Lowe's Companies - Surprise

Hardware & Home Improvement Stores

About us

Store number - 1607. Additional phone - (800) 560-7172. Additional DBA - Lowe's. Additional email - corpgc@lowes.com.

Services we offer

Installation service.

Reviews

2.01 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
100%
1
0%


Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Showing 1-1 of 1 reviews

Terry F.
02/2012
2.0
home improvement stores
  + -1 more
Aside from all the gentlemen at the paint counter, service was average although there is a young man there that is ALWAYS kind and helpful. You always see him outside picking up carts and through-out the store. You can tell he really works very hard to make sure every customer is taken care of. They need more employees like him!
Description of Work: For many years I have been a frequent customer at this Lowe's, spending thousands of dollars for improvements on my home, but when I went to the paint counter on the 26th of February I couldn't believe my eyes. There were 3, yes "3" gentlemen standing within the paint counters who very easily saw the 4 of us standing there with paint swatches in hand. These 3 gentlemen, including a manager, COMPLETELY ignored us, not even acknowledging us by simply saying "we'll be with you in a moment." For quite some time they just conversed among themselves until WE had to ASK for assistance. One gentleman then separated from the other two and with a dirty look and HORRIBLE ATTITUDE, reluctantly and with one word answers, took our request of a couple gallons of paint to be tinted and walked away. NOT even telling us when it would be ready. After spending some time in the garden section we passed the paint counter on our way to pay for the paint and misc. items and again noticed that the same 3 men were once again ignoring more customers. We know this because when we walked passed, we heard the customers speaking about how upset they were about the lack of service. All these men had to do was take 2 seconds to acknowledge their customers with a kind, "be with you in a moment." That's it! Then help the customers, who pay their paychecks by the way, or get someone that CAN help them in a timely manner. We were treated as if we were a nuisance. We're DONE with Lowe's.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$75

    Contact information

    13363 W Grand Ave, Surprise, AZ 85374

    www.lowes.com

    Service hours

    Sunday:
    7:00 AM - 8:00 PM
    Monday:
    6:00 AM - 9:00 PM
    Tuesday:
    6:00 AM - 9:00 PM
    Wednesday:
    6:00 AM - 9:00 PM
    Thursday:
    6:00 AM - 9:00 PM
    Friday:
    6:00 AM - 9:00 PM
    Saturday:
    6:00 AM - 9:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Hardware & Home Improvement Stores

    FAQ

    Lowe's Companies - Surprise is currently rated 2 overall out of 5.

    Sunday: 7:00 AM - 8:00 PM

    Monday: 6:00 AM - 9:00 PM

    Tuesday: 6:00 AM - 9:00 PM

    Wednesday: 6:00 AM - 9:00 PM

    Thursday: 6:00 AM - 9:00 PM

    Friday: 6:00 AM - 9:00 PM

    Saturday: 6:00 AM - 9:00 PM

    No, Lowe's Companies - Surprise does not offer free project estimates.
    No, Lowe's Companies - Surprise does not offer eco-friendly accreditations.
    No, Lowe's Companies - Surprise does not offer a senior discount.
    No, Lowe's Companies - Surprise does not offer emergency services.
    No, Lowe's Companies - Surprise does not offer warranties.
    Lowe's Companies - Surprise offers the following services: Installation service.

    Contact information

    13363 W Grand Ave, Surprise, AZ 85374

    www.lowes.com

    Service hours

    Sunday:
    7:00 AM - 8:00 PM
    Monday:
    6:00 AM - 9:00 PM
    Tuesday:
    6:00 AM - 9:00 PM
    Wednesday:
    6:00 AM - 9:00 PM
    Thursday:
    6:00 AM - 9:00 PM
    Friday:
    6:00 AM - 9:00 PM
    Saturday:
    6:00 AM - 9:00 PM