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A2Z Electronic Wizards
Electrical for Home Addition or Remodel Installation, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
A2Z Electronic Wizards is one of the most experienced audio/video companies in the valley. Owned by Keith Brown, who has over 30 years experience and has been in business for over 17 years. He credits his start from being a radio/phone technician in the Marine Corp as a young man. He quickly learned that electronics can be difficult to install and operate for most people. He focuses on keeping it simple and using hand selected equipment to achieve this. Like a one of a button on a remote control that would control even the most complicated systems. Over the years he has gotten to see what equipment does well and what equipment is just plain junk. He then gets to pass that knowledge on to you. They do residential and commercial electronics. In fact they are currently in the middle of a state wide contract to update TV’s and sound systems for one the largest banks in the United States. For Keith there’s no job to small or big and he has proved this. They have experience with most makes and models of TVs, sound systems, satellite, computers, security & camera systems, remote controls, intercoms, and phone systems. So whether you have a system that needs looked at or help with a design or installation Keith and his company would love to have your business. As he treats his customers with the respect that they deserve unlike the big box stores and corporations that treat people like numbers. So if you get a chance give the Wizards a call and try their services and see how good they really are.
Business highlights
Veteran owned and operated
20 years of experience
Services we offer
ANTENNAS, CAMERA SYSTEMS, HOME THEATER, INTERCOMS, NETWORKING: TO GET VIDEO ON DEMAND AND NETFLIX, PHONE SYSTEMS, SATELLITE :INCLUDING SHAW DIRECT & DIRECT TV, SECURITY SYSTEMS, SOUND SYSTEMS, TV REPAIR AND MUCH MUCH MORE!!!!, UNIVERSAL REMOTE CONTROLS, WE ARE HERE TO HELP WITH ALL OF YOUR ELECTRONICS NEEDS: TV'S
Accepted Payment Methods
- CreditCard
Reviews
4.538 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 0% | ||
| 0% | ||
| 5% | ||
| 8% |
Showing 1-25 of 38 reviews
John V.
May 2022
It took 2-3 times the amount of time it should have taken. Tech could not find his tools and worked extremely slow. They give you the perception of a flat rate fee plus wire, but your also paying for how slow they are. I gave them a choice of using my antenna or theirs. Mine indoor/outdoor antenna was new, next to my TV and was working 90% well, so he chose to use mine. After being hit with $483 bill total, to relocate my antenna to the attic (25ft of wire with my Antenna), the reception was actually worse later that day. I called them back to use their antenna and I hit for another $261, just to swap out my antenna for theirs. By the way, I took a photo of their antenna and the same antenna from the same manufacture can be purchased for well under $40 dollars from Amazon. The total bill was $743, in which $120 was returned to my after I expressed my dissatisfaction.
Response from A2Z Electronic Wizards
"We are sorry that you are dissatisfied with the work that was done. We have done everything we could to make you satisfied on this issue. I offered to come out free of charge to correct any reception issues, we offered using your antenna at first to save you the cost of purchasing a 2nd antenna, but the one you had already purchased was not performing to your expectation so we offered to install ours. We had to do 2 separate antenna installs (on top of running additional wiring and relocating your internet modem), and we can not be responsible for the first antenna you purchased that did not perform to your standards. our pricing was listed on our website as well as all of our magazine ads, and is comparable to our competitors throughout the valley (not to mention, we are one of the few in this field that are licensed, bonded, and insured!). after discussing the issues with you, and offering solutions of coming back out for free to fix any issues you had, cleaning up the wiring, and a partial refund for the work we did (as well as giving you the antenna at OUR cost). When asked how you would like to reconcile the issue, you stated you would accept a $200 refund. I was not authorized to refund that amount and had mentioned that you would need to speak to Keith directly to receive that amount, in which you declined, and then said you would take the $120 refund i was authorized to offer. As a small family business, we offered everything we could to make you happy, especially after being falsely accused & threatened by you multiple times during our conversation while we remained polite and professional. Once again, I am sorry that you are unsatisfied with the job and we will always strive to improve. But I believe the review you have left us is quite misleading and unfair. We wish you the best, and hopefully we can come to a middle ground and prove to you that we are the great company we always strive to be. -Corey Brown Electronic wizards"
Ebru P.
