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25 years of trusted experience
Services we offer
Reviews
3.613 Reviews
Showing 1-13 of 13 reviews
Ernest E.
06/2019
auto repair
 + -1 moreI wouldn't go there.
Description of Work: Mainly, they try and sell me things that I didn't need.
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Yes, I recommend this pro
Edward H.
02/2017
auto repair
 + -1 moreunknown
Description of Work: .
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Yes, I recommend this pro
Michael O.
11/2016
auto repair
 + -1 moreThe do good work for me.
Description of Work: Routine service.
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Yes, I recommend this pro
Robert H.
12/2015
auto repair
 + -1 moreunknown
Description of Work: .
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Yes, I recommend this pro
Shauna K.
09/2014
window tinting
 + -1 more.The oil change went well, but they "washed" my car and there was still plenty of dirt and spots on it. Here's my issue. They said I needed an additional $600+ of maintenance (rear differential, power steering fluid, fuel system exchange service, etc). My vehicle is a 2013 Chevy Tahoe with 30,250 miles on it. I declined the option and took it to another shop. The other shop looked up the owners manual and said my vehicle shouldn't need it, but I took it into them anyway to have it checked out. They inspected everything and sure enough my vehicle didn't need any of the work Sands said I did. I'm not sure if they did this because I'm a female, but either way I don't think anyone would appreciate what they attempted to do. Easy to say I will never take my vehicle back to Sands.
Description of Work: Oil Change, but said I needed additional maintenance.
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$45
GEORGE V.
12/2012
auto repair
 + -1 moreI had an early, 0800, appointement and was there on time. The time estimate was 90 minutes to do the work. However, after 2 hours they informed me it would be another hour to finish. The service Advisor, Gary Westfall, was very appologetic and explained that several cars came in that day without appointments and disrupted the schedule. When the work was done in 3 hours, Gary paged me. I spoke with him and he told me Sands would waive the fees for the tire rotation and service, I was expecting to pay about $23 for this, because I had to wait so long after the promised time. This is great customer service and I commend Sands Service Dept.
Description of Work: I need my first oil change on my 2012 Silverado truck. They changed the oil and filter, inspected the truck, and rotated the tires. They reset all the warning lights in the computer.
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Yes, I recommend this pro
charles M.
12/2012
auto repair
 + -1 moreSands had satisfactorily changed the oil before. This time the seal on the new filter started leaking, leaving spots on my driveway and garage and, worse yet, on my relatives' driveways. I didn't discover the cause until 12/20/2012. The car had around 1500 miles left before the next oil change was due. I asked Sands to fix it/replace the filter and they refused, saying leakage was normal as was the significant amount of oil the car had used (and it had used virtually none before,) and, somehow, the oil was due to be changed anyway. I get the concept of 'you get what you pay for' but Sands could have solved this problem by replacing a $3 filter. (And I'm really unimpressed with the $165 quote to clean the oil off my driveway.)
Description of Work: Oil change
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$12
ANDREW F.
10/2006
auto body repair
 + -1 moreI owned a Chevrolet for 7 years and had it serviced at Bill Heard many times, primarily because it is very close to my work. This was my first experience with their body shop and I was disappointed.
Description of Work: No work was performed. I left my vehicle with the body shop for half a day. They told me that the part I needed (part of the fender) was available and they would get the work done that day. They quoted me a price. A few hours later they called me back and said they underestimated and that it would actually cost $200 more. I said OK and that they can proceed. At the end of the day when I came to pick it up they said they did not do the work because they did not have the right part. So I told them to order it and call me the following week. Nobody ever called. I called the body shop manager back and he apologized, and said the part was not in yet but that it would be soon. He told me that he would call me back as soon as it came in. Again, no one ever called. I decided to take my vehicle to another dealership body shop near by, where it was promptly taken care of.
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08/2004
auto body repair
 + -1 moreTHE DEALERSHIP NEVER CALLED ME THE FIRST WHOLE MONTH THEY HAD THE VEHICLE. THEY HAD POOR COMMUNICATION WITH ME SO I DON'T KNOW IF THEY HAD THE SAME PROBLEM WITH THE INSURANCE BECAUSE IT TOOK OVER 3 MONTHS TO GET THE CAR FIXED. THE VEHICLE MIGHT LOOK LIKE IT HAS BEEN FIXED, BUT THERE IS A WEIRD KNOCKING NOISE EVERY TIME I MAKE A TURN. THE CAR IS GOING BACK TO THE SHOP, BUT NOT TO BILL HEARD CHEVROLET.
