About us
Business highlights
31 years of trusted experience
Emergency Services Offered
Services we offer
Services we don't offer
Amenities
Free Estimates
YesWarranties
YesEmergency Services
YesAccepted payment methods
Reviews
3.426 Reviews
Showing 1-25 of 26 reviews
Steve W.
05/2023
roofing
+ -1 moreWhat started off as a positive interaction soon started to decline as project manager repeatedly did not, would not do what he said he was going to do. After payment, it was discovered that some pretty shoddy work was done. Example, AC stand which is supposed screwed down with lag screws was simply nailed in place haphazardly and shingles under the stand pushed up to allow exposure to the wood underneath. When I provided pictures of the pathetic work, I would get the worthless promises to come fix the problems. Don't hold your breath!
Description of Work: Shingles and fascia boards replaced.
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Judy A.
04/2019
roofing
+ -1 moreThe sewing of the roof was done adequately. That’s about the only positive thing to say. They didn’t replace roof tiles after the job was over which caused a leak in the house. I called and they claimed they could t make it back due to rain. It rained once and it was the time I saw the leak. So that’s BS. Then they showed up to my house with no warning and went into my backyard to get on the roof and replace the tiles. Thankfully I had pictures. They tried to play it off like nothing was wrong. Will NEVER use them again.
Description of Work: Flat roof repair as part of home purchase. Simple sealing of flat roof needed.
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$1,200
Christopher S.
01/2019
roofing
+ -1 moreNo show no call no go
Description of Work: Roof repair
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Michael R.
11/2018
roofing
+ -1 moreUsed them to replace flat roofing on two sections of my house. Material warranty still in effect, labor warranty expired. Called them to come out and inspect the roof and give me a quote on recoating/resealing the flat roofs. Fully expected this to be a quote for new work. But wanted an evaluation of the existing roof materials as warranty was still in effect. Contacted them to make an appointment and provided them with warranty info. Was told I would get a call back from Dan. No call. Followed up after a week and was assured that Dan would be giving me a call. Never received a call back so went with another roofer to complete the work. Now almost a month and no call or follow up. No respect for past clients. Would never use again or recommend.
Description of Work: Flat roof inspection for previous work done/Quote for resealing
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Brian L.
10/2018
roofing
+ -1 moreCrew showed up, did the work promptly. House looks great. We will use Jack the Roofer again, this is about the 5th house he has re-roofed fro us. Great company and people to deal with!
Description of Work: New Roof on House
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Yes, I recommend this pro
$9,700
MAUREEN B.
06/2018
roofing
+ -1 moreI have had problems with flapping noises due to improper flashing installation, poorly matched replacement tiles and leaking due to improper flashing installation and numerous gaps in placing flashing and tiles. Roof not sealed properly. Owner won’t honor his 10 yr warranty. Won’t make any further attempts to rectify problems. I need to have a new roof after just 3 years. Don’t trust this company.
Description of Work: Roof replacement
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Brian L.
06/2017
roofing
+ -1 moreunknown
Description of Work: Jack did a complete tear off of my tile roof and replaced with new flat tile and did a wonderful job! We have used Jack on several of our rental properties and numerous family members too. One of the best in the business and extremely honest and reputable!
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Yes, I recommend this pro
Response from Jack The Roofer Inc.
Cheryl G.
03/2016
roofing
+ -1 moreunknown
Description of Work: Only gave a quote but other company's bid was comparable and had an offer in already.
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Mark H.
01/2016
roofing
+ -1 moreunknown
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Victoria G.
12/2015
roofing
+ -1 more.
Description of Work: .
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Yes, I recommend this pro
$2,000
Kent L.
08/2015
roofing
+ -1 moreunknown
Description of Work: .
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Yes, I recommend this pro
Melissa J.
07/2015
roofing
+ -1 moreThey provided a quote within 24 hours. The workers showed up on time and worked very efficiently. They cleaned up when they were finished. The work was high quality. Would use again.
Description of Work: Re-roof
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Yes, I recommend this pro
$8,000
Susanne M.
04/2015
roofing
+ -1 moreOnce they started the job went very well. We had problems with rain forecast and the schedule needed to be changed a few times. Communication could have been better but the price and quality was very good. I would recommend this company to anyone needing a replacement roof.