Dec 2018
Spoke with Keith on the phone about hooking up an antenna to all my TVs as well as a Digital recorder. Keith was awesome recommending the make and model recorder to get, etc. set appointment to have tech come out to house for install. Keith quoted about $350-450 for install. Tech shows up to the house and start discussing the install. He starts adding fees $299 for antenna install, $100 to run cable, $15 per tv to program and $175 to program recorder. Install went from $350-450 up to $649. When I said we were not going to proceed the tech mentions we charge $49 for the bid and it can be applied if you proceed. The tech starts cleaning up and come back with on we need $99 for the bid because we thought it was an install. To make thing worse not only did he double the price they never gave a written quote for the install. This is total BS the way this company does business. They advertised price on website $49 for in home consultation and even mention military discount. Apparently my military discount is double the price. I will report to better business as well as ROC. I am very disappointed as Electronic Wizards came highly recommended by a coworker and two of us were planning on using service but business ethics are lacking. BEWARE.
Response from A2Z Electronic Wizards
"We apologize for the experience you had with our company (as well as the very late response to this). We have always charged a $49 fee for our estimates as it helps cover our technicians fuel and our office time for processing. Typically, it would be $99 if it was outside of our normal service area. As i am not aware to all the details of what went on at the site between you and the technician, there was an obvious miscommunication on both ends (primarily ours). Typically in a case like this we would recommend having you call Keith back to discuss the issue and we try to resolve the issue with you right then. Usually in a case like this, most, if not all your money would have been refunded for the estimate. We hope to earn your trust and business back in the future, and we apologize once again for how the interaction went. -Corey Brown Electronic Wizards"
Mark M.
Oct 2018
Excellent. Would hire again. Good people
Thomas M.
Jul 2018
It went well. These guys are very good. They put a HDTV antenna in the attic (we get about 80 channels) and set up our smart TVs so we can use apps for our tv entertainment (Netflix, Hulu, Sling etc.). Saves us a ton of money!!! Also had the do our surround sound install. It was pre wired by the original owner, so it was a matter of getting speakers and components in the right spots. We also asked for speakers on our back patio, which were not pre wired. They ran into a firewall which stalled installation for a bit. However, they figured out how make it work. I was very happy with the outcome.
KIM J.
Jan 2018
ABSOLUTELY AMAZING!! We have invested a lot of money in a home audio system and particularly with the vendor prior to Electronic Wizards. Our experience with Electronic Wizards was day to night in comparison of service, knowledge and price. Don't waste your time or your money searching elsewhere or using any other service. Trust me, I know!! These guys are remarkable and I will use them again for our home business computer network and installation of a home security system. VERY HAPPY!
Mark M.
Aug 2017
They did a whole bunch of work for me. It was a home theater setup. They were very customer focused.
Steve M.
Jul 2017
Terrible. They didn't come with needed equipment. They brought a used direct tv dish and components and could't get a signal-left and returned with a different LBN then again with a different SWIM adaptor-turned out to be pointing dish in wrong directions. Instead of 3-4 hours took three trips over 3 days with me going to best buy and amazon to pick up and order parts they should have brought. Wires were not run as I believe they represented. Still doesn't work properly but I will have someone else finish the job. I probably should have gotten a written estimate. See photos to draw your own conclusion! I THINK $1882.44 WAS RIDICULOUS DO YOURSELF A FAVOR-CALL THE GEEK SQUAD
Amy H.
Jul 2017
Don't waste your money. The owner told us it would be 350 (50 of that for the technician to travel, but who lived in the same town as us). When he was finished, he told said it would be 400 dollars. They were even going to try to charge us 30 dollars for a cable splitter which you can by for 3 dollars. We're beyond ******, the owner didn't budge about charging us the original price. Their website prices also don't match their actual prices. Very misleading. You can't say you charge a flat rate of 300 (which is already a lot of money) and then start adding up... saying it's 100 more after doing the job is misleading. It would be nice of if the actual listed cost was the real cost on a given invoice!
