GILLIGAN'S PARADISE CREATIONS

Repair seemed ok, but the following morning in the location where he had put in a new line, there was another huge leak - poly split. I didn't stand over the workman when he was doing the work, but he seemed to be putting in a new section of poly line when I glanced at it. Regardless, a new split in less than 24 hours happened in the same location. I simply called in, spoke to the owner, Kevin, who immediately said unless they replace everything everywhere, they are not responsible, yet the split was in the new section they installed. A reasonable person would expect a response like, "Sorry, we will come back out and remedy it." But not this owner. He just was sure they could do no wrong, and he said he would have his workman call me, which of course he never did. What owner would turn you over to his workman? So they have been paid, he is making excuses and shows no remorse or willingness to fix it, which is all I ask, and then nothing. So my advice to anyone considering this firm is AVOID THEM. Not reputable. Mistakes and having to redo something sometimes happens - nobody faults that, but not standing behind it in less than 24 hours and not even being nice, there is no excuse for that. There are other firms out there who are ethical and care about their customers.

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Worker did great job, no complaints. We expected more then one person to be sent to do this job.  This was very disappointing as we had trusted the contractor previously based on small work done on time & materials. His quotes are like shooting a moving target. