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Approved Pro
Approved Pro

Vortex Pools

Swimming Pool Cleaning and Maintenance Service, Concrete Pool Installation, Swimming Pool Heaters Installation and Replacement,

About us

Vortex Pools and Spas, is a locally owned and operated company, with a leadership duo of 15+ years of industry experience. We value honesty, integrity, and stand behind our work. We specialize in a variety of hot tub and swimming pool cleanings, maintenance, repairs, and much more. We have earned a solid reputation, and pride ourselves on the quality of our work, as well as our commitment to outstanding results. We look forward to building long term relationships with our clients, and guarantee your satisfaction! WE SELL HOT TUBS, plz contact us for an appointment.

Business highlights

7 years of experience

Services we offer

Hot Tub Sales and Service, Pool Remodeling, Spa service and sales, Swimming Pool - Clean and Maintain, Swimming Pool - Opening & Closing Service

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.314 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
7%
3
0%
2
0%
1
14%

Filter reviews by service

Showing 1-14 of 14 reviews
Connie A.
Aug 2023
5.0
Google Review
The pool looks wonderful. Wish I were in Sedona today, to enjoy the pool. Thanks for your service.
Response from Vortex Pools
"Thank you Connie! We appreciate the feedback."

Craig S.
Jun 2023
5.0
Swimming Pool Cleaning and Maintenance Service
Yes, I recommend this pro
In-ground pool replastered by Vortex.

Roger D.
Apr 2022
5.0
Yes, I recommend this pro
They were very professional and knew what to fix

Rudy E.
Nov 2020
5.0
Swimming Pool Heaters Repair or Service
Yes, I recommend this pro
I found them through the Internet and am very pleased with their knowledge and service.
Response from Vortex Pools
"Thank you for the feedback. Appreciated."

Ken B.
Nov 2020
5.0
Swimming Pool Cleaning and Maintenance Service
Yes, I recommend this pro
Extremely competent personnel. Very professional.
Response from Vortex Pools
"Thank you for your business, Ken."

Rob A.
Jul 2020
0.5
Swimming Pool Cleaning and Maintenance Service
The problem with most pool service companies is that they start out with good service, then send their new trainees, which are learning on the job. Brian (the owner) said that he would personally take care of my pool service. This lasted for about a month. Then, without notice, he sends a trainee. He did not t vacume or brush the pool. I complained and nothing changed. All I want is to get the service I was promised.
Response from Vortex Pools
"This customer is leaving out the most important detail of all - WE CANCELED HIS POOL SERVICE AND DECIDED NOT TO DO BUSINESS WITH HIM. In retaliation he decided to write a negative opinion about us. First of all, we do not have "Trainees," the technician he referenced has 7 years of experience. He was just upset because he wanted "the owner to clean his pool." Unfortunately, the owner cannot clean hundreds of pools. This is why we have management in place as well as software programs. Papa John's Owner is not making every pizza in the company and it is unreasonable to make such a request! Our management tools allow us to run our company without issue, regardless of the technician that is providing the cleaning service. This is why we answered all your phone calls, emails and request promptly - including returning to your home several times regardless of how baseless the issues were. The truth is RA burned through every local pool company in town. He finally found a good one, Vortex Pools & Spas, but we decided to TERMINATE HIS SERVICE AND NOT DO BUSINESS WITH HIM, which is our right. We are a very hard-working family here and take pride in our work, we do not appreciate the lies spread by someone with no morals, who hides behind a keyboard and attempts to ruin our reputation because we decided to CANCEL HIS SERVICE. In 15 years of servicing both residential and commercial accounts I have never dealt with a more unrealistic customer. Our company has had accounts with Major League Baseball teams that did not treat our staff the way this customer did. AGAIN, THIS IS WHY WE CANCELED HIS SERVICE AND CHOSE NOT TO DO BUSINESS WITH HIM. We would like to rate this customer RA at 0 stars. If there are any pool company?s RA has not burned yet - DO NOT DO BUSINESS WITH THIS GUY. He will approve repair work and then complain about the price until you lower your price just to make him happy. You will waste more time trying to meet his demands only to find out his hobby is to harass his service providers. Then if you decide to cancel his service, due to his unrealistic expectations, he will go online and write lies about your company. THIS IS WHY WE CANCELED YOUR SERVICE AND CHOSE NOT TO DO BUSINESS WITH YOU SIR."

David J.
Jun 2020
1.0
Swimming Pool Cleaning and Maintenance Service
They installed a new pressure device on my pump line and it does not work and i am stuck as the phone is not answered on Saturday and I am going on vacation ! Bad problem. And after a two complaints they finally got the yellow out of my pool. Dave J
Response from Vortex Pools
"I?m sorry you had a bad experience over the weekend.You are correct, we are closed on Saturday & Sunday, but we made sure come back to your home first thing Monday morning to fix your issue. Hopefully in the future we will be able to maintain staffing 7 days a week. We appreciate your continued support and will see Tuesday for your normal weekly service! Please reconsider the harsh review we received. These reviews are permanent, and really cause havoc on our family businesses?s reputation. The reviews are permanent unless updated by the customer, we would appreciate an update to your review to reflect our prompt follow up on your issue."

Larry C.
Mar 2020
5.0
In Ground Swimming Pool or Accessories Repair or Service
Yes, I recommend this pro
Very knowledgeable, knew how to repair and am very pleased with job quality.

Teresa S.
Nov 2019
5.0
Swimming Pool Cleaning and Maintenance Service
Yes, I recommend this pro
They came to my rescue after I was left with no care taker. They are friendly and accommodating. Thank you!!!

Lee S.
Aug 2019
5.0
Swimming Pool Cleaning and Maintenance Service
Yes, I recommend this pro
These guys are amazing.They always show up on time, they always send a report of action taken along with a photo. They respond quickly when you have an issue or need help. Above all, they keep their prices fair.

Joy M.
Aug 2019
4.0
Swimming Pool Cleaning and Maintenance Service
Yes, I recommend this pro

J.r.&Linda C.
Oct 2018
5.0
Swimming Pool Cleaning and Maintenance Service
Yes, I recommend this pro
The owner/pool maintenance tech is knowledgeable, professional and just a "good guy"!

Michel S.
Sep 2018
5.0
Swimming Pool Cleaning and Maintenance Service
Yes, I recommend this pro
Brian is a very personable guy. He seems very knowledgeable about all aspects of the pool. I’m so glad that I found him through HomeAdvisor and am looking forward to working with him for years to come. Thanks, Michel

Michael G.
Sep 2018
5.0
Swimming Pool Cleaning and Maintenance Service
Yes, I recommend this pro
Brian always gets back with me in a timely. His company does what they say they're going to do when they say they're going to.

Licensing

Licensed*

Trade License Number

340598

Trade License Locale

AZ

Trade License Expiration

09/30/2026

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Vortex Pools is currently rated 4.3 overall out of 5.

Monday: 8:00 AM - 4:00 PM Tuesday: 8:00 AM - 4:00 PM Wednesday: 8:00 AM - 4:00 PM Thursday: 8:00 AM - 4:00 PM Friday: 8:00 AM - 4:00 PM Saturday: Closed Sunday: Closed

Vortex Pools accepts the following forms of payment: CreditCard

Yes, Vortex Pools offers free project estimates.

No, Vortex Pools does not offer eco-friendly accreditations.

No, Vortex Pools does not offer a senior discount.

No, Vortex Pools does not offer emergency services.

No, Vortex Pools does not offer warranties.