One Hour Air Conditioning & Heating - Sierra Vista

This company was very professional, he was the onyl one that gave us option that we can save money. They have very good warranty back up and I was very please with them . They are more cheaper, quite a bit lower . They were exceptional!

Our furnace went out 20 days ago. We have a home warranty that has no "in network" providers, so we were authorized to call anyone we liked. Since I have used One Hour in the past for business, I naturally called them. Matt came out on a Monday (Feb 8). He was excellent. Determined that the blower needs replaced - so old, going to be hard to find a replacement. Recommended a new furnace. They were aware that we were working with a Home Warranty company. One Hour has made this VERY difficult to get handled. They do not respond to requests for emails or phone calls in a timely manner regarding the parts or the furnace so that we can get approval for a new furnace. We have almost had to call daily and sometimes multiple times a day to follow up on a simple request for an email. Our warranty company has called them for information and not been able to get the information they need to complete this repair/replacement. We are literally 5 minutes away from getting a new furnace approved and they cannot find the time, or as the local service manager just told my husband, "We don't talk to home warranty companies, so we're going above and beyond. The service tech is in the field and will call when he has the chance." (We're on day 4 of requesting that this five minute conversation happen so they can process approval for the new furnace). We have the money for the furnace, we just want to make sure we get reimbursed by the warranty company. If you have a home warranty, definitely call somebody else! The frustration of not getting what you need to follow up for a quick resolution to your heating/cooling problem is not worth it. We are going with another company. Why give our money to someone who can't spare 5 minutes of their time to make a follow-up phone call?

Trouble shot unit and replaced starter.

Excellent! Cheaper than competition, more responsive and excellent quality work!

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Ended up paying for several new parts and maintenance agreement.  AC smelled like something was burning one hour after tech left.  Returned to fix it and wanted more money for the part that burned up.  We argued the point and they fixed it at no cost. Few days later AC stopped working and tech responded and said we needed new compressor for $2,000 to $3000.  We said no and called another provider for a second opinion.  Second company said it wasn't the compressor and fixed the unit for under $500.00.  AC still running great.  I then called One Hour and they credited back my maintenance agreement money.

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They came on a Saturday and all of the work was done within two weeks.  They told us after the fact that the ducts were filthier than they thought they would be.   They had to borrow our shop vac and step-stool to clean the duct work.   They did an excellent job and we are very pleased with the work they did.  They took the old heater and swamp cooler with them.

Came to do a routine inspection and immediately tried to sell me services and equipment that I didn't need. They didn't do the job right and it was part of the home sale. Used scare tactics to poison the well with the new buyer and caused me a great deal of grief. I would say this is not an ethical service provider.

Couldn't figure out what was wrong with furnace. Replace fan switch for $400 bucks, still didn't work. Wanted me to buy a new unit. Contacted different company, they came out and fixed the real issue.

The initial crew arrived in response to a complaint that the furnace burners would light, stay on for a while providing some heat, and then go out almost randomly over the last month and more recently would shut down after only 5 to ten seconds. Due to the age of the system, the controls were failing. The technician noting the age of the furnace which was sitting right next to the water heater asked about the water heater's efficiency. Bottom line. I decided to have both units replaced. The newer units were ordered and arrived within the week. The crew came out, drained the water from the water heater, removed both units, replaced them and voila. Warm air and hot water. During installation of the furnace, the initial connections didn't work and were only fixed when a veteran technician recognized that the original circuit to the furnace was miswired. Installation was completed the same day. I'm very satisfied with their service and teamwork that turned a potentially bad situation good.

This was an excellent experience unlike many other home service events in SV i have experienced. From start to finish, no surprises, no extra costs. A proposal was written up on Fri to which my husband and i agreed, work started promptly on Mon AM. The team came out removed the old evap and carted it away, couldn't even tell there had been one there they were so neat. As one change out took place, they cleaned up thoroughly behind themselves.  At every step of the process one of the team explained what was happening professionally and succintly.
The whole process took about two days, and voila i had cold air. Got a follow up call and card from the company, which was something i had not experienced in SV before. This team was extremely professional and knew what they were doing, again unusual in this berg. That they explained everything to me as it happened was remarkable. Also, made sure i knew how to operate the system when i change over to heat.
I will definitely use this company again, they do water heaters as well and mine is ready to die. Words cannot express how happy i am with this company and its team. BTW, the team is PART of the company not like bid outs that Sears and Lowe's has. i think that ensures professionalism as well although these young men are professionals on their own.   The company is One Hour Air Conditioning and Heating at 1502 E. Fry, SV.

See above!

They were prompt and completed it quickly. The price was extremely reasonable.

The sales pitch was high pressure, with the salesman telling us that the informational meeting should take two hours.  This was the meeting where we thought he would simply measure the house for the estimate. We told him we had another appointment and cut it to 45 minutes.  When the estimate was ready he insisted on giving it to us in person with incentives for signing immediately.   Each time the price changed (the initial estimate was $6400 with a final bill in excess of $8200) the sales person insisted that we must meet in person for the estimate.  I nearly hung up on him before he finally agreed to give me a price over the phone.  Due to measurement and calculation errors the salesperson and technicians had to return to measure three times and still ordered the wrong registers.  Once the ductwork was roughed in and the unit was in place we made the mistake of paying the entire bill.  6 weeks later they actually completed the job.  During the intervening period we had to  keep our two and half year old child out of the sharp metal cuttings, old registers, new registers and other items they left piled in the living room and dining room.  When they finally completed the job they were nice enough to leave a pile of drywall debris and cigarette butts to remember them by. 

On a positive note they did do the paperwork for a credit from SSVEC and the actual unit and ductwork seem to be good quality.  The installers were pleasant and courteous. However, although the options here are limited, next time I would find someone else, perhaps hiring a company out of Tucson.

I am very pleased with this company and the professionalism displayed on each contact with them. They know what they are doing. The quality of the work is fantastic. I have them on speed dial but have not had an emergency with the new unit.