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Jack The Roofer Inc.

Roofing, Roof Cleaning

About us

Installation of Shingle Roofs. Installation of all Tile Type Roofs Foam and Re-Coat Shake Roofs Roof Repair and Total Roof Replacement

Business highlights

31 years of trusted experience
Emergency Services Offered

Services we offer

Installation of shingle roofs, All tile type roofs foam, re-coat, shake roofs, roof repair & total roof replacement

Services we don't offer

Gutter installation, solar and all non roofing related services.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

3.426 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
42%
4
8%
3
0%
2
8%
1
42%


Rating CategoryRating out of 5
quality
3.4
value
3.7
professionalism
3.4
responsiveness
3.2
punctuality
3.6
Showing 1-25 of 26 reviews

Steve W.
05/2023
1.0
roofing
  + -1 more
What started off as a positive interaction soon started to decline as project manager repeatedly did not, would not do what he said he was going to do. After payment, it was discovered that some pretty shoddy work was done. Example, AC stand which is supposed screwed down with lag screws was simply nailed in place haphazardly and shingles under the stand pushed up to allow exposure to the wood underneath. When I provided pictures of the pathetic work, I would get the worthless promises to come fix the problems. Don't hold your breath!
Description of Work: Shingles and fascia boards replaced.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Judy A.
04/2019
1.0
roofing
  + -1 more
The sewing of the roof was done adequately. That’s about the only positive thing to say. They didn’t replace roof tiles after the job was over which caused a leak in the house. I called and they claimed they could t make it back due to rain. It rained once and it was the time I saw the leak. So that’s BS. Then they showed up to my house with no warning and went into my backyard to get on the roof and replace the tiles. Thankfully I had pictures. They tried to play it off like nothing was wrong. Will NEVER use them again.
Description of Work: Flat roof repair as part of home purchase. Simple sealing of flat roof needed.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,200

Christopher S.
01/2019
1.0
roofing
  + -1 more
No show no call no go
Description of Work: Roof repair
Rating CategoryRating out of 5

Michael R.
11/2018
1.0
roofing
  + -1 more
Used them to replace flat roofing on two sections of my house. Material warranty still in effect, labor warranty expired. Called them to come out and inspect the roof and give me a quote on recoating/resealing the flat roofs. Fully expected this to be a quote for new work. But wanted an evaluation of the existing roof materials as warranty was still in effect. Contacted them to make an appointment and provided them with warranty info. Was told I would get a call back from Dan. No call. Followed up after a week and was assured that Dan would be giving me a call. Never received a call back so went with another roofer to complete the work. Now almost a month and no call or follow up. No respect for past clients. Would never use again or recommend.
Description of Work: Flat roof inspection for previous work done/Quote for resealing

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Brian L.
10/2018
5.0
roofing
  + -1 more
Crew showed up, did the work promptly. House looks great. We will use Jack the Roofer again, this is about the 5th house he has re-roofed fro us. Great company and people to deal with!
Description of Work: New Roof on House

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,700

MAUREEN B.
06/2018
1.0
roofing
  + -1 more
I have had problems with flapping noises due to improper flashing installation, poorly matched replacement tiles and leaking due to improper flashing installation and numerous gaps in placing flashing and tiles. Roof not sealed properly. Owner won’t honor his 10 yr warranty. Won’t make any further attempts to rectify problems. I need to have a new roof after just 3 years. Don’t trust this company.
Description of Work: Roof replacement

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0


Brian L.
06/2017
5.0
roofing
  + -1 more
unknown
Description of Work: Jack did a complete tear off of my tile roof and replaced with new flat tile and did a wonderful job! We have used Jack on several of our rental properties and numerous family members too. One of the best in the business and extremely honest and reputable!
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Jack The Roofer Inc.
Thank you so much for your review. We appreciate your business.

Cheryl G.
03/2016
4.0
roofing
  + -1 more
unknown
Description of Work: Only gave a quote but other company's bid was comparable and had an offer in already.