Response from A2Z Electronic Wizards
"We have responded to the customer, there was extra work done on this job above and beyond what is covered in our special. Our website clearly states that wiring and additional labor is not included! even with that we did offer and "refund " this customer the $50 charge for mounting the antenna on a concrete block wall and buring coax to the house and included materials. And for the $30 splitter, that was to cover using our special tool to tone and identify three outlets that the customer wanted hooked up, and insure the TVs were connected and programming of TVs. After we did the work the customer decided they didn't want to pay the $30 for this, so we disconnected the splitter and removed that charge, even though we did the work. Any way we are one of the few companies out there that take pride in our work and don't think customers are just a number! I have spoken with this customer and believe they are happy know and they said they would correct this review! Thanks Keith Brown"
Mark M.
Jul 2017
Keith and his son were GREAT. I got multiple bids for a new 4K 65" Sony TV and wanted to put in a 5.1 Surround Sound system in the family room for a new home we purchased that was pre-wired for it. A2Z bid was very competitive with the other 3 bids I got but I chose them as their responsiveness and ability to listen to my wants/need was outstanding. Kieth recommend an Onkyo Receiver and Klipsch in-ceiling speakers. His son installed the system and provide the TV I wanted (cheaper than Best Buy or Amazon price) and even programed my Harmony Remotes. They both took the time to answer questions and did not leave until the job was done and I was satisfied. His son came out a few days later at my request for more questions and was very helpful. If you are looking for a reasonably priced company that is focused on the customer look no further for your electronic needs. I highly recommend them.
Sean S.
Apr 2017
PLEASE READ THIS ENTIRE REVIEW BEFORE HIRING THIS COMPANY! SAVE YOURSELF TIME AND FRUSTRATION BE WELL-INFORMED BEFORE MAKING THE CHOICE TO HIRE THIS COMPANY! After reading the reviews for this and other companies that offered the same service, I was encouraged by this company's numerous A-ratings. I called and spoke with Keith, who was very pleasant and professional during our first telephone interaction. The first thing I told him about the job I needed done was that I needed someone who could "think out of the box" to get this job done. I told him that the room that the tv was to be mounted on the wall in was our den, which is an addition to our house and the wall surface was drywall over brick. He did not seem to be fazed at all, telling me that the labor would be $199. He asked me if I had a mount already or if I needed one. I told him that I had been looking at them, but if he could recommend one, I would be appreciative. He said that he had the perfect mount for job. I trusted his judgment, and had him add it to the price of the job. I have to say, before I continue, that his choice in mount seems like it was a decent choice, as he only charged me $189 for a mount that I researched and would have cost me at least $249 elsewhere. Upon his technician's arrival, I showed him the wall that the tv was to be mounted on. He proceeded to pull out his stud finder to try and locate the stud behind the drywall. I told him that there is none, as it is drywall-over-brick and I told his boss that same thing. He said that this had not been communicated to him, and that this would require "special equipment" to handle the job. I trusted that he had that equipment with him and left the room to shower and get ready for work. In the time it took for me to shower and dress, the technician was calling me into the room to show me that the mount was up and how sturdy it is. He proceeded to mount the tv as I left the house, my wife in charge of overseeing the rest of the job. Approximately 15-20 minutes later, I began receiving text messages from my wife telling me that the bill was absurd and that it was close to $500 for the job. She then sent me a photo of the bill (the last one in the group of pics I posted), and not only did it include a $55 trip charge (HUH???) but it also included a cost for the almost 30 minutes of labor which amounted to $225. The "extra" charge, the tech told my wife, was for the "additional" labor involved in mounting the tv to a brick wall. When my wife went out to inspect the job, she noticed that neither our cable box nor the dvd player were connected to the tv. The guy told my wife that, if she wanted him to do that, it would be even more "additional" labor, which would be charged over and above the already-conflated labor charge that he was planning to charge us. The only thing the guy did was plug the tv into the wall. When I came home, I inspected the job that was done. Not only was the mess he made was not cleaned up (photo #1), or the sound bar that I asked him to see about installing was left out of the box on my coffee table (photo #3), but he didn't even take the box that the tv mount came in with him. This job was totally unsatisfactory. I called Keith to voice my disappointment about the price of the job, the surprise about the additional charges, and the mess left by his tech. He was a bit curt, but told me that the $55 trip fee was a "standard" charge. I told him that I had priced the same service at Best Buy and their Geek Squad would have only charged me $150 for the job with NO "trip charge", to which he responded that he does much better work than Best Buy does, but I'm still hard-pressed to see $75 better work. He also told me that no one advised him that the tv would be mounted on a brick wall, thus incurring the additional labor charge. I indicated that he WAS informed by me about the brick wall, as it was the first thing I told him when I explained the job needed. He offered me a refund of the totally unnecessary "trip charge" and the $25 extra "labor" charge. I have to say that I'm not all that fond of the finished job, as you can clearly see the mount behind the tv (photo #4). In all, it was a completely unsatisfactory outcome to an overpriced job. If you are considering hiring this company to do any work for you, consider yourself forewarned.