Description of Work: BODY WORK ON FRONT BUMPER, HAD TO REPLACE WHOLE BODY FRAME OF THE VEHICLES BECAUSE AIRBAG MIGHT MALFUNCTION NEXT TIME.
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GRACE R.
08/2004
window tinting
 + -1 moreTHEY TINTED IN A TIMELY MANNER AND WE DID NOT HAVE TO WAIT LONG FROM OUR APPOINTMENT TIME. THE WORK WAS DONE WELL.
Description of Work: TINTED OUR FRONT DRIVER AND PASSENGER'S WINDOWS.
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Yes, I recommend this pro
$300
LAWRENCE R.
08/2004
auto body repair, auto repair
 + 0 moreTHIS CAR LOOKED BRAND NEW WHEN THEY WERE THROUGH, AND THEY WERE VERY PROFESSIONAL AND TIMELY.
Description of Work: REBUILT THE FRONT END AND DRIVER SIDE OF A 1999 CHEVY BLAZER AFTER AN AUTO ACCIDENT.
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Yes, I recommend this pro
$500
TIM N.
08/2004
auto body repair
 + -1 moreMITCH, MY CONTACT THERE IS ONE OF THE BEST CUSTOMER SERVICE PEOPLE I HAVE EVER DEALT WITH. THE QUALITY OF THE WORK THEY HAVE PERFORMED IS JUST FANTASTIC.
Description of Work: OVER THE PAST TWO YEARS, THEIR BODY SHOP HAS HANDLED 3 SEPARATE ACCIDENT REPAIRS TO MY SON'S TAHOE, AMOUNTING TO ALMOST REBUILD THE ENTIRE BODY.
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Yes, I recommend this pro
$18,000
TIM N.
08/2004
auto repair, transmission repair
 + 0 moreGARY, MY SERVICE REP AND THE VARIOUS TECHNICIANS ALWAYS TREAT ME AND MY PROBLEMS WITH THE UTMOST PROFESSIONALISM AND KNOWLEDGE. I HAVE NEVER HAD TO TAKE A CAR BACK FOR A SECOND TIME FOR THE SAME PROBLEM.
Description of Work: THIS DOLLAR AMOUNT IS FOR APPROXIMATELY 5 REPAIRS DONE ON 3 DIFFERENT CARS. NEW TRANSMISSION, A/C COMPRESSORS, BALL JOINTS, ELECTRONICS, ETC.
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Yes, I recommend this pro
$5,500
Contact information
16991 W Waddell Rd, Surprise, AZ 85388
http://www.sandssurprise.com/Service hours
Sunday:
10:00 AM - 6:00 PMMonday:
8:00 AM - 8:00 PMTuesday:
8:00 AM - 8:00 PMWednesday:
8:00 AM - 8:00 PMThursday:
8:00 AM - 8:00 PMFriday:
8:00 AM - 8:00 PMSaturday:
8:00 AM - 7:00 PMLicensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Auto Service,
Auto Body Work,
Window Tinting,
Auto Transmission,
Auto Inspections,
Auto Accessories,
Auto Sales,
Auto Tires,
Auto Mufflers
FAQ
Sand Chevrolet Surprise is currently rated 3.6 overall out of 5.
Sunday: 10:00 AM - 6:00 PM
Monday: 8:00 AM - 8:00 PM
Tuesday: 8:00 AM - 8:00 PM
Wednesday: 8:00 AM - 8:00 PM
Thursday: 8:00 AM - 8:00 PM
Friday: 8:00 AM - 8:00 PM
Saturday: 8:00 AM - 7:00 PM
No, Sand Chevrolet Surprise does not offer free project estimates.
No, Sand Chevrolet Surprise does not offer eco-friendly accreditations.
No, Sand Chevrolet Surprise does not offer a senior discount.
No, Sand Chevrolet Surprise does not offer emergency services.
No, Sand Chevrolet Surprise does not offer warranties.
Sand Chevrolet Surprise offers the following services: Auto Sales
Contact information
16991 W Waddell Rd, Surprise, AZ 85388
http://www.sandssurprise.com/Service hours
Sunday:
10:00 AM - 6:00 PMMonday:
8:00 AM - 8:00 PMTuesday:
8:00 AM - 8:00 PMWednesday:
8:00 AM - 8:00 PMThursday:
8:00 AM - 8:00 PMFriday:
8:00 AM - 8:00 PMSaturday:
8:00 AM - 7:00 PM