Rating CategoryRating out of 5
value
4.0


Mark H.
01/2016
1.0
roofing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0


Victoria G.
12/2015
5.0
roofing
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$2,000

Kent L.
08/2015
5.0
roofing
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Melissa J.
07/2015
5.0
roofing
  + -1 more
They provided a quote within 24 hours. The workers showed up on time and worked very efficiently. They cleaned up when they were finished. The work was high quality. Would use again.
Description of Work: Re-roof

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Susanne M.
04/2015
5.0
roofing
  + -1 more
Once they started the job went very well. We had problems with rain forecast and the schedule needed to be changed a few times. Communication could have been better but the price and quality was very good. I would recommend this company to anyone needing a replacement roof.
Description of Work: Complete tear off and replacement of flat foam roof. Previous 3 roofs had been improperly installed and was blistering badly. Also replaced a small section of clay tile with concrete tiles.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$11,500

stacey N.
08/2014
1.0
roofing
  + -1 more
My home inspector recommended these guys so I thought they were reliable. I had them repair 2 parts of my roof both of them flat parts. Once the repair was done they had to come back out and repair it again within 6 months. Getting them back out to do the repair for the second time was very frustrating. It took quite an effort to get them back out here. It has now been 2.5 years just long enough for it to be out of warranty and the same exact spots that they repaired are leaking again. I was charged 1200 for this repair by Jack the Roofer. I had another roofer that was recommended to me come out and it cost me 600 from him to do the exact same repair Jack the Roofer did for 1200.
Description of Work: Repaired the flat parts of my roof.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0

$1,200

Response from Jack The Roofer Inc.
The repairs that were performed at the listed address were done to and older existing system. The system on this home is a flat roofing system. These systems do require more maintenance than other types of systems as they rely heavily on some type of roof cement or adhesive at certain locations. Our extreme weather does reek havoc on these sealants. We understand the frustration caused by our inability to return to revisit the repaired areas in a timely manor , however we did return and the repairs made by our company did last 2 years after they were completed, the length of the warranty provide by our company. As stated this was NOT a new system installed by our company, and a 2 year warranty is the industry standard for such repairs. In regards to the new repair done to the roof by another contractor, at half the cost, to say that they did the exact same thing is inaccurate. There are multiple different methods of repairs used on these systems and it is impossible without a itemized breakdown to determine if the same service was received. Chances are there could possibly be a complaint in regards to this company in the future.......

paul A.
06/2014
5.0
roofing
  + -1 more
unknown
Description of Work: Repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Brian L.
06/2014
5.0
roofing
  + -1 more
I would highly recommend Jack the Roofer for your roofing needs. Our experience with this company was positive. Jack is professional and shows pride in his workmanship. Job was done professionally, cleaned up, and in a timely manner. This was the third time we have used Jack for our roofing needs on multiple properties. We always take several bids and Jack is very competitively priced. Would definitely use this company again.
Description of Work: Complete tile re-roof

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$18,800

Michael P.
06/2014
5.0
roofing
  + -1 more
They were very good. They were recommended by a friend, and that is why we used them. They are reliable, and the quality is good.
Description of Work: I used Jack The Roofer Inc.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Mervyn L.
09/2013
1.0
roofing
  + -1 more
Should be called and quot;Jack the Ripoffand quot;. They came while I was not at home and dealt with my wife. After he commented about 6 times on how beautiful our house was etc. we had a feeling the address was going to be our downfall. He climbed up on the roof and ascertained, what I knew, that the leak was coming from a small flat roof portion of the roof. After examination he proceeded to tell my wife what a terrible job the roofers had done and that they had used the cheapest roofing paper and materials and that he would have to redo all the flat sections, a bid to follow after he looked at a satellite picture of the roof. I have a lot of pitch areas in the roof and was amazed when he came back and said there are 8 flat sections. My view of Google satellite revealed 2 such areas and that the job was going to be in the range of $6,000-8,000 (forget exactly). I decided to call Harris roofing who had saved me from a scam in a previous house. His first comment was that the roofers had done a very professional job, everything looked good and that they had used the best materials. He felt however that they should have tarred the areas of drainpipes and corners, rather than just rubberize. Total estimate was $375.00 for one of the only two flat areas, the second required no work. The job was done the following day.
Description of Work: Do not not not use this company. They attempted the worst possible scam on me quoting $8,000 or so for a job that cost $375.00 and lied about the state as well as configuration of the roof.

Rating CategoryRating out of 5
value
1.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$8,000

Kathryn F.
05/2013
1.0
roofing
  + -1 more
Do not hire this company. There was nothing that wasn't aggravating about this transaction.
Description of Work: I inherited a warranty for roof repairs done from the previous owner when I bought my house. The roof is still leaking where it had been repaired and I contacted Jack the Roofer weeks ago. I left a message and heard nothing. I called several more times before getting Jack's new secretary on the phone and she got him to my house within a day or two. I did not have the warranty info in hand at that point, and Jack told me there was a warranty on a different part of the roof. He told me he'd charge his minimum of $450.00 to reflash around a pipe and that he wasn't trying to rip me off, he wanted my future business and had roofed lots of houses in this development. The other alternative was to re-roof the house for $16-20,000. I couldn't be there while the work was done that day, so Jack said he'd be back the next day. Next day, no Jack. I called his office the following week and was told he was out of town for the week. I've been trying for the last 3 weeks (now with warranty info in hand, which I also faxed to them) to get an appointment. One was finally set for this morning, and Jack the Roofer was to arrive at about 7 am. It's almost Noon - no Jack and no call. I called the office AGAIN and later heard from Jack's son, Matt. I got a story about how he had no idea who could have set the appointment for this morning, he had it down for the next day.....who had I talked with????? He did his own scheduling, supposedly, but this was the first time I talked to him. The next day, Jack's men showed up to re-flash around the pipe. What would have cost me $450 to fix without the warranty took no more than 15 minutes and a flimsy piece of metal. DO NOT USE THIS COMPANY.

