All About Water

Waited over a week for an appointment with All About Water, waited all day for a tech to arrive. I finally called at 3:30pm and I was told a tech would be there by 5pm, NO SHOW no call. The next day I called and was told I must have misunderstood my apt was actually for the following day. Again, we waited all day. I called this time at 4:58pm was told the tech would be there by 5:30pm. He did finally show up at 5:45pm while we were eating dinner awkward!!! Our EcoWater RO system needs a new Manifold quote $577 (only 30 day warranty) or the suggested upgrade for $1,521.90. We paid the service call of $95 and $69 to service our EcoWater softener system. We will not use All About Water in the future there plenty of companies selling more affordable RO systems and offering reasonable repair solutions.

One year old unit... $115 for service call plus over $100 to replace o-rings (after one year of use on a $3000 softener - seems excessive). Work was fine but feel like I paid a lot more than I should have. At this rate, I can replace it myself every five years with a top of the line GE unit from Home Depot and save money.

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Went well from the first phone call.  They new exactly what I was talking about.  That actually made for skepticism, it had seemed a mystery.  However I am glad to say they backed up the talk on the phone.  We scheduled a call to our home.  Proposal, scheduled the work 1 2 3 and it has been a breath of fresh air,  really the odor is gone.  I have a better  understanding about my water.  
e found out the difference in water equipment.  Recomend them and there service, Lot of knowledge and they are thorough.

The RO Filter was replaced during the scheduled appointment on July 9.  They technician took it upon himself to relocate the turn off valve during his visit even though it wasn't requested.  I was out of town for a couple of days and went into the kitchen on July 12  and found water on the floor under the cabinet and inside the cabinet.  I put a bucket under the RO system to prevent further damage. I called the provider office on Monday, July 13 in the afternoon.  I explained to the dispatcher what the issue was. She suggested that I try to find the leak myself and promised to have the supervisor call me back.  On Tuesday, I continued to empty the bucket and still waited for a call back.  On Wednesday, July 14, I called again and requested a repair visit.  The dispatcher told me how I could turn off the water under the sink and again promised to have the supervisor call me back.  She then scheduled a repair visit for July 21.  I found the turn off valves and was able to remove the bucket.  The supervisor, Ashley, called me back and said she would have the technician evaluate the damage. 

On July 21, the technician called to come a bit early.  He arrived and found the leaking valve and replaced it.  He had no knowledge that he was supposed to evaluate any damage.  He took pictures and advised that he would provide them to Ashley and that someone would get back to me.  On August 18, almost a month later, Ashley Green from All About Water sent me and email, as well as a letter indicating that they were not taking responsibility for the damages.  According to her, it wasn't necessary to touch the shut off valve to replace the filters.   She indicated that the value wore out due to general fatigue.    I replied to her on the 19th informing her that while it may not have been necessary to touch the shut off valve to replace the filter, that the technician had touched it to mount it to the cabinet.  Ashley wasn't aware that the valve had been relocated and indicated that she was going to meet with the technician on the 21st and would get back with me. 

On August 29, Ashley informed me that they were upholding their original decision.  According to her, they did not cause the damages. 

Luckily, the wood flooring that we have has a memory feature.  After thoroughly drying the floor with fans, and weighting it down, the wood floor damage is barely visible.  Unfortunately, the floor of the cabinet is non-recoverable.  As is normal with cabinets, it is made with MDF board.  Once it was subjected to the dripping water for 3 days, the wood expanded and the laminate finish peeled off. 

I would not recommend this provider to anyone.   They do not stand behind their work.   They do not repair damages they cause.  And their timeliness and communication associated with resolving problems is unprofessional.  

The service tech, J.Powell showed up on time. He replaced the brine tube assembly and gave me useful information about the water softemer. He was very friendly and knowlegable. Will use him again

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Install water softener and RO system.

First appointment was a consultation on what kind and size of softener would be appropriate, and where to install it. The person, Joyce, was very knowledgeable about the products and what would work in a our unique house, and about the installation work to be done. She recommended a smaller unit since there are only two people in the house; a different company had recommended the largest unit! The unit was installed a few days later. The installer was prompt, courteous, and very professional. He willingly added a valve and pipe stub for a potential line to the pool.

.Service went well. just extremely pricy for water filter service.
He forgot to change battery on water sensor and came out back the next day.

It went fine. The technician was on time. Called All About Water as I had just purchased a house with a softener and their sticker was on it. Knew nothing about it so I wanted it checked out and to be taught how to maintain it. The technician found a broken part and replaced it. It cost $300 for about 10 minutes of work, so the part must have been expensive. He seemed like he was in a big hurry and it was a Friday afternoon. I think he was eager to start the weekend.

