The Clock Doctor

Watch Repair, Clock Repair, Antiques

About us

The Clock Doctor&Music Box Co. has been in business since 1960. It is Father,Son,Grandson. We have 5 clocksmiths with combined experience of 126 yrs. We have 3 watchsmiths,all rolex etc certified. We repair ALL clocks,watches&music boxes. We have the largest selection For Sale of clocks,watches&music boxes in Arizona

Business highlights

65 years of trusted experience
Emergency Services Offered

Services we offer

Repair clocks, music boxes, & pocket watches.

Services we don't offer

Ask for Details

Amenities

Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
MasterCard
Visa

Reviews

4.744 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
2%
3
0%
2
2%
1
5%


Rating CategoryRating out of 5
quality
4.7
value
4.6
professionalism
4.7
responsiveness
4.8
punctuality
4.7
Showing 1-25 of 44 reviews

Heather W.
10/2017
5.0
watch repair
  + -1 more
All went well. Just cleaned and oiled grandfather clock
Description of Work: oil a grandfather clock

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Bruce L.
08/2017
5.0
clock repair
  + -1 more
They actually came out to the house and fixed the grandfather clock and took the cuckoo clock with them. They were very professional. They did an excellent job. They explained everything that they were doing. I was very interested in how they did everything. They reset the phase of the moon and what we had on the grandfather clock. It was just a very experience altogether.
Description of Work: Repaired a grandfather clock and a small cuckoo clock.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

WAYNE R.
02/2017
2.0
clock repair, watch repair
  + 0 more
Not well at all. They kept my clock all summer and i had it in and out of there a half dozen times. when i finally did get it back i had to take to another clock repair service to resolve the additional issues they caused. It looks like there is no team work or cooperation. the one guy who serviced my clock obviously never determined the correct diagnosis and the rest of the staff just watched him fail.
Description of Work: Took in my old mantel clock since it was striking on half hour rather than the hour.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$65

Response from The Clock Doctor
WOW you are the only one to write a negative review. If you would tell me who you took it to I will call them to see what was done wrong. At I price of $65.00 not much was done with it. l will refund the $65.00 if we failed to fix it BUT at that price it was maybe a reoil only and it probably needed more which you didn't want to do.

Kathleen F.
05/2015
5.0
watch repair
  + -1 more
He came out and explain every detail of the clock provide us instructions on how to set and maintain the clock. We had questions a week later and we called him and he returned our call the same day and helped us.
Description of Work: He performed maintenance clean the clock and fix the timing mechanism

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Holly K.
09/2014
5.0
clock repair, antiques
  + 0 more
They were excellent. The guys down there are just really really nice. They were courteous. I highly recommend them on all things except for time. They took a few weeks to get it done.
Description of Work: I had an antique clock that had smoke damamge from a fire. I dropped it off in the middle of August and picked up my clock on the 13th of September.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$285

Michael M.
01/2014
5.0
watch repair
  + -1 more
Turned out it was a 35-year old counterfeit and just needed a new battery. Oh, well.....
Description of Work: Had a watch checked out to confirm if it was really a Ladies Rolex.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5

William B.
12/2013
1.0
clock repair
  + -1 more
They had it running, but when I got home and set up, it wouldn't start. When I took it back to them, the same thing happened again. After I took it to a different shop, I found out the pendulum was not hung right and the clock had been over wound.
Description of Work: I took a Seth Thomas clock to get repaired and up and running

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$200

Response from The Clock Doctor
We are sorry for your trouble with the clock. If the pendulum was put on wrong, that would have been done at your house, because you should not travel with it on. Also if a other shop said you over wound it, that is a lie. You can not over wind a clock, it is designed to work on a full wind. If we can make this right let us know. Thank you.

Josh L.
10/2013
5.0
watch repair
  + -1 more
Excellent service! I had all three watch batteries replaced and went looking for a suprise gift for my girlfriend. A younger gentleman there recommended one and it ended up being exactly what I was looking for!
Description of Work: Replaced three batteries.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$430

Holly K.
08/2013
4.0
clock repair, watch repair
  + 0 more
The experience was very brief. Not much to say.
Description of Work: Nothing, except that the clock wasn't really worth the cost of repair.

