PROTECT-A-CHILD POOL FENCE SYSTEMS INC

I wish they had given us a bit more information when asking where we wanted the gate and how that effects the placement of the double connecting poles, We wound up having a set of connecting poles right in the middle of our greatroom picture window which was not acceptable. It cost an additional $800 to change the layout of the fence to move the double poles out of view from the greatroom. I little more time explaining the layout based on our gate location choice and we would have selected a different location for the gate. The $1700 project turned out to be $2500.

Great service, arrived on time and gave an on site price quote. Installers came two weeks later, and my fence looks great.

The guys showed up on time and got right to work. They completed the job in a couple of hours and cleaned up their work. I would recommend PROTECT-A-CHILD POOL FENCE SYSTEMS and would use their services again.

Went well. Not overly crazy about the latching system, they used like a butterfly hollow wall anchor. It was difficult for many to use and broke soon afterwards. We're using a clip now to close the opening, but it's still not very convenient. But at the same time, we did not choose to do a gate so their choices were probably somewhat limited. In hindsight maybe we would have been better of with a gate and some kind of decent and safe latching lock. But overall they did a good job.

Smooth installation. It's two months later now and I have no complaints. Price was not specially low or specially high... competitive with the other providers I talked to.

Could not have gone better

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Great work, very responsive, Marty was truly a pleasure to work with and very professional.

We have a date to have the fence installed but we haven't installed yet. I think they gave us a really fair estimate and I really liked the representative.

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We are very pleased with the Protect-a-Child fence.  It is more of a mesh fence that is fairly see through and definitely does not take away from the look of the backyard.  We also like that the fence can be removed, if ever necessary, but is still very solid and we are confident that it will prevent are very clever and water-loving toddler from getting to the pool.  The company was great to work with, very prompt in taking measurements for the quote and provided the quote before leaving (I love that!).  The fence was scheduled for installation soon after we made our decision between 4 ft and 5 ft (we went with 5 ft), and was installed on time in a couple of hours.  We are very pleased and would definitely use them again, if we are ever in the market for another pool fence :-)

He called me back to give me the information I needed to make the best business decision possible based on our pre-existing drilled holes and pool fence.  We already had a similar fence that was old and needed replacing.  I couldn't remember who I'd purchased the original fence from and couldn't find the paperwork.  Marty was able to ascertain who it might be and point us in the right direction even if it meant he wouldn't get the business.  Wow!  How refreshing!  I appreciate his honesty and know it will come back to him.  

First of all, I have to say the fence itself is great.  But we are so disappointed in the workmanship and customer service!  Marty came out on a Sunday morning; and we were very pleased with the prompt estimate.   He sent 2 of his men to install the fence (although both my husband and I remember him saying that HE would be on the jobsite doing the installation).  They arrived late but completed the installation promptly...however when we took the fence down we noticed that the plastic sleeves that were placed in the holes that were drilled in our patio deck were not flush with the surface of the decking.  One of them is up about a 1/4", which someone can easily trip and fall on.  Also, where one of the holes was drilled a large chunk of the decking came out adjacent to the hole.   My husband called and notified them of the problems.  Marty's response was pretty much a blow off.   He said that WE could take a block of wood and hammer down the plastic sleeves....and I suppose WE could....but WE are not the installers and should not have to complete the work ourselves.   We sent him a photo of the hole in the decking...and he said that was a stone in the decking that blew out.  We asked that he come and take a look at the workmanship.  His response was "What is the outcome that you want from me looking at it?"  Well Marty....here is your answer:  We would like you to make it right.  Correct your worker's mistakes.  Take some responsibility.   After ready so many wonderful reviews, we cannot believe how poor the customer service was for us.

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Marty was great. Promptly returned phone calls. Was very punctual for the estimate meeting. The work was performed flawlessly. Highly recommend this outstanding company. If only all service companies were as good!

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Martin was extremely professional and showed up on time for both our estimate and installation. He was very knowledgeable in explaining all aspects of the fence as well as what would work best for a not only a very curious 1 yr old, but also what to expect as he gets older. Installation was performed quickly and came out looking even better then expected!

I contacted Marty regarding having a removable pool fence installed to protect my dogs around the pool. He answered my call promptly and arrived on time on the arranged date. He explained the product construction and installation process well and was upfront about having had a couple of instances in the past where dogs damaged the fence. He explained how a gate was not really necessary in my situtation and would be just an added cost as access is easily achieved without a defined gate closure. The installation went smoothly and quickly. Marty thoroughly explained how the fence and access worked after the installation was complete and now I am worry free! I would highly recommend Marty and Protect-a-Child to anyone.

Installation took between 1 and 2 hours. Marty took time to layout exactly where the fence was going to be placed and options for the location of the door. He also reviewed the gate locking mechanism with me after the installation as well as what I would need to do if I wanted to remove some of the fencing. They also gave me caps to put over the holes should I decide sometime in the future to remove the fencing.