Founded 1999 • With Angi since June 2008
Service Provider Response
I’m sorry this person believes his call to our office was handled inappropriately but after listening to the recording of the call his statements are clearly not true. At no time did our CSR act as if “she would not be bothered by taking “ his call. There was no “loud sigh” and no inappropriate comments or sounds. He did not identify that he was calling from Angie’s List so he was given are standard pricing and not the Angies List pricing of $249. Here is the transcript of the call: CSR: Squeeky Kleen Windows this is Tiffany, how can I help you? Caller: Hi, Tiffany, I’m calling to see if you do Air Duct Cleaning. CSR: We do yes. Caller: Okay, I’m got a small office building we will be renting in Carefree, about 600 sq ft and it’s three rooms and wanted see what you would charge for that. CSR: How many vents do you have? Caller: There is one in each room, so three. CSR: Okay so the minimum is ten. Our pricing is $400 minus the $100 coupon that we offer so $300. So that is what you would pay is $300. Caller: Okay thank you. CSR: You’re welcome.Service Provider Response
We are sorry this customer had a bad experience with one of our employee. We identified the problem and took steps to correct the issue subsequent to this job. The employee in question suffered a severe head injury a few years ago and he appeared normal when we hired him but the injury affected is judgment. He doesn’t have the normal filters most people have and could not properly control his comments. We gave him a verbal warning, then a written warning and on the third event he was terminated. It’s regrettable because he was a hard working well meaning person with a family to support. Luckily we were able to help him find a job as a high-rise window cleaning so that he no longer has any interaction with the customers.Angi Certified
Offers Coupon
Award winning. 25 employees. Cost is determined by the job. Additional phone - (480) 585-6946.
Angi Certified
We guarantee your satisfaction. We pride ourselves on the quality work we provide, while delivering great customer service. Check out our services offered and call or click to schedule an estimate today!
Angi Certified
We guarantee your satisfaction. We pride ourselves on the quality work we provide, while delivering great customer service. Check out our services offered and call or click to schedule an estimate today!