Surprise Granite

Very professional experience.

Kept me informed at all stages and did the work on time!

Installers did not speak English left a mess had no respect for my floors

Very professional, was willing to price match our Lowes quote.

I had a small job, installing a small granite counter top in guest bath, so it was difficult getting me on the schedule. However, the installer, Hector, was great, was efficient with his time and did a fabulous job. I would definitely hire them again. Thank you Hector, Josh and Surprise Granite.

Professional young man arrived promptly and knew his products. He saved me money as well. So far so good!

They did a great job and much faster than I thought possible.

The main office person was incompetent. He would promise and not follow through. Would not return calls, read e-mails, etc. It took 9 weeks after we paid for them to actually install. We had 3 template appointments with different fabricators. 3 counter install dates scheduled before they actually showed up. Communication was HORRIBLE. Very frustrating. The countertops look good. We can hope they hold up. However, the work was finished late on a Saturday. I spoke with the owner that night and informed him of the issues and that we were checking everything (the sink, the dishwasher, the broken spot on the wall) before paying. But on Monday (the first business day after work completion) we were getting dunning e-mails and phone calls. We made the payment and the owner still called all ticked because I said it was unprofessional. Well... it was. He says we got a better deal than we should have and he fired the sales person. Such a shame. He was the one good guy in all of this. This is obviously a small company that is desperate for money and poor customer service starts from the top.

I went with Suprise Granite because they gave me the best quote and the salesman seemed great. The company they hired to paint my cabinets (Pro Finish Design) was amazing!! I would absolutely recommend them. However, when it came to the counter tops which is what this company does, it was horrible. The people who set up the appointment for measurements was extremely unprofessional. I called at 8am to set up my appointment and they told me they would call me back to let me know if someone could come out that day and I didnt hear from them until 4pm to tell me no one was going to make it. The day my appointment was scheduled the guy showed up an hour late and no one would answer the phone or provide any communication. Once the cabinets were installed they disappeared, again no communication about how long it would take to fabricate or when I could expect to hear from them again. After me calling and becoming upset I was finally given an install date but not a time. When I called the day of the install (today) I was told my stuff may not be ready and they will probably need to reschedule but cant confirm when that will be. Update: 9/21/20 The process of completing the project got very bumpy in the middle and caused quite a few headaches. Once I complained enough and the owner and GM got invloved things went much better. Ultimately I am very happy with the finished product

I hired Josh to install granite in my bathroom in July 2020 and finished in August 2020, after the work was done and paid for my wife noticed that there was a hair line crack in the granite approximately a week later, I called Josh he sent someone out, I still did not like it so I called Josh again, he said he would sent someone out again, 5 months later I still have a problem and now I am getting blamed for the crack,

Didn t hear anything for a few weeks after placing a deposit, but once we got the fabricator out, things moved quickly. They cut the sinks on site and made some mistakes, but came back out two days later and finished everything up. Overall, good experience.

Stood me up with no call no show twice! Does not conform well to customers schedule. Told him 3 times not ready yet. Told me too bad. Also never informed me of the demolition taking place day before install. Expected to just show up. Left me without ANY sinks through the weekend in spite my request to leave one alone for HEALTH REASONS till the other 3 were finished. IGNORED ME! Looks great, but frustrating to communicate with!

Easy to work with Expert fabrication Maticuls install

I was extremely satisfied from the time I placed the order to completion date was fast. The workers were easy to deal with ,did a great job and I am very satisfied