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Mossman Brothers Pools

Pool and Spa Service

About us

Over 30 years ago Robert Mossman, Jeff and Michael's father, wanted to offer a pool company that offered a luxury approach to pools, all while maintaining a very simple approach in business: Customer Service. That same approach is still the foundation of Mossman Brothers Pools. It starts and ends with customer service, with their motto "No job is complete until we have earned the referral" Jeff, who is the designer and in sales, begins the relationship with the customer with great care and consideration with designing and bidding the job, and Michael, who is construction manager, over sees the building the job.

Business highlights

33 years of trusted experience

Services we offer

Pool & spa repair & maintenance.

Services we don't offer

We are not a pool or landscape maintenance company.

Amenities

Free Estimates
Yes
Warranties
Yes

Photos of past projects

Reviews

2.02 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
100%
1
0%


Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.3
responsiveness
1.0
punctuality
3.5
Showing 1-2 of 2 reviews

Louis P.
11/2013
2.0
pool cleaners
  + -1 more
1998 it was great, great price, beautiful job, any problems were taken care of Address was 9855 E Hidden Green dr., Scottsdale I have another home now and in 2012 called them Jeff Mossman has a rep now taking the calls, I needs new Pool interior rep promised to come out to house 2 conversations with him. Never heard from them again. I have not had the work done and will still look For a company. However 2 calls no help not good.
Description of Work: Needed estimate for new pool interior. Sales rep confirmed he would be at home twice never came or gave estimate. In 1998 Mossman Installed new pool, water feature, spa in Troon North did a great job and great price then. I guess they got too big. Lost my business.

Rating CategoryRating out of 5
professionalism
4.0
responsiveness
1.0
punctuality
1.0

$5,000

Beth Q.
10/2013
2.0
pool cleaners
  + -1 more
The salespeople were very knowledgeable and professional during the sales process/negotiations. However, once the work started we found the communication and follow-through to be very poor. The overall quality of some of the work (tile, stonework) was average. But the biggest reason for giving them an overall rating of a D is due to the fact that we have been trying to have a tech come out to fix our pool pump and it's been over a week since we made this request. Still no response from Mossman despite our follow-up. Very, very poor customer service.
Description of Work: We contracted with Mossman Bros. to renovate our existing pool.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
4.0


    Contact information

    9382 E Bahia Dr Ste 102, Scottsdale, AZ 85260

    www.mossmanbrotherspools.com

    Service hours

    Monday:
    8:00 AM - 4:30 PM
    Tuesday:
    8:00 AM - 4:30 PM
    Wednesday:
    8:00 AM - 4:30 PM
    Thursday:
    8:00 AM - 4:30 PM
    Friday:
    8:00 AM - 12:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Pool and Spa Service

    FAQ

    Mossman Brothers Pools is currently rated 2 overall out of 5.

    Monday: 8:00 AM - 4:30 PM

    Tuesday: 8:00 AM - 4:30 PM

    Wednesday: 8:00 AM - 4:30 PM

    Thursday: 8:00 AM - 4:30 PM

    Friday: 8:00 AM - 12:00 PM

    Yes, Mossman Brothers Pools offers free project estimates.
    No, Mossman Brothers Pools does not offer eco-friendly accreditations.
    No, Mossman Brothers Pools does not offer a senior discount.
    No, Mossman Brothers Pools does not offer emergency services.
    Yes, Mossman Brothers Pools offers warranties.
    Mossman Brothers Pools offers the following services: Pool & spa repair & maintenance.
    We are not a pool or landscape maintenance company.

    Contact information

    9382 E Bahia Dr Ste 102, Scottsdale, AZ 85260

    www.mossmanbrotherspools.com

    Service hours

    Monday:
    8:00 AM - 4:30 PM
    Tuesday:
    8:00 AM - 4:30 PM
    Wednesday:
    8:00 AM - 4:30 PM
    Thursday:
    8:00 AM - 4:30 PM
    Friday:
    8:00 AM - 12:00 PM