Rating CategoryRating out of 5
value
3.0
professionalism
3.0
responsiveness
4.0


John & Helga H.
08/2013
5.0
clock repair, watch repair
  + 0 more
He's good. I would recommend and use him again.
Description of Work: He came out and fixed a Grandfather clock.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Carol S.
03/2013
5.0
watch repair
  + -1 more
Clock Doctors are very knowledgeable and I have used them in the past to service my grandfather clock, which is over 20 years old and my cuckoo clock. They were on time, professional and the service was excellent. The service I received exceeded my expectations and I would highly recommend them to anyone in need of clock repair. I had a small problem about a week later and the gentlemen helped me over the phone to solve the problem.
Description of Work: I had my grandfather clocked cleaned, oiled and adjusted.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Dawn Z.
03/2013
5.0
watch repair
  + -1 more
Our clock stopped working a few months ago. I really like the clock and didn't want to replace it. I bought a kit at a craft store and tried to fix the clock myself, but instead just bent the hands on the clock and couldn't get it to work. I'm so glad The Clock Doctor could fix it, and it only took about 20 minutes - they fixed it while I waited. I was very happy with the work.
Description of Work: Put new hands and another piece on a clock and got it working again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$16

Marina S.
12/2012
5.0
clock repair
  + -1 more
Wonderful experience with this company, there are not a lot of companys to choose from for this is a dying trade.
Description of Work: My grandfather clock was repaired. Price was quoted when I made the appointment, so i had no surprises. Great service, punctual, very pleased with this company.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Joyce M.
12/2012
5.0
watch repair
  + -1 more
Excellent- will shop here and will use them again
Description of Work: Had 3 watches that needed batteries replaced. One needed to have work done due to a bend in the sweep hand and needed cleaning. The batteries tool only 30 minutes to replace and the extra repairs on one took just over a week. The work was excellent, everyone was friendly and the work was done on time.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Eric M.
09/2012
5.0
watch repair
  + -1 more
in modern times, i did not expect a 3 generation watch repair family.
Description of Work: replaced battery and band for 1972 bulova accutron watch. noone in arizona can repair them, but they were familiar with the watch and the nuances around the watch. He was able to replace the battery and works like a charm.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

Susan K.
08/2012
5.0
clock repair
  + -1 more
They were very friendly and helpful. I don't know about the pricing or quality yet.
Description of Work: I am using The Clock Doctor for clock repair. I haven't picked up the clock yet.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

TOD Y.
12/2010
5.0
watch repair
  + -1 more
Very happy overall, I would recommend them to anyone.
Description of Work: For the second time, the staff has performed minor watch repair at no charge. Very accommodating and polite folks. Highly recommended!

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

CHUCK S.
07/2006
5.0
clock repair
  + -1 more
Was very pleased with the work. The wood looked great and clock runs just like new. Got clock back before promised. Very professional and explained everything they did.
Description of Work: Thorough cleaning and repair of a mantle clock.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$265

Kenneth W.
01/2006
5.0
clock repair
  + -1 more
Very good job. Friendly and workmen like.
Description of Work: Replaced a clock movement.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

JIM C.
09/2005
5.0
clock repair
  + -1 more
UPON DROP-OFF, THEY WERE VERY FRIENDLY, & GAVE ME A FIRM ESTIMATE & A FIRM DATE FOR PICK-UP. THEY CALLED ME PRIOR TO THE PICK-UP DATE & TOLD ME THAT THE REPAIR WAS DONE. IT WAS REPAIRED EARLIER THAN THE ESTIMATE, THE ESTIMATE WAS THE EXACT AMOUNT CHARGED & THE WORK WAS DONE WITHOUT DAMAGE TO THE ARTWORK. VERY GOOD EXPERIENCE.
Description of Work: I HAD A PIECE OF ARTWORK THAT CENTERED AROUND A WORKING CLOCK. THE HAND OF THE CLOCK HAD BROKEN.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$36

Response from The Clock Doctor
The clock was missing tubes, 9 tubes that played 3 different chimes.We had to scour the country trying to find replacements which were the only ones we could find. We purchased the tubes and replaced them on the customers clock. They sounded fine to us. We were only making 20% profit. We tried to please him but some people you just can't try as hard as you can. We gave him his money back and lost $600.00 as we still have the tubes.