Description of Work: Complete tear off and replacement of flat foam roof. Previous 3 roofs had been improperly installed and was blistering badly. Also replaced a small section of clay tile with concrete tiles.
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Yes, I recommend this pro
$11,500
stacey N.
08/2014
roofing
+ -1 moreMy home inspector recommended these guys so I thought they were reliable. I had them repair 2 parts of my roof both of them flat parts. Once the repair was done they had to come back out and repair it again within 6 months. Getting them back out to do the repair for the second time was very frustrating. It took quite an effort to get them back out here. It has now been 2.5 years just long enough for it to be out of warranty and the same exact spots that they repaired are leaking again. I was charged 1200 for this repair by Jack the Roofer. I had another roofer that was recommended to me come out and it cost me 600 from him to do the exact same repair Jack the Roofer did for 1200.
Description of Work: Repaired the flat parts of my roof.
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$1,200
Response from Jack The Roofer Inc.
paul A.
06/2014
roofing
+ -1 moreunknown
Description of Work: Repair
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Yes, I recommend this pro
$1,000
Brian L.
06/2014
roofing
+ -1 moreI would highly recommend Jack the Roofer for your roofing needs. Our experience with this company was positive. Jack is professional and shows pride in his workmanship. Job was done professionally, cleaned up, and in a timely manner. This was the third time we have used Jack for our roofing needs on multiple properties. We always take several bids and Jack is very competitively priced. Would definitely use this company again.
Description of Work: Complete tile re-roof
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Yes, I recommend this pro
$18,800
Michael P.
06/2014
roofing
+ -1 moreThey were very good. They were recommended by a friend, and that is why we used them. They are reliable, and the quality is good.
Description of Work: I used Jack The Roofer Inc.
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Yes, I recommend this pro
$2,500
Mervyn L.
09/2013
roofing
+ -1 moreShould be called and quot;Jack the Ripoffand quot;. They came while I was not at home and dealt with my wife. After he commented about 6 times on how beautiful our house was etc. we had a feeling the address was going to be our downfall. He climbed up on the roof and ascertained, what I knew, that the leak was coming from a small flat roof portion of the roof. After examination he proceeded to tell my wife what a terrible job the roofers had done and that they had used the cheapest roofing paper and materials and that he would have to redo all the flat sections, a bid to follow after he looked at a satellite picture of the roof. I have a lot of pitch areas in the roof and was amazed when he came back and said there are 8 flat sections. My view of Google satellite revealed 2 such areas and that the job was going to be in the range of $6,000-8,000 (forget exactly). I decided to call Harris roofing who had saved me from a scam in a previous house. His first comment was that the roofers had done a very professional job, everything looked good and that they had used the best materials. He felt however that they should have tarred the areas of drainpipes and corners, rather than just rubberize. Total estimate was $375.00 for one of the only two flat areas, the second required no work. The job was done the following day.
Description of Work: Do not not not use this company. They attempted the worst possible scam on me quoting $8,000 or so for a job that cost $375.00 and lied about the state as well as configuration of the roof.
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$8,000
Kathryn F.
05/2013
roofing
+ -1 moreDo not hire this company. There was nothing that wasn't aggravating about this transaction.
Description of Work: I inherited a warranty for roof repairs done from the previous owner when I bought my house. The roof is still leaking where it had been repaired and I contacted Jack the Roofer weeks ago. I left a message and heard nothing. I called several more times before getting Jack's new secretary on the phone and she got him to my house within a day or two. I did not have the warranty info in hand at that point, and Jack told me there was a warranty on a different part of the roof. He told me he'd charge his minimum of $450.00 to reflash around a pipe and that he wasn't trying to rip me off, he wanted my future business and had roofed lots of houses in this development. The other alternative was to re-roof the house for $16-20,000. I couldn't be there while the work was done that day, so Jack said he'd be back the next day. Next day, no Jack. I called his office the following week and was told he was out of town for the week. I've been trying for the last 3 weeks (now with warranty info in hand, which I also faxed to them) to get an appointment. One was finally set for this morning, and Jack the Roofer was to arrive at about 7 am. It's almost Noon - no Jack and no call. I called the office AGAIN and later heard from Jack's son, Matt. I got a story about how he had no idea who could have set the appointment for this morning, he had it down for the next day.....who had I talked with????? He did his own scheduling, supposedly, but this was the first time I talked to him. The next day, Jack's men showed up to re-flash around the pipe. What would have cost me $450 to fix without the warranty took no more than 15 minutes and a flimsy piece of metal. DO NOT USE THIS COMPANY.
