Sleep Number - Scottsdale

The service is ridiculous. I call in the number for service and they asked me what my problem is. The person will tell me they'll send me stuff to fix it and I will have to fix it. We are in our 70's. They have to lift the bed. We had to get our son over here to help us. If we want a service man out, the first one costed me $75. He came in and said "Call this number and tell them you need this and this." It costed me over $500. At that time, we couldn't afford it. It was getting worse and we called them back. I had to pay a service charge of $225 and I had to put in a credit card that's why they didn't have to come out. Two guys came out here and we've been explaining the same problem we've been having since we had the bed. They couldn't resolve it at all. Those two guys didn't carry anything in the truck. He gets to drive around. They had to send for it and we had to put it in by ourselves. I'm sure they're getting a lot of money. I've spent $300 in charges and there was no resolve whatsoever. I can't afford to have them out. The longer I have the bed, the more it costs. It was a hundred and something dollars and we felt like it should still be under warranty. It was over a year. We went ahead and lived with it. They looked at the bed and said "Yeah, that's your problem." What was wrong with my bed is the number deal that controls the numbers on the bed. My husband's bed feels harder. Mine works fine. There wasn't a warranty even with the first time I called which was less than a year. The store was different. The store says "Well, go ahead and order it now and we can come and help you." I wouldn't use them in the future.