Response from A2Z Electronic Wizards
"( added on 7/20/17)( Just so everyone knows, we did refund this customer 100% of all labor on this job because I thought that was the right thing to do. And I was hoping the customer would report this to everyone but they failed to do it,!!!!!!! ). I'm sorry you weren't happy with our service, but let's clear up some facts. You have stucco on a old outside block wall not drywall and I was not informed of that ahead of time. When the tech got there he discovered this and he said he told you that this requires more time and extra hardware and he was only charging an extra $25 ( no extra major charge! ) we do charge a $55 trip charge to cover our travel fees. If that was not communicated then my apologies. But I did refund you booth of these charges because we like to try to take care of our customers! Now after you wife was told of the extra charges she told our tech not to hook up the cable box or Dvd, that you would do it. And the sound bar you bought somewhere else did not have the proper brackets needed. I find it insulting that you write this review after I sent you a refund check to try to make you happy. But once again we still apologize the job was not done to your satisfaction!"
Tina B.
Mar 2017
The tech was very knowledgeable and installed the explained all of the equipment and how to use it to me so that I knew what to do. I am very happy with the work that they did and would defiantly have them come back again to do work for me.
Jason A.
Jan 2017
At first I thought the price was a bit steep for the number of English speaking channels we ultimately got, but when I addressed that with Keith he immediately said it is crucial that his clients are satisfied and happy. He agreed to lower the ultimate price paid for the job and I am ecstatic at the attention Keith paid to me. The technician Carlos was friendly and professional and explained how the satellite works exactly. I will definitely be hiring again in the future. A++ company.
Response from A2Z Electronic Wizards
"Thanks for the kind comment. Hope all is well, feel free to call if you need anything. Thanks Keith 602-751-4500"
Pamela B.
Oct 2016
I was very impressed with the knowledge and professionalism of Keith and his son Corey. I was replacing a 13 year old tube TV and Corey came to my house to give me advice on what size LED TV would fit best in my wall unit and provide the best viewing experience in my living room. I purchased a from them, along with a Universal remote. Corey spent a total of 4 hours at my home with the consultation and set up. He made sure all my devices were working correctly and even moved the old TV to the curb for trash pick up. It was a pleasure doing business with this company.
Response from A2Z Electronic Wizards
"Thank You [member name removed], If you need any further assistance please give us a call. We also love referrals. Keith"
Tina B.
Sep 2016
I called and talked to Keith the owner and he was very knowledgeable in all aspects of home entertainment systems and very friendly, He went over the options of what I could do with my home theatre and what would be the best way to go. We then set up a time for one of his technicians to come out and install everything. The technician was also very knowledgeable and friendly. He installed everything and even hid all of the wires in the wall for me. He also showed me how to use the universal remote and said if I have any questions or need further assistance that I can call the office and they would gladly help me. I would highly recommend Electronic Wizards to anyone looking for a good friendly company.
Response from A2Z Electronic Wizards
"Thank You [Member Name Removed], If you need any further assistance please give us a call. We also love referrals. Keith"
Anna P.