RAY H.
11/2004
1.0
clock repair
  + -1 more
THEY HAD TO REPLACE THE CHIMES ON A GRANDFATHER CLOCK WHICH WERE LOST IN TRANSIT. THEY PUT ON CHIMES FROM A DIFFERENT CLOCK, WHICH WERE NOT THE SAME AS THOSE LOST AND CHARGED A RIDICULOUSLY HIGH PRICE. EVENTUALLY, IT LED TO A LEGAL DECISION IN MY FAVOR AS THEY ACTED VERY DISHONESTLY AND MADE NO EFFORT TOWARDS RESTITUTION.
Description of Work: THEY WERE ASKED TO REPLACE MISSING CHIMES.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0

$750

DAVE W.
11/2004
5.0
clock repair
  + -1 more
REPAIR COMPLETED ON TIME. DONE RIGHT THE FIRST TIME. GREAT WARRANTY.
Description of Work: REPAIRED OLD REGULATOR CLOCK.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

09/2004
5.0
clock repair
  + -1 more
THE SALESMAN THAT WE WORKED WITH, WAS VERY POLITE AND HELPFUL. HE CAME OUT TO OUR HOUSE AND REPAIRED THE CLOCK AND CLEANED IT. I HAVEN'T GOTTEN A CLOCK REPAIRED BEFORE, BUT I FELT THE PRICE WAS FAIR. HE PAID CLOSE ATTENTION TO DETAIL AND GAVE US INFORMATION THAT WAS HELPFUL FOR US TO MAINTAIN IT IN GREAT WORKING ORDER.
Description of Work: REPAIRED A GRANDFATHER CLOCK THAT WAS HANDED DOWN TO OUR FAMILY.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

08/2004
5.0
watch repair
  + -1 more
VERY GOOD WATCH AND CLOCK REPAIR SHOP. FRIENDLY, KNOWLEDGEABLE STAFF. THE WATCH WAS FIXED WHEN PROMISED AND HAS WORKED GREAT SINCE. I HAVE ALSO USED THEM FOR BATTERY REPLACEMENT & WATCH BANDS.
Description of Work: REPAIRED A SEIKO MENS WATCH.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0

Yes, I recommend this pro
$50

TAMARA S.
07/2004
5.0
clock repair
  + -1 more
CHEERFUL, QUALITY WORK, PRECISE DETAIL AND CARE GIVEN TO JOB.
Description of Work: CLEANED, OILED, AND REPAIRED ANTIQUE CUCKOO CLOCK.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50
    • 1(current)
    • 2

Contact information

10610 N 71 Pl , Scottsdale, AZ 85254

www.clockdr.com

Service hours

Monday:
10:00 AM - 6:00 AM
Tuesday:
10:00 AM - 6:00 AM
Wednesday:
10:00 AM - 6:00 AM
Thursday:
10:00 AM - 6:00 AM
Friday:
10:00 AM - 6:00 AM
Saturday:
10:00 AM - 3:00 AM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Watch Repair,
Clock Repair,
Antiques

FAQ

The Clock Doctor is currently rated 4.7 overall out of 5.

Monday: 10:00 AM - 6:00 AM

Tuesday: 10:00 AM - 6:00 AM

Wednesday: 10:00 AM - 6:00 AM

Thursday: 10:00 AM - 6:00 AM

Friday: 10:00 AM - 6:00 AM

Saturday: 10:00 AM - 3:00 AM

The Clock Doctor accepts the following forms of payment: American Express,Check,MasterCard,Visa
No, The Clock Doctor does not offer free project estimates.
No, The Clock Doctor does not offer eco-friendly accreditations.
Yes, The Clock Doctor offers a 10% senior discount.
Yes, The Clock Doctor offers emergency services.
No, The Clock Doctor does not offer warranties.
The Clock Doctor offers the following services: Repair clocks, music boxes, & pocket watches.
Ask for Details

Contact information

10610 N 71 Pl , Scottsdale, AZ 85254

www.clockdr.com

Service hours

Monday:
10:00 AM - 6:00 AM
Tuesday:
10:00 AM - 6:00 AM
Wednesday:
10:00 AM - 6:00 AM
Thursday:
10:00 AM - 6:00 AM
Friday:
10:00 AM - 6:00 AM
Saturday:
10:00 AM - 3:00 AM