Well Hung Garage Doors

Called to have the garage door fixed because the top section of the door was bent and would not close this was on 5/18.  They responded in less than 2 hours and replaced the L shaped bar at the top of the door.  He then proceeded to do some adjustments on the door opener which really had not given me any problems.   He replaced a part which he said was worn and adjusted the drop because he said it was not running at the right angle.
I was gone for most of June and July because my daughter was ill.  In August on the 11 (or 17) my garage door would not operate I again called Well Hung and they responed again very quickly.  When he opened the unit some white plastic what I would call teeth fell out.  It appeared a gear was chewed up.  I questioned why that would happen at this time since it operated fine before he had adusted it (the height).  His response was parts wear out.  I would agree except for the fact that the opener itself had worked fine prior to his adjustment in May.
I would say that between May 18 and Aug. 11 the garage had only been opened maybe 10 or 15 times. 
The whole issue did not sit well with me and I would neither use or reccommend.

The employee came over promptly after I called, he did come on rather strong at first, make a few negative comments about my current garage door.  I thought "oh no" I just got a pushy person who wants to sell me his product.  I commented to him about this when he came back with the new garage door.  It worked out well though.  He promptly got to work taking the time to keep the door clean and his work area orderly.  He was willing to answer my questions and was pleasant all through the installation which took most of the day and the temperature was in the 90's!

On Saturday afternoon (Columbus Day weekend) our garage door came down on top of one of our vehicles, pinning the vehicle half in and half out of the garage. Unable to move either the door or the vehicle, I began calling for emergency service, starting with the garage door company we have used for years. I left a message on their answering machine. At that point I started working my way down Angie's List, calling companies nearest our area, leaving messages as I went. ~ Mark Magee, owner of Well Hung Garage Door, answered his phone immediately. He was at our home within two hours. He freed the vehicle and managed to get the damaged door working well enough to secure the garage and get us through the weekend. ~ ` Mark ordered a new door and was at our home on Monday morning (Columbus Day!) for the installation. We opted for a new lift kit due to the age of the unit. Also, the old unit did not have the infra-red beam and reverse-door protection feature that would have prevented the problem from occurring in the first place. ~ Mark is professional, knowledgeable and honest....no "hard- sell tactics". I checked some prices on-line and Mark's price was very fair, especially when considering the excellent response and service he provided. Well Hung Garage Door is our new garage door company. Keep up the great work Mark!. ~ Of note: Our previous garage door company finally returned my call.....on Monday.

Very fast & precise installation, opener was better quality than I expected or needed but at the same price as quoted. Very professional yet with good sense of humor. Mark ran about 45 min. late but he kept in contact very well.

I called just after noon and left a message. He called back within 10 mins Said he would be there between 1 PM and 3 PM that day. He arrived at 1:20 PM and was done in less than 30 mins.

Professional gentlemen and very honest. Saved me over $400 dollars!!!! I really appreciated their honesty and they were done within the hour. Had to make two trips for the second strut. Work just fine.

I called Mark and he promptly returned my call, told me that they would be at my house within the hour. And within one hour, not only was he at my house, but the garage door was fixed. I had told Mark over the phone that the main spring was broken. He quoted me on the phone what it would cost and that's exactly what he charged me.

The Liftmaster garage door opener would not drive the chain connected to the garage door. After consulting Angie's List, I called the Well Hung Garage Doors and left a message. Mark returns the call to arrange for a service call. Two technicians arrive on time, diagnose the faulty garage door opener, and replace the gear train in the opener. The job was completed in about 15 minutes. Charges were $48 for the service call, $20 for labor, $50 for the gear kit, and $4.50 for sales tax.

I was hesitant to call Mark as there was only one report on Angie's List for him and it was more than one year old. However, since he was located near me I took a chance. My fears were completely unfounded. He was excellent - prompt, professional, knowledgeable and took pride in doing a good job. He gives a 90 days service and one year parts warranty. I recommend him very highly.

HE WAS WELL-MANNERED & POLITE. I WILL USE THEM AGAIN. HE DID A PROFESSIONAL JOB, TOOK TIME TO EXPLAIN THE PROCESS, & GAVE ME HIS BUSINESS CARD IN CASE SOMETHING SHOULD GO WRONG. WHEN I CALLED FOR SERVICE, HE WAS HERE WITHIN AN HOUR.