Shasta Pools & Spas

We have been very happy with the building process of Shasta Pools. Candy Protz did an amazing job keeping the construction moving along quickly and keeping us informed the entire time. We love the finished pool, water feature, fire pit, and deck. I highly recommend Shasta if you are looking to build a new pool.

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It was 7 weeks from contract signing until we broke ground, but there were some changes on our part and we won the July raffle first prize which was a Pentair ultra temp eat pump that will heat and cool the pool. So the building permit had to be resubmitted to show the heat pump. As soon as the hole was dug we had a crew here every work day and pool was complete in 3 weeks. Most of the work was done by Shasta's own crews. All workers were very professional and did great work. I would highly recommend Shasta.

Mat Weeks is awesome. He came to my house and within an hour had the entire pool designed and priced. Mat was very knowledgable and answered every question that I had. I must have texted/emailed him 40 times with questions/changes to the design. Every time he was great!! The pool is going to be built within 60 days. I will write another review on the build.

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Problem fixed.

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The service folks came out, replaced the gears, offered to sell me a brand new pool pump for $2000.00, I declined and that was the end of it. I was a bit miffed however when I went out some days later to clean the main filter and could not remove the previously removable top. I had to go to the pool store and purchase a tool to remove it. They had simply over-tightened the canister lid. The tool cost me $30, however my friend advised me that they do that to get a call out again. It makes me a little skittish to use Shasta again, but this is the second time I have used them and they have fixed my pop ups twice now. For $200.00 each time.

It has been good so far. They did good work. They were the ones that had put in the pool originally. We have had no complaints about it. We have updated and automated something. I didn't do a lot of shopping so it seemed reasonable when I looked at the price of the equipment if I just bought it online.

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I'm just getting ready for the dig, but so far it's been a pleasure working with them. We have been through multiple bids and everyone is in the same price range, but Shasta offers the most high quality product and well structured process. I'm laying new patio on old concrete, putting new patio where rock was, replacing teal grass with artificial and digging a 85 linear foot pool with spa. The design was amazing from Shasta. I'm on a golf course lot with limited space and thy made great use of the space. Once the contract was signed, the wait for permits was brutal, but once that was through, things have started moving. I had my yard prepared for dig within two days after permits and have had multiple workers this week doing little things to keeping moving. The dig is tomorrow 6/12. I'm hoping the 30 days dig to swim is true and that my family will be in the pool by mid July. Shasta has been a pleasure to work with and has taken care if every question and issue.

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Reserviced andreplumbed pool and spa. Pleased with the overall workmanship from Shasta. They were given tight timelines and completed the basic work on time. Biggest issues were after the contract was agreed upon and signed Shasta changed the price saying that even though the heater was listed in the quote they had forgotten to include it in the price. After negotiation they still only agreed to eat half the cost of THEIR error. Communication was frustrating with this company and although all staff that we met were knowledgable, we were disappointed that after knowing the date we needed the pool completed it took another week to come for a walk thru and explain our new system. Would use this company again as they have done the work and we may continue to build on the system they installed. Would I recommend someone else begin with this company: I would suggest only with caution and attention to every detail and constant continuous contact.

The sales person we met with (John) was very pleasant, and knowledgeable. There was no high pressure, we talked over options for the pool and landscaping and will be returning soon to meet with him to see the new plan. We will probably be using Shasta pools when we begin the process.
The whole culture at this office was very different from what we saw at the other large pool building company.

Shasta Pools and Spas was a great company to work with during the construction of our pool. As in any construction project, problems may develop throughout the process. With Shasta, we experienced a professional response to any issue, and customer satisfaction their primary goal.

We love them. We went to their showroom and we were able to take a loot at everything, the style, shape, color, and added features. They are very helpful and very knowledgeable. I was very comfortable with them. We just put in a basic pool and they were fine with that too. It went very smooth. I was really happy with the whole company and we are very pleased with our pool. we looked around and we really had a really fair price with that. They were very good.

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my repairman went above and beyond the service call that I put in. great service and a fair price.

Our salesman Dave set the tone for the entire experience. He was very professional, knowledgeable and informative. We never felt pressured. The workman came on time and always performed the job they were scheduled to do. The office personnel were dedicated to keeping us informed and promptly informed us of any changes.

Building a pool for the first time was a very good experience and we were absolutely delighted with the finished product.

We had read some negative comments on this pool company and some good comments. We did our due diligence and asked many questions. We would highly recommend Shasta to anyone thinking of hiring a pool company.

So far, it has been good. They are easy to work with. The workers have been good.

Shasta started with our yard from scratch, a total blank canvas. It was a bumpy start, with the sales people not getting back to us right away with estimates, etc. However, then when our sales person took over, he was very helpful in planning the design and layout. We agreed on design, layout and went to thier store and picked out materials, made payment schedule and signed the contract.
Construction was smooth for the most part. And done pretty quickly. Everyone was very nice.
Our experience was very good. However there are only a few reasons that I did not give them an A.
1. We were dealing with so many different people from the begining to the end of the process. It would have really been nice to have one person oversee from begining to end that knew everything, would call with updates and could answer questions.
2. We were under the impression that we were to receive a remote control for our equipment, however we ended up having to pay an additional $700 for one. Not entirely Shasta's fault, it was a miscommunication.
3. We have recently had a tile that has come off, and they were supposed to be out in April to fix it. We have yet to see them. I know this is a sub-contractor that they work with, so that is probably the issue.
I would reccomend them.

GREAT!