Summit Roofing

A fine job. Excellent customer service and supervision. Very responsive to my questions. The crew was fast, careful and left the worksite tidy. We have been pleased to recommend them several times already.

I was beyond upset that a company would not follow through with their plans of making an appointment to review the issue then take direction from a 15 year old boy. What kind of legitimate business ethically produces bids in this manner? How do I know that some of the tiles that are now cracked in that area are not from some guy pulling tiles from an area of roof he shouldn't have even been on or had permission from the adult of the house to even remove? We are good, fair, and honest people and it saddens me that this is the type of service that is provided by some companies out there. Needless to say we did not use Summit Roofing and I will tell everyone and anyone who wants to hear about my experience. As I told them, bad news travels faster and wider than good news. They apologized for the manner in which this occurred but I am still appalled.

unknown

Scheduling the quote was on time and John was very timely in response to quote questions. They took a lot of pictures of the damage, repair and end result. They matched roof tile color to mitigate new tiles vs. our current (aged) tile colors by moving tiles around to where they wouldn't be seen. We still can't tell where they removed tiles and replaced cracked tiles with our extra tiles provided by us vs. tiles they found from another source. Two minor complaints - the wood used to replace our patio structure was great quality, but didn't match the rough cut finish of the original wood. Not a deal breaker. Second note - we had a big rainstorm 2 days after the repari and the rain gutter wasn't attached correctly - we had a little waterfall from our roof. We were happy with the timing of our repair ( at least 2 days before our insurance called us - we had a serious rain storm yesterday, and the insurance guy will be here the day after tomorrow. We would have had serious water damage...). We would recommend this company for roof repair - LOVED the photos that they took and they had great response to all of our phone and email requests.

Great. They were easy to reach and responded quickly by phone and email. They were prompt and very professional. They provided multiple photographs of all of the involved areas before the quote and also after the work was done.

This is not a company I would call again.

Nothing more

The project went perfect. The crews arrived on time and completed the project before mid afternoon. During the project, the Summit Crews took pictures of what they found and repaired during the project, including the cracked tiles, debris in the rain gutters/flashing. The crews included pictures of the completed projectAll in all, I could not have had a better repair experience. In my opinion,Summit Roofing provided service exactly the way a company should. I wish everyone the same experience that I had.