CLASSIC CANINE

wasn't going to post this review because I really thought that classic canine would do the right thing when I calmly called to speak with the manager about what the groomer on duty did to my dog, this turned out to be the furthest thing that happened. The whole business is Unethical! The groomer shaved my dog to the skin and had the audacity to not even bathe her. I had to bathe my own dog when I got home as she smelled so terrible, they sprayed her with something to cover up her smell so that I didn't notice until a few hours later. They also cut her 2 times. This picture of my baby that I sent to my mom a few hours later says a thousand words. When I called to explain the situation to the manager she hung up on me 3 times and she refuses to do anything to fix this - no refund - no offer to try to do anything to make it better - my baby now looks like a skinless cat - so embarrassing I can't take her anywhere now until it grows out and the worst thing is - SHE IS FREEZING!! All of these people at this shop are VERY RUDE! All I asked the groomer to do when I dropped my baby off was something cute, and this IS NOT CUTE NOR DOES IT EVEN LOOK ACCEPTABLE. This place should not be in business from the way that they treat the customers and the fur baby customers! I'm going to make sure everyone knows about this so that they can avoid this kind of situation. It's going to take 3 months for my dogs hair to grow to a normal length!

I have been a customer for over 5 years. Made an appointment two weeks ago. Dropped my dog off at 10 AM. Only one dog in the shop. 4 small dogs came in after me. I called at 3 PM...no one answered, leaving a message to call as it had been 5 hours. They called 20 minutes later telling me they were just putting him on the table for grooming. I picked him up immediately and will not go back. None of the dogs that came in after me were there. They did not apologize and said I should have been told when I dropped him off that this could happen...REALLY! I would not have kept the appointment if that was the case. So unprofessional!!!!!!!

They were very people and dog friendly. Although they were very busy, they took the time to make you feel comfortable leaving your dog in their care. They also listened to everything you had to say regarding the grooming and repeated back the information to make sure it was correct. When I picked up the dogs, they had made friends with the staff...a sure sign that it was a positive experience for them too.

very well

Excellent service. It's obvious they care for dogs. I highly recommend Classic Canine.

I'm in ShowLow for the summer and was concerned about finding the right groomer for my Shih Tzu. In the Valley I have someone come to my home so the process is fast and she looks great. I'm very pleased with my first visit to Classic Canine and have already set up my next appt. She was the first appt so I could pick her up sooner and the cut was perfect. The groomer Sherri was very sweet with my little dog and understood my concerns. I couldn't be happier and would definitely recommend Classic Canine.

Very caring people. You could tell they love dog's .