Pinnacle Peak Performance Inc

"In response to this clients comments: As always there are two sides to every story. We value each and every client and referral and our business thrives because we care. When we initially discuss our clients expectations it is all about trying to pinpoint what they want the end result to be. We don’t just discuss it we show them at the onset of the procedure what it is going to look like. Believe me when I say it is a whole lot easier to just clean travertine than to clean polish and seal it. Member was shown the end result in a small area and agreed this was what he wanted. At this time if he had shown any displeasure obviously I would not have continued the procedure and reversed the test area. I completed the work and the travertine floor was gorgeous and member agreed. A few days later we received a phone call from member and he said the floor turned out great but it had more sheen than he wanted. After discussing his concerns I told member I would come back at no additional cost and remove the shine, this procedure is easily performed. We set a date and two days prior to the appointment he called and cancelled, thanking me for agreeing to come back out but he was going to have someone else do it. We are sorry for his displeasure but feel we should have been given the opportunity to correct this misunderstanding."

"I’m a little baffled by member displeasure. The things she liked most about our company is that we were responsive, professional, friendly , courteous, trustworthy, punctual and did EXCELLENT WORK. The one thing she liked least about us was the price. When a client calls us for information we are very straight forward about our pricing and what it includes. We give them an estimate based on the information the customer supplies us with. We don’t have any hidden costs and always let our clients know what the price for the cleaning will be before we even set up our equipment. When she had Sears come out she had furniture in the house and only had the open areas cleaned. When I performed our service the house was completely empty and there was over 1500 sq ft of carpet that needed to be cleaned. Obviously she was not pleased with the quality of Sears work or she would have had them back. We are not a fly by night coupon company with inexperienced help and inferior equipment. In closing we are highly educated in our industry and have been performing our service’s for thousands of clients over the past 25 years."