FLOORS 'N MORE

Just finished upon our 3000 sf LVP installation and we couldn’t be happier! I have wanted wood for a LONG time but the cost and the added need for subfloors in the huge family room and cost of that was just too much. We researched flooring companies for months and Floors n More came out on top. In ratings, reviews, quality, employees, installation, , and cost. We received the BEST customer service ever, felt like they treated us as family. Went above and beyond to work with us and our budget and my desire to really be as close to wood look as I could get. We felt heard and valued as a customer. Al and AJ did amazing installation, AJ is a craftsman and the details mattered to them! So thankful for the customer care we received. We HIGHLY recommend them for your flooring needs!!!

Retiled 275sf of our house in Suncity Az When we returned for the winter we had a complete failure of one wax ring on reinstalled toilet and partial leakage from the other wax ring sewage water leaked out all over the bathroom floor and adjoining hallway Called a plumber after hours. Lucky to find one Both the wax rings were improperly installed Asked that my plumbing bill get covered Was told why didn’t I call them 1st ? How was I to know what was the problem ? Besides it was after hours we had sewage water all over and a unusable toilet till the next day ? Would not cover the whole cost Was told by the owner you do not take a Chevy to a Ford dealer to fix your car REALLY after hours problem I take my car anywhere I can get it fixed Do not us Matt and floors n more for anything

They were good and fair. Moreover, Matt, the owner has a lot of experience, they've been in business for a long time. They schedule appointments, you can go to the show room. They're on time, punctual, good worker. They have fair prices. They're competitive pricing, no pressure sales. They're very experienced. I would recommend them to others.

I really expected to give a top rated review for Floors N More. We found the showroom staff to be professional, helpful and friendly. Because of our travel plans we were operating on a tight calendar which they were able to accommodate, delivering the job on time. Moreover, we have no complaints as to how the tile and carpet look. However, when we were doing the post job walk through with a staff member we noticed extensive baseboard damage in one room (done by their subcontractor hired to remove a glued down wood floor) and some minor (touch up style) baseboard and wall damage done by the tile layers. We were left with the distinct impression that Floors N More would repair this damage upon our return (indeed, we were explicitly told that we would need to identify for them the precise wall color paint). Upon our return, however, I was informed by the owner that they would not repair the damage. He provided a referral to a tradesman who, in his opinion, did good baseboard work, but stated that Floors N More would not pay for that work. And so, what had been a positive experience went south rather quickly. At any rate, I cannot recommend doing business with a contractor who is unwilling to repair damage done by his workers or subcontractors.

We were happy with the work done and with the concern by management.

unknown

We were looking for tile for three bedrooms and part of the great room. Floors N More has a great selection of tile and an *outstanding* selection of wood plank tile - much more than we found in other stores, some of which are much larger. After searching every tile store in the west valley, we found exactly what we wanted at Floors N More..
The staff was very helpful and patient as we chose samples and made decisions about grout colors and they responded to all of our concerns and questions.
The installation crew was friendly and worked efficiently and were very careful in our home. They did a beautiful job cutting the border tile that sets off the new tile in the great room. After the completion of the job, we had a couple of concerns (which turned out to be nothing) and they came back promptly to review them with us. A few areas needed additional grout near the baseboards and they corrected that as well.
Perhaps the nicest touch was the thank you note that arrived shortly after the completion of the job thanking us for our business. It was appreciated and if we need tile in the future, we'll definitely go back.