Sep 2016
Everything went well. I got knowledgeable equipment information and advice as well as complete, professional installation. Everyone involved was personable and efficient.
Response from A2Z Electronic Wizards
"Thank You [Member Name Removed], If you need any further assistance please give us a call. We also love referrals. Keith"
Dakota H.
Sep 2016
I called and they delivered with outstanding skill. My computer hadn't been running for nearly a year and they had it fixed in less then an hour. They did a great job and were more then affordable.
Response from A2Z Electronic Wizards
"Thank You [Member Name Removed], If you need any further assistance please give us a call. We also love referrals. Keith"
Dennis H.
Jul 2016
We called Electronic Wizards and two young men came to our house that afternoon. They got us up and running within a few moments. The two young men were professional and very polite. My only issue I have is with their $90 trip charge. Once in your home, another clock starts, (I think it is a reasonable $45/hour.) Prior to the techs coming to my home, I asked the person who took my call, if there was any "labor" charge associated with the "trip charge." He told me that if the techs can fix an issue in 5-10 minutes, we would only pay the $90 "trip charge. The techs had me up and running in a few moments. They told me that the charge was going to include labor. I told them about the call I had earlier, they verified it and returned with a $90 invoice. I was about to give them my credit card (as it gives me some protection). I learned that they will take cash or checks or we would pay an additional charge for the use of credit cards. Although for the technical job this company did was great, their pricing structure (especially the "trip charge") seems a bit high.
James T.
Mar 2016
unknown
Amy K.
Jan 2016
The man who did the installations was polite, clean, and professional. Since I contacted the business through Angie's list, I should have been eligible for a 5% discount, but I forgot to ask! Given the complications the poor guy ran into with the wiring, I am not complaining!
Response from A2Z Electronic Wizards
"Thank You [Member Name Removed], If you need any further assistance please give us a call. We also love referrals. Please let us know next time that you need the discount for Angies List. Keith"
Rand R.
Dec 2015
unknown
Response from A2Z Electronic Wizards
"Thank you! Let us know if there is anything else we can do for you!"
John A.
Dec 2015
Keith is particularly outstanding in getting work done. He was on time, courteous, polite, and most professional. He gets a triple A rating from me. I recommend him highly to anyone who ever has a need for his services. He is dependable and reliable. Anytime I call he responds via telephone call. He made more than one trip back just to make sure that everything was okay on the professional results of the services he provided. Anybody who wants to use him can count on him.
Response from A2Z Electronic Wizards
"Thanks for the review! Let us know if there is anything else we can do for you."
Victor C.
Oct 2015
unknown
Response from A2Z Electronic Wizards
"Thank you, we appreciate your business and if you need anything else please give us a call."
Kevin D.
Jul 2015
Corey arrived earlier than scheduled, which is always a plus. He replaced our old AV Receiver, CD player and DVD player with a
new AV Receiver, Bluray and programmed a Harmony remote. We had purchased the equipment ourselves and talked to
Keith Brown about the installation process. Corey showed us how to work all of the equipment. We are very happy everything
went well. Would not hesitate to use them again.
Response from A2Z Electronic Wizards
"Thank you, we appreciate your business and if you need anything else please give us a call."
JoAnne S.
Mar 2015
unknown
Response from A2Z Electronic Wizards
"Thank You [Member Name Removed], If you need any further assistance please give us a call"
Jeanne B.
Feb 2015
unknown
Response from A2Z Electronic Wizards
"Thank you for your business, we appreciate it. If you need any further assistance please give us a call"
Licensing
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FAQ
A2Z Electronic Wizards is currently rated 4.5 overall out of 5.
A2Z Electronic Wizards accepts the following forms of payment: CreditCard
No, A2Z Electronic Wizards does not offer free project estimates.
No, A2Z Electronic Wizards does not offer eco-friendly accreditations.
No, A2Z Electronic Wizards does not offer a senior discount.
No, A2Z Electronic Wizards does not offer emergency services.
No, A2Z Electronic Wizards does not offer warranties.