Holiday Spirit Lighting
About us
Holiday Spirit lighting would like to help you make the most of the holidays by installing a stunning, low voltage, light display. Our service includes new lighting, installed to your specification. We provide the lighting, you choose the color of rope and bulbs, and we go to work. We'll even return in January to take everything down.With our standard pricing, the maximum height we hang lights is 20 feet, or any standard size, 2 story house. Projects that require higher installations may be subject to additional equipment rental fees.
Business highlights
Services we offer
& roof-lines, Install - new & low voltage lighting. Wrapping - tree trunks, bushes, fences, walls
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 68% | ||
| 9% | ||
| 15% | ||
| 6% | ||
| 2% |
"Thank you for the kind review! Here's to making 2016 bright as well!"
"Thank you so much for the kind review. I enjoy working with you and making your Holidays bright!"
"Thank you so much for the kind review! See you again soon!"
I was very excited to use a provider for Christmas lights, as I usually do them myself. However, I'm getting older and was trying to make my life somewhat easier around the holidays, not to mention saving myself the trouble of going up and down a ladder.
I purchased the deal on Angie's list and asked that the lights be installed before Thanksgiving; I thought that would be easier for the provider and would give plenty of time for us to enjoy them. That's where the ease of the deal ended.
Keep in mind that I am writing this review fully a year after the service debacle. I have avoided doing it, as I haven't wanted to give anyone a bad review, on the chance that it was an isolated event. However, the Angie's List website has hounded me mercilessly to do the review, so here goes.
We had to schedule the light installation three times before the vendor finally showed up. Each time there was just a no show, no phone call, no email, no notice of any kind - they just didn't show up. I even left work early the first time, using up some precious holiday PTO in order to meet them for instructions; a meeting that never took place because they didn't show.
Each time I called to reschedule, the call was answered quickly and politely, so I did give a better rating for responsiveness, but the only rating that I could give for punctuality was an F. I was also torn as to what to give for professionalism, because not showing up is indeed very unprofessional, but the calls were answered, and it was explained that they were simply swamped. I have a certain amount of sympathy for a fledgling company who doesn't know what to expect, but I did go so far during one of our phone conversations as to suggest getting a calendar and writing in appointments.
In the end, the vendor did show up at our third appointment and gave us an upgrade because of the problems we had experienced. The house looked very good, but I did not decide that it was worth the hassle of doing it again this year.
We are doing without Christmas lights this year because I still don't have the time to do them, or to wrangle with companies whose performance is unreliable. I do hope that this vendor was able to get his act together this year and plan better. Seems like a great idea for a business, and the demand is certainly there, so with some organization, he should be able to make it successful.
"Thank you for the honest review and feedback. This year we have in fact changed many of the ways we manage our calandar and expectations. The biggest improvement was the reduction in the amount of homes we installed by over 40%. This allowed us to focus on quality and timeliness. I understand your frustration and sincerely apologize for your less than stellar experience. I hope to earn your business in the future."
"Thank you both for the kind review and the repeat business. We enjoyed working on your beautiful home."
"Thank you for the kind review. We love the Holidays, and happy customers!"
"Thank you for the great review!"
"Thank you for the kind review. We enjoyed installing the lights on your home and are looking forward to it again this year."
"My sincere apologies for your less than perfect experience. Our first year was our learning year, specifically regarding time management and managing expectations. We hope to get another chance with you this year. Sincerely, Holiday Spirit Lights"
"[Member name removed], thank you so much for the kind review. Based on your recommendation and the unique display we created at your home, several of your neighbors used us as well. We're looking forward to seeing you again this year!"
"Thank you (Removed members personal information)! We enjoyed your company and installing lights on your beautiful home."
"I sincerely apologize for the less than stellar experience you had last season. No excuses can make up for the way you feel. The hardest lesson I had to learn last season was managing a calendar and staying in communication. I hope you give us a second chance."
"Thank you for the honest feedback. Scheduling was by far my biggest challenge last year. I hope I get the opportunity to make up for it this year."
"Thank you for the great review. We enjoyed hanging hanging lights at your home."
"My sincere apologies for your impression of a bait and switch. The Angies list deal was very clear, and the lights we installed were significantly more expensive than the ones from the ad. In regards to timing, we were only asked to come out to install the timer, which we did two days after the install, and take the lights down, which we did on January 15th."
"My apologies for the scheduling issues. This was the hardest lesson I had to learn on my first year. I enjoyed putting lights up at your home and look forward to the opportunity to do it again."
"Thank you for the review. Scheduling was the hardest lesson I had to learn during my first season. I look forward to installing your lights again this year, on schedule."
"Thank you for the review and your patience while we worked with the busy schedule of the holiday season. We enjoyed working with you and look forward to seeing you again next Christmas."
"Thank you for the review. We enjoyed working with you and look forward to seeing you again next year. Tom"
"Thank you for the kind review! We look forward to seeing you again next year."
"Thank you for the kind review. We look forward to seeing you again next year."
"Thank you for the kind review. My sincere apologies for the scheduling problems early on. Thanks for your business, we look forward to seeing you again next year."
"Thank you for the kind review. We look forward to seeing you again next year."
"Thank you for the review. We especially enjoyed meeting you and your husband while we listened to holiday music. See you again in November!"
"[member name removed], it was a pleasure doing business with you. Thanks"
Licensing
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