turn off for winter and on for summer. When I wanted to schedule to turn on for the summer they couldn't come for 4 weeks....well into the hot days. It was just turned on a few weeks ago. Gusss what...when I tried to use it for today the remote control (that i paid extra for) doesn't work. I called, at first they wanted to charge me $85.00 for the visit. I reminded him the system wasn't a year old. Said they wouldn't charge but again couldn't come till 4 weeks..when summer is half over with. Asked if I could come in the shop and pick a new remote I was told the office was closed and all were working from home! So I have a mist system I paid $4,300 for and can't use during the hot weather. I am going to file a complaint with the better business office! Don't use this company they have zero customer service!

Easy to work with from start to finish

Aqua Science installed our RO system in 2018, all went flawless . Follow up/ change of filters in 2020. There follow up for changing filters etc is exceptional, and quality of products and water is Great. Communication with Aqua Science is always professional. Very happy with the services and refer them often!

Very smoothly. Both installers were very professional and knowledgeable. We had high confidence that they were doing the work properly.

It turned out that the pump had multiple components that were broken, which were quite evident when the pump was turned on. The combined parts would cost half the price of a new pump and the existing pump was almost 10 years old. Aqua Science sold me a new pump at a very reasonable price and installed it within several days. Their service technician, Caleb, was very courteous and efficient.

System was compromised and needing replacement due to bacteria in system which was bad. The technician showed me everything and agreed that we needed full replacement. They made me a deal and am now also a subscriber to company for notification of service as needed to keep this from happening again. The service was great.

I Always ask for Sam because he is AWESOME, he is always on time and he takes his time and checks everything from my Resin tank to my Carbon Filter tank and also my brine salt tank, he also goes through my Clack Timer Valves and goes through both of them very carefully to make sure everything is in good working condition. If there is any question that I have, I can always count on Sam. I also think that Aqua Science is the best company to buy a Water Softener from and have it serviced, along with other water products they have.

Repair and service were excellent.

Service man came on time and quickly diagnosed the problem as the valve system was not working properly.  He replaced 6 or 7 rubber valves which were, on average, 1 inch by 1 inch.  Watched him do all the work and the unit did start working.  
My beef: $350 for 6 or 7 tiny rubber gaskets/valves... are you kidding me.  Their cost had to be no more than $25.  Is the unit fixed, yes, for the time being.  Do I feel like we were ripped off, yes.  Maybe that standard pricing, but I don't think so.
Service tech also mentioned we were close to needing a new unit.  Ours is 10-12 years old so I don't doubt it.  I will look long and hard for a new company before purchasing a unit from Aqua Science.

They tried to sell me a new hot water heater. They need to make sure we really need that. They left the area neat and clean.

Although Aqua Science is on Angie?s List, I am very disappointed with their service.  I first utilized Aqua Science to repair my mister system in 2013 and paid them $4,000.  In order to maintain this system, Ihave since utilized their services to close the mister system in the fall ($115) and open system in the spring ($115).  The mister system worked perfectly when Aqua Science closed the system in October 2014.  I called for their opening service in April 2015. 
My problem started with the technician sent from Aqua Science to perform the opening in April 2015.  Tech #1 from Aqua Science tried for over an hour but could not get the system working -- no water would come out of system.  He stated that he had not worked on four zone systems and could not figure this out. Tech #1 stated he would have to call the service department and request a more experienced Tech be sent out which he would handle.  That did not happen.   I had to call the Service Department and explain the issues and asked for more experienced service technician to be sent out. I have initiated all contact with Aqua Science; and when I ask to speak with a manager they are never available and they never return requested call back. 
Tech #2 arrived in May and spent and hour and found that a solenoid was now burnt out (a $450 part) for zone one and I would have to talk to management.   I asked that he get the other zones 2, 3 and 4 running.   He tried and said there wasn?t any water coming out of the system for those zones either.  He did not know why but would shut the system down so other solenoids
would not burn up. He stated he would talk to ?service management?.  Well, a few more weeks passed and no one called me back and I had to again call repeating the whole story and ask for the ?most experienced? Service Technician that Aqua Science had to be sent out to figure what was going on. Again, everything worked perfectly when Aqua Science closed the system. 
Now, Tech #3 was familiar to me, because he had worked on my system in 2013.  I stayed with Tech #3 as he tried to search out the problem, whether it?s with water shut off valves, break in the lines, clogged filter, etc, etc.  After 30 minutes I heard, ?I cannot believe this? Tech #1 when opening the system had REVERSED the water in and water out lines to the pump. Tech #3 stated ??this is not your problem this is ours?.  Tech #3 said he would handle and order the new solenoid that had burnt out because of their error and come out and install it.   Also, I would not have to call and reschedule -- he would do it when the part arrived and just install it!
I called the Service Department in July and was told the part was not in and I should call Customer Service in a few weeks to
follow-up.   Of course when I did that they did not know anything, so again I started the verbal summary again and asked Aqua Science to look at their service records and to talk to Tech #3.  To my surprise, I did get my first call back from Customer Service and was told Tech #3 was on Holiday and they would have to wait to talk to him and reschedule.  At that time, I did request that Tech #3 be sent out to install the new solenoid.  My second call ever from Aqua Science regarding this problem was again from Customer Service who indicated Tech #3 was doing new mister installs and someone else would come out.
 When Tech #4 arrived, he asked for $451.00 before he would repair and replace the solenoid. He did not have any background info and stated I would have to talk to their Service Department.
 
Enough is enough.  I would appreciate any assistance in having whomever is running Aqua Science look at all this and resolve this issue. THIS CLEARLY HAS BEEN THEIR FAULT.
While I had previously been satisfied with Aqua Science?s work, they seemed to have grown too fast; lacking experienced technicians and having no one empowered or committed to resolve customer issues.
 