Rating CategoryRating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Ruthellen K.
08/2011
5.0
roofing
  + -1 more
They were extremely professional from the moment I first contacted them. They work cleanly and quickly. I would highly recommend this comapny.
Description of Work: I had several leaks that have been a problem for years. Other companys have supposedly fixed them in the past, but never been successful. However, Jack the Roofer was the only company to have totally found the problem, described it to me, including pictures from my roof, and successfully taken care of the situation. Because I have a turret, there can be leakage problems, but Jack the Roffer made sure to repair and upgrade all of the materials around the turret so that I won't have problems in the future. The whole repair took only one day.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,100

Joseph R.
07/2011
4.0
roofing
  + -1 more
My real estate agent orignally recommended Jack the Roofer, and after my initial call I had to follow-up at least 4 times to get someone out to my house. Once they came, however, they were polite, professional, and seemed to do good work.
Description of Work: Repaired broken ceramic tiles on roof and re-applied concrete where needed in corners.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
1.0
punctuality
4.0

Yes, I recommend this pro
$500

Andrew C.
04/2011
2.0
roofing
  + -1 more
I liked Matt and felt more comfortable with him then any other roofer. He was more personable and communicated the roofing problems I had in a clear way.Too bad I never got a revised estimate and he never responded to my messages. He promised me they had changed since their recent bad reviews. I was extraordinarily dismayed as that they were highly recommended by a business associate.
Description of Work: Matt came out to give an estimate.

Rating CategoryRating out of 5
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Robert L.
03/2010
1.0
roofing
  + -1 more
It didn't go anywhere, once he didn't like my questions about his estimate. So and F for communication, but he never did actual work for me.
Description of Work: My real estate agent gave me his number and said many of the people at her agency used him, she hadn't worked with him. He gave me an estimate for a roof repair on an additional room that seemed a bit high. I quoted him a previous estimate from another roofer, that was lower, and he didn't seem to like it. He said he'd fax me a written estimate and never did, and really didn't seem interested in negotiating a price.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Don L.
08/2008
2.0
roofing
  + -1 more
This is all about the estimating process. During his visit here to look at the roof, he did his best to upsell. I asked for a written estimate. He said he'd fax it, but then I never heard from him again. Puzzling interaction.
Description of Work: Repair on leaking tile roof.
Rating CategoryRating out of 5
$900

JOHN G.
08/2004
1.0
roofing
  + -1 more
REPLACED TILES THAT WERE NOT BROKEN ON OUR ROOF. WAS REFERRED BY OUR REALTOR, BUT WE KNEW, FROM THE ESTIMATE THAT SOMETHING WAS FISHY. WE TOOK DIGITAL PHOTOS TO PROVE OUR CASE IN COURT. THREATENED TO PUNCH US OUT WHEN HE WAS CONFRONTED WITH THE PROOF, AND WOULD NOT REDUCE HIS BILL!!!
Description of Work: REPLACED ROOF TILES ON HOME THAT WE WERE SELLING.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0

$480
    • 1(current)
    • 2

Contact information

5202 E. Charter Oak Road, Scottsdale, AZ 85254

http://www.jacktherooferaz.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Roofing,
Roof Cleaning

FAQ

Jack The Roofer Inc. is currently rated 3.5 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Jack The Roofer Inc. accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Jack The Roofer Inc. offers free project estimates.
No, Jack The Roofer Inc. does not offer eco-friendly accreditations.
No, Jack The Roofer Inc. does not offer a senior discount.
Yes, Jack The Roofer Inc. offers emergency services.
Yes, Jack The Roofer Inc. offers warranties.
Jack The Roofer Inc. offers the following services: Installation of shingle roofs, All tile type roofs foam, re-coat, shake roofs, roof repair & total roof replacement
Gutter installation, solar and all non roofing related services.

Contact information

5202 E. Charter Oak Road, Scottsdale, AZ 85254

http://www.jacktherooferaz.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM