PROTECT-A-CHILD POOL FENCE SYSTEMS INC

I wish they had given us a bit more information when asking where we wanted the gate and how that effects the placement of the double connecting poles, We wound up having a set of connecting poles right in the middle of our greatroom picture window which was not acceptable. It cost an additional $800 to change the layout of the fence to move the double poles out of view from the greatroom. I little more time explaining the layout based on our gate location choice and we would have selected a different location for the gate. The $1700 project turned out to be $2500.

Great service, arrived on time and gave an on site price quote. Installers came two weeks later, and my fence looks great.

The guys showed up on time and got right to work. They completed the job in a couple of hours and cleaned up their work. I would recommend PROTECT-A-CHILD POOL FENCE SYSTEMS and would use their services again.

Went well. Not overly crazy about the latching system, they used like a butterfly hollow wall anchor. It was difficult for many to use and broke soon afterwards. We're using a clip now to close the opening, but it's still not very convenient. But at the same time, we did not choose to do a gate so their choices were probably somewhat limited. In hindsight maybe we would have been better of with a gate and some kind of decent and safe latching lock. But overall they did a good job.

Smooth installation. It's two months later now and I have no complaints. Price was not specially low or specially high... competitive with the other providers I talked to.

Could not have gone better

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Great work, very responsive, Marty was truly a pleasure to work with and very professional.

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We are very pleased with the Protect-a-Child fence.  It is more of a mesh fence that is fairly see through and definitely does not take away from the look of the backyard.  We also like that the fence can be removed, if ever necessary, but is still very solid and we are confident that it will prevent are very clever and water-loving toddler from getting to the pool.  The company was great to work with, very prompt in taking measurements for the quote and provided the quote before leaving (I love that!).  The fence was scheduled for installation soon after we made our decision between 4 ft and 5 ft (we went with 5 ft), and was installed on time in a couple of hours.  We are very pleased and would definitely use them again, if we are ever in the market for another pool fence :-)

First of all, I have to say the fence itself is great.  But we are so disappointed in the workmanship and customer service!  Marty came out on a Sunday morning; and we were very pleased with the prompt estimate.   He sent 2 of his men to install the fence (although both my husband and I remember him saying that HE would be on the jobsite doing the installation).  They arrived late but completed the installation promptly...however when we took the fence down we noticed that the plastic sleeves that were placed in the holes that were drilled in our patio deck were not flush with the surface of the decking.  One of them is up about a 1/4", which someone can easily trip and fall on.  Also, where one of the holes was drilled a large chunk of the decking came out adjacent to the hole.   My husband called and notified them of the problems.  Marty's response was pretty much a blow off.   He said that WE could take a block of wood and hammer down the plastic sleeves....and I suppose WE could....but WE are not the installers and should not have to complete the work ourselves.   We sent him a photo of the hole in the decking...and he said that was a stone in the decking that blew out.  We asked that he come and take a look at the workmanship.  His response was "What is the outcome that you want from me looking at it?"  Well Marty....here is your answer:  We would like you to make it right.  Correct your worker's mistakes.  Take some responsibility.   After ready so many wonderful reviews, we cannot believe how poor the customer service was for us.

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Marty was great. Promptly returned phone calls. Was very punctual for the estimate meeting. The work was performed flawlessly. Highly recommend this outstanding company. If only all service companies were as good!

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Martin was extremely professional and showed up on time for both our estimate and installation. He was very knowledgeable in explaining all aspects of the fence as well as what would work best for a not only a very curious 1 yr old, but also what to expect as he gets older. Installation was performed quickly and came out looking even better then expected!

I contacted Marty regarding having a removable pool fence installed to protect my dogs around the pool. He answered my call promptly and arrived on time on the arranged date. He explained the product construction and installation process well and was upfront about having had a couple of instances in the past where dogs damaged the fence. He explained how a gate was not really necessary in my situtation and would be just an added cost as access is easily achieved without a defined gate closure. The installation went smoothly and quickly. Marty thoroughly explained how the fence and access worked after the installation was complete and now I am worry free! I would highly recommend Marty and Protect-a-Child to anyone.

Installation took between 1 and 2 hours. Marty took time to layout exactly where the fence was going to be placed and options for the location of the door. He also reviewed the gate locking mechanism with me after the installation as well as what I would need to do if I wanted to remove some of the fencing. They also gave me caps to put over the holes should I decide sometime in the future to remove the fencing.

A+++ service. Marty is a friendly and knowledgeable person who as been doing this for decades. He is a one-man operation; the guy you talk to on the phone is the guy who does the estimate and the full installation. He performed a free estimate and installed the fence the next week. He arrived promptly for both the estimate and the installation. Install took about 2.5 hours for 90 feet of fence. Final product is solid and also has a few innovations that Marty came up with himself. I would highly recommend Protect-A-Child to anyone looking for a relatively low-cost alternative to steel or iron pool fencing. Marty charges a flat fee of either $13/ft for aluminum, or $15/ft for fiberglass. Any other fees, taxes, and labor are already worked into that cost, so you know how much you'll be paying based on the estimated length of fence you require. I only needed about 90 feet, so I decided to spend the additional $180 and get fiberglass instead of aluminum. The installation requires drilling into the deck; Marty uses professional equipment for this. Each hole is sleeved with plastic, and the fence poles go in. The tolerances are very tight, so this coupled with the tension from the mesh means you can't simply lift the poles out. You have to apply pressure in a certain direction in order to get them out. This is perfectly fine for an adult, but makes it virtually impossible for a small child to remove them. Each section of fencing consists of 4 or 5 (can't remember) panels. Sections are held together by a toggle bolt. Again, an adult can manipulate this locking mechanism just fine, but a child would need three or four hands to get it to unlatch. I had Marty set up my fence so that one set of poles that latch together is directly in front of the pool stairs, so that it acts as an entrance to the pool. Good for when you just want to take a dip. However, you can simply remove the entire pool fence in a few minutes if you choose to do so - good for when you have a party.

Marty is a very professional business man.  Our first meeting he brought a sample of the product, went over the process of installing a child protection pool fence and answered all our questions.  The same day he gave us a written cost and scheduled us for the following week.  On 1/28/2014, the date of install, he was on time, got to work right away and did an excellent job.  His interactive demonstration with my husband and me made it very easy to understand how to use the product (when you want to remove it).
I would highly recommend Marty and his company to anyone looking for pool fencing to protect children, or in our case grandchildren.  Thank again Marty, it looks great and we are very happy we went with you.

Called around the holidays, and they came out a few days later and gave us a quote.  The price was great, so we scheduled an install for a week later.  He was on time and professional.  He was consultative in regard to where the fence should go and the color fence we should get.  Our pool is on the side of our house, so we only had to put the fence along one wall, instead of going around the entire circumference of the pool, which would have been considerably more expensive.

Martin was fantastic! He responded quickly to our inquiry about the product, put on a great demo and then did a great job installing the fencing. My wife and I are extremely happy with it, it's extremely safe, well built and looks good. We'd highly recommend this to anyone looking for a new pool fence.