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Mac Masters

Computer Repair

About us

Mac Masters Service Provides Affordable Mac Tech Support. Offering Home/ Office Service Calls. Affordable iPhone, iPod, Mac Repair & Mac Computer Support in Scottsdale, AZ

Reviews

2.01 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
100%
1
0%


Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0
Showing 1-1 of 1 reviews

JEFF W.
12/2014
2.0
computer repair
  + -1 more
Very disappointing. I had provided the company with a written list of the problems that I was having on a Mac computer. Knowing what needed to be done, they still sent a technician that seemed incapable and not fully trained. He could not solve most of the problems on the list. I subsequently called competitor MacMedia locally, and their technician was fully capable of addressing the issues with ease. I asked MacMasters for my money back, but they said they don't refund for services if the technician spends time on a visit. (So, if the technician is not capable to do the job, the customer still pays? They said yes, no refund. Seems a lot like buying a defective product, and the company not standing behind it.) They charge the typical $125 per hour, but they have a two hour minimum PLUS a $45 service call. Their competitor MacMedia also charges $125 per hour, no minimum time other than the first hour, and no travel charge. And you get a capable technician. I would advise others to call someone other than MacMasters for computer needs on a Mac.
Description of Work: Supposed to fix problems on a Mac.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0

$295

    Contact information

    8040 E Indian School Rd Ste 105, Scottsdale, AZ 85251

    www.macmasterservice.com

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Computer Repair

    FAQ

    Mac Masters is currently rated 2 overall out of 5.
    No, Mac Masters does not offer free project estimates.
    No, Mac Masters does not offer eco-friendly accreditations.
    No, Mac Masters does not offer a senior discount.
    No, Mac Masters does not offer emergency services.
    No, Mac Masters does not offer warranties.

    Contact information

    8040 E Indian School Rd Ste 105, Scottsdale, AZ 85251

    www.macmasterservice.com