9 years ago, we replaced a water softener unit 2 weeks after we moved into our home. It worked as expected for about 4 years then I noticed our laundry was looking dingy and we had a big problem with water spots around our sinks and in the dishwasher. I also noticed how much the hard water affected my hair and skin. Water testing "revealed" that our water was very soft and everything was OK, but it was not. Finally, the unit gave out and wasn't working at all. I called All About Water because we had purchased a unit from them in another house when we lived in Arizona the first time. We never had a single issue with their product and I was very satisfied with it's performance and every one I worked with was very professional.
We paid about twice what we paid to install the other unit ourselves, but I wanted what I had before... quality and peace of mind. I would recommend this company and product highly.

Very Well

The work was done well and very professionally. They even replaced our hot water heating unit free of charge because it wasn't compatible with the new faucet.

Great! Highly recommended!

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SERVICES ARE PROMPT AND THEY HAVE GREAT CUSTOMER SERVICE. THE ECHO WATER UNITS ARE THE BEST WATER SOFTENERS FOR THE HOME. I HIGHLY RECOMMEND THEIR UNITS AND THEIR SERVICE.

WE HAD SOME HAIRLINE CRACKS IN OUR WATER SOFTENER SYSTEM, WHICH WAS CAUSING SOME FLOODING IN OUR GARAGE. THE TECHNICIAN AT FIRST REPLACED THE CRACKED PARTS, BUT THAT DIDN'T SOLVE THE PROBLEM. HE ENDED UP COMING BACK AND REPLACING THEM AGAIN. AT THAT POINT, HE RECOMMENDED PUTTING A PRESSURE VALVE ON OUR HOUSE, AND GAVE US A QUOTE. HE DIDN'T EXPLAIN MUCH TO US. WE DID OUR RESEARCH AND FOUND THAT HIS QUOTE WAS HIGH. WE CALLED AND SPOKE TO THE MANAGER, AND WE WERE NOT GIVEN ANY FURTHER SUPPORT. WE DECIDED TO BUY THE PARTS OURSELVES AND HIRE A PLUMBER. THIS IS THE ONLY SERVICE PROVIDER FOR OUR WATER SOFTENER UNIT, AND SO WE WILL PROBABLY BE REPLACING IT THE NEXT TIME WE HAVE A PROBLEM, JUST SO WE WON'T HAVE TO DEAL WITH ECOWATER ANYMORE.

THEY DO A GREAT JOB. THEY ARE ON TIME AND PROFESSIONAL.

THEY GUYS WERE HERE AN HOUR BEFORE THEY WERE SUPPOSED TO START THE JOB. THEY HELPED ME MOVE SOME STUFF AROUND IN THE GARAGE TO GET THE WATER SOFTENER WHERE I WANTED IT. THEY INSTALLED THE REVERSE OSMOSIS UNDER MY KITCHEN SINK AND HOOKED UP MY REFRIGERATOR TO IT. THEY WERE IN AND OUT OF MY HOME IN NO TIME. THEY DID A GREAT JOB AND I WOULD RECOMMEND THEY TO ANYONE.

WHEN WE MOVED INTO OUR HOUSE, WE DID QUITE A BIT OF RESEARCH ON WATER SOFTENERS AND REVERSE OSMOSIS SYSTEMS. THE BEST SYSTEM WE FOUND (FOR MINIMAL SALT UTILIZATION, BEST SOFTENING AND FILTERING), WAS ECO WATER. ECO WATER IS THE ONLY WATER SOFTENER THAT SOFTENS/CLEANS THE WATER WELL ENOUGH TO MEET DRINKING STANDARDS, AND THEIR REVERSE OSMOSIS SYSTEM WAS HIGHLY RANKED IN CONSUMER REPORTS. THEY WERE MORE EXPENSIVE THAN MOST, BUT WE FELT IS WAS WORTH IT. THE INSTALLATION AND MANUFACTURER/DEALER SUPPORT HAS BEEN VERY GOOD, HOWEVER WE HAVE HAD 2 REPAIRS DONE ON OUR 4 YEAR OLD SYSTEM (ALTHOUGH WE DID HAVE A WATER PRESSURE PROBLEM, WHICH MIGHT HAVE BEEN THE ROOT CAUSE OF BOTH OF THESE PROBLEMS, IT'S HARD TO SAY). MY ONLY COMPLAINT IS THE COST OF THE SERVICES, WHICH I FEEL IS PRICEY. THE FIRST REPAIR WAS $135 AND THE SECOND REPAIR WAS $437.

THESE WERE THE SAME PEOPLE WHO HAD INSTALLED MY SOFT WATER SYSTEM. MY ONLY COMPLAINT WAS THAT THEY DUMPED THE SALTY WATER IN THE STREET WHICH LEFT A WHITE RESIDUE FOR SEVERAL WEEKS TRAILING FROM MY GARAGE. I THINK HE SHOULD HAVE SPRAYED IT DOWN WITH A LITTLE CLEAN WATER. BTW, THEY HAD TOLD ME NOT TO USE POTASSIUM CHLORIDE WHICH WAS THE CAUSE OF THE PROBLEM.