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Surprise Computer

Computer Network or Wiring Install or Repair, Computer Repair, Troubleshooting or Upgrades - For Business, Commercial Computer Network or Wiring Installation or Repair Service,

About us

I've been working with computers and computer users since 1982. I started this company in 2011 in Surprise, Arizona. There is no surprise that everyone wants good computer service. Everyone wants their computer to work. That is what we earnestly strive to do to every client's satisfaction. We are completely mobile service so there are no excessive fees to pay for an expensive retail store front or warehouse. We are structured to help you where your computer is so you don't have to take it apart, haul it somewhere, or wait in line. You stay in your home, we come to you, answer your questions, and work with you to resolve all your computer related needs.

Business highlights

14 years of experience

Services we offer

Virus removal, custom built computers, email setup, installation of software/hardware, network setup, printer setup, rebuilding systems, router setup, server setup & maintenance, spyware removal

Reviews
5.015 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%
Showing 1-15 of 15 reviews
Myrna H.
Jun 2017
5.0
Yes, I recommend this pro
Although the game problem was resolved, Steve installed a card to try to ensure that my game and any future games would run well. He went above and beyond my expectations in checking out and educating me on all my questions. I appreciate his expertise and great service.

Myrna H.
May 2017
5.0
Yes, I recommend this pro
I definitely recommend Surprise Computer. The most important thing to me when it comes to my computer is trust, and I trust Steve. Plus, he must know what he is doing. I needed to upgrade from XP to Windows 10. Steve built a computer for me that does everything I need, and for my convenience, he took the extra time to put it in a format as similar as possible to my old computer. Before he did anything, he explained everything, and he delivered exactly as promised in just a couple of days, also as promised. His pricing is very fair. He is the only person I want working on my computer, and I feel very confident about recommending him.
Response from Surprise Computer
"[Member Name Removed], you have a nice computer now. It was a pleasure working for you. Call if you need more help."

Gary S.
May 2017
5.0
Yes, I recommend this pro
Prompt and courteous with customer satisfaction follow-up. Nice to know this service is available in the area. Will definitely use Steve in the future.
Response from Surprise Computer
"Thank you for your business [Member Name Removed]. We are here to help."

DJ V.
Jan 2017
5.0
Yes, I recommend this pro
$60
Excellent ! "Surprise" indeed that there is still a company that IS integral, proficient, timely, knowledgeable, accommodating, patient and VERY reasonably priced. How refreshing to find a high quality service company in this cut throat, selfish, greedy world we live in. "Surprise Computer" has been around for a long time and will be the last and only computer service you'll ever need!!
Response from Surprise Computer
"Thank you for letting us help you."

Frank S.
Jan 2017
5.0
Yes, I recommend this pro
$60
great, Steve was prompt, and in a short time had my computer working like new. I would recommend Steve for any computer repair
Response from Surprise Computer
"[Member Name Removed], we really appreciate your business. Hope you have a great year!"

Kevin R.
Jan 2017
5.0
Yes, I recommend this pro
Steve has done a great job. He knows what he is doing, He is thorough in what he does.He is punctual and professional. And, Steve is reasonable in what he charges.
Response from Surprise Computer
"Thank you so much for your and [Removed Member Name]'s business. You guys are great to work for!"

Michael E.
Jan 2017
5.0
Yes, I recommend this pro
$50
Steve is a total professional. No playing around stays to his work an the price is what he said it would be!!

Beverly W.
Jan 2017
5.0
Yes, I recommend this pro
He had solved my problems and performs yearly maintenance services.
Response from Surprise Computer
"[Removed Member Name], you are one of our nicest clients. It is always a pleasure to help you."

Lynn M.
Jan 2017
5.0
Yes, I recommend this pro
$50
Steve was very professional in his approach and had my PC up and running in a very short time. He explained what procedures he had taken and what I could do to prevent another occurrence.
Response from Surprise Computer
"[Member Name Removed], Thank you for letting us help you. It has been a sincere pleasure to get to know you and work with you."

Robert D.
Jan 2017
5.0
Yes, I recommend this pro
$100
Steve did a great job. He keeps very good records on each visit and is able to review previous work. He is a good job of recommending good equipment when I needed to change.
Response from Surprise Computer
"Thank you for your business over the years. Helping you with your Windows and Apple products has been a pleasure."

Betty S.
Jan 2017
5.0
Yes, I recommend this pro
Great! Steve was professional and efficient and answered my questions. And my computer is working better.
Response from Surprise Computer
"I'm so glad we were able to help you with your computer [Member Name Removed]. Any time you need help, we will be happy to help you."

Harry S.
Jan 2017
5.0
Yes, I recommend this pro
$400
The Computer was completed and then installed at my residence, to my complete satisfaction.
Response from Surprise Computer
"[Member Name Removed], I'm glad you were happy with the computer. It is for clients like you that make this such a great business to be in. Thank you!"

Steven B.
Jun 2014
5.0
Yes, I recommend this pro
unknown
Response from Surprise Computer
"Thank you [Member Name Removed] for letting us help you. We appreciate your business! Anytime you need anything, don't hesitate to call."

Steven B.
Dec 2013
5.0
Yes, I recommend this pro
$400
It was very good, very happy with him. In fact I am going to call him again for more work on my wife's computer. I would recommend him.
Response from Surprise Computer
"(member name removed) is a real pleasure to work for. We look forward to working for him again in the future."

MIKE G.
May 2013
5.0
Yes, I recommend this pro
$200
I have worked with Steve as he solved many IT problems that just seem to crop up whenever I used the computers extensively.
 When I put things together, I didn't always follow the installation instructions. Steve is quiet and deliberate: First he had to figure out what I had miswired and then he went to it and fixed the problem.  He wasn't "flying by the seat of his pants".  He carefully and deliberately looked at what the various difficulties could be and methodically eliminated them one by one. Then he went right to the source of the problem and it was fixed.
Response from Surprise Computer
"[Member Name Removed], you are a great client to have. Thank you for being so nice, and easy to work with. You have a lot of computers and equipment but I appreciate the challenges. Call us anytime."

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Surprise Computer is currently rated 5.0 overall out of 5.

No, Surprise Computer does not offer free project estimates.

No, Surprise Computer does not offer eco-friendly accreditations.

No, Surprise Computer does not offer a senior discount.

No, Surprise Computer does not offer emergency services.

No, Surprise Computer does not offer warranties.