 
 
 

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Excellent!  Everyone was professional, courteous, conscientious and responsive.  Misters look and work great! We already had a mister pump from a previous mister line, so work only included installing the poles and mister lines. Chris did a fantastic job and was a delight to deal with. Highly recommend Aqua Science to anyone looking to install a mister system.

On 4-27-15 they installed a new water softener.  They had done service on the old one two weeks before and then we had dirty water in sinks and toilets because of leaking carbon.  On Tuesday, 4-28 we found soaked carpeting in back bedroom.  They clain a woman by the name of Kin Mumback is the only one who handles claims.  On Friday, May 1 she claimed she had no one to do water extraction and restoration.  She offered to pay my company to remove the water but has refused to talk to them for authorization.  Neither Kim Mumback (claims) or Derrick St Jacque (?) owner are returning calls or answering their phones.  Contractor Licensing complaint next!

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While the new system was installed properly, we had a number of problems due to really poor communication:
1. We had requested that our Instant-Hot be reinstalled at the time the new system was installed. This was not communicated to the technician performing the work, and he was not prepared to install the Instant-Hot.
2. The new system came with a faucet for the filtered water. We had a previous faucet installed which we wanted to re-use. There was some confusion on the part of the technician about this.
3. We had provided a credit card to the Aqua Science office to cover the costs of the work. This was not communicated to the technician, who had to get the credit card number from my 93 year old legally blind mother and call it into the office.
4. When the technician left, he did not inform my mother that the reverse osmosis tank would require some hours to fill up. My mother thought the system was not working, and it took some phone calls to Aqua Science to determine that she needed to wait until the tank was full before it would work.
Given the problems we had with this installation, we had called the Aqua Science office and asked to talk to a supervisor. We were promised a callback. To date, we have heard NOTHING.

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After finding out that Aqua Science has a relationship with Costco to install the RO systems that Costco sells, I thought I would call them to see if they could install the soft water system I purchased at Costco. I had already made multiple phone calls to other companies before I called Aqua Science, and every one of them had a higher price or they were not willing to quote the job without coming to the home. Several of them wanted to charge me to even come out and quote the job.
I called Aqua Science 9:00AM and spoke to David and explained what I needed, and David was extremely helpful, professional, and friendly, and David informed me that I would get a discount on the installation because I purchased the system from Costco. David said he might be able to get someone out the same day and he said he would call an installer that was in my area and call me right back. As promised, David called me back to let me know he had a very experienced installer available for later that day and quoted a price of $199 because I already had a soft water loop and drain installed in the home.
The installer (Jeff) called in advance to let me know when he would be there, and Jeff arrived at the time promised. Jeff was extremely professional and skilled at what he does, and he installed the system and proceeded to test it for leaks at each connection point. Jeff also took the time to explain the controls and programming before he cleaned up the work area and thanked me for my business.
I am extremely satisfied with the experience I had with Aqua Science, and I will DEFINITELY recommend them to family, friends, and real estate clients.

Changed filters to R/O system and inspected installation of whole house system. Technician was well versed with this service and professional.

Because the previous owner of this house used AQUA SCIENCE, I continued using them. The softener that came with the house was old and finally broke, and we were having problems with the RO system, so we decided to replace both. A little over two weeks later, the line to our RO system was leaking. I called Aqua Science, and the  gentleman, I use  that word loosely, in the service department was more interested in blaming my plumbing and me than fixing the problem. It had to be my pipes or my fault. He did eventually set up an appointment for them to come out and fix their quality?  work, but he made it clear that it was going to cost me $57 dollars. They apparently only guarantee their craftsmenship will work for 30 days, but since it had only made it a little over two weeks before breaking, they had to take a look at it. 
I have never dealt with a company before where I purchased something and had it installed, and instead of being apologetic for it breaking so quickly, AQUA SCIENCE takes the stance that the customer is at fault. 
My recommendation: use anyone else. AQUA SCIENCE is only interested in selling faulty products and blaming their customers.
While previously, I had been satisfied with their work, I will never deal with this company again. BUYERS BEWARE!

I never came back on to finish this review. After the guy on the phone threatened me that I would have to pay for them coming out because the leak had to be my fault, the Aqua Science serviceman came and fixed the problem. The first Aqua Science serviceman had installed the RO system improperly and that was what caused the leak. Aqua Science fixed the problem, and I did not pay a thing because I was right. It was their fault, not mine. I would still not recommend this company because clearly they do not stand behind their own work. You have to fight them to get them to make it right.

Replaced a leaky salt/brine tank. Checked both Clack Valve's and made sure everything was working O.K. I am very happy with everything. Thank you Leticia and Sammy. Your Great!

I called them and let them know I purchased a water softener a few years ago. They looked up my water softener and got a new one for me. The water softener was damaged by another company who did work for me at my home. Latisha at the office coordinated the replacement for me and she was great. She informed me they will work with the company who damaged my tank and it would not cost me personally anything upfront. Sammy came out. He has worked on my water softener a few times. He is very good to work with. The estimate was $420.00 and it wound up costing $380.00. I am very happy with the company and very happy with Sammy he is great to work with.

They did not tighten one of the canisters and I left for two weeks. When I came back I had flooding in my home. They came right away to take care of the canister. They installed something that will shut the system off, if something like that were to occur. They took responsibility and my insurance company is working on receiving payment.

The Tech started to perform a backwash but found our system not working. I had used this company last year after moving in the house to replace the filters and had good service. This time however, after the tech declared our system had failed, he offered the company replacement and then said that he had a friend that could do it for less. When I came home and inspected the work, I found the cover still off our system, and nothing put back to orignal condition. Poor service, unprofessional, I cannot recomend this company and will never use their service again.