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Ruthellen K.
08/2011
roofing
+ -1 moreThey were extremely professional from the moment I first contacted them. They work cleanly and quickly. I would highly recommend this comapny.
Description of Work: I had several leaks that have been a problem for years. Other companys have supposedly fixed them in the past, but never been successful. However, Jack the Roofer was the only company to have totally found the problem, described it to me, including pictures from my roof, and successfully taken care of the situation. Because I have a turret, there can be leakage problems, but Jack the Roffer made sure to repair and upgrade all of the materials around the turret so that I won't have problems in the future. The whole repair took only one day.
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Yes, I recommend this pro
$3,100
Joseph R.
07/2011
roofing
+ -1 moreMy real estate agent orignally recommended Jack the Roofer, and after my initial call I had to follow-up at least 4 times to get someone out to my house. Once they came, however, they were polite, professional, and seemed to do good work.
Description of Work: Repaired broken ceramic tiles on roof and re-applied concrete where needed in corners.
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Yes, I recommend this pro
$500
Andrew C.
04/2011
roofing
+ -1 moreI liked Matt and felt more comfortable with him then any other roofer. He was more personable and communicated the roofing problems I had in a clear way.Too bad I never got a revised estimate and he never responded to my messages. He promised me they had changed since their recent bad reviews. I was extraordinarily dismayed as that they were highly recommended by a business associate.
Description of Work: Matt came out to give an estimate.
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Robert L.
03/2010
roofing
+ -1 moreIt didn't go anywhere, once he didn't like my questions about his estimate. So and F for communication, but he never did actual work for me.
Description of Work: My real estate agent gave me his number and said many of the people at her agency used him, she hadn't worked with him. He gave me an estimate for a roof repair on an additional room that seemed a bit high. I quoted him a previous estimate from another roofer, that was lower, and he didn't seem to like it. He said he'd fax me a written estimate and never did, and really didn't seem interested in negotiating a price.
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Don L.
08/2008
roofing
+ -1 moreThis is all about the estimating process. During his visit here to look at the roof, he did his best to upsell. I asked for a written estimate. He said he'd fax it, but then I never heard from him again. Puzzling interaction.
Description of Work: Repair on leaking tile roof.
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$900
JOHN G.
08/2004
roofing
+ -1 moreREPLACED TILES THAT WERE NOT BROKEN ON OUR ROOF. WAS REFERRED BY OUR REALTOR, BUT WE KNEW, FROM THE ESTIMATE THAT SOMETHING WAS FISHY. WE TOOK DIGITAL PHOTOS TO PROVE OUR CASE IN COURT. THREATENED TO PUNCH US OUT WHEN HE WAS CONFRONTED WITH THE PROOF, AND WOULD NOT REDUCE HIS BILL!!!
Description of Work: REPLACED ROOF TILES ON HOME THAT WE WERE SELLING.
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$480
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Contact information
5202 E. Charter Oak Road, Scottsdale, AZ 85254
http://www.jacktherooferaz.comService hours
Monday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMLicensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Roofing,
Roof Cleaning
FAQ
Jack The Roofer Inc. is currently rated 3.5 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Jack The Roofer Inc. accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Jack The Roofer Inc. offers free project estimates.
No, Jack The Roofer Inc. does not offer eco-friendly accreditations.
No, Jack The Roofer Inc. does not offer a senior discount.
Yes, Jack The Roofer Inc. offers emergency services.
Yes, Jack The Roofer Inc. offers warranties.
Jack The Roofer Inc. offers the following services: Installation of shingle roofs, All tile type roofs foam, re-coat, shake roofs, roof repair & total roof replacement
Gutter installation, solar and all non roofing related services.
Contact information
5202 E. Charter Oak Road, Scottsdale, AZ 85254
http://www.jacktherooferaz.comService hours
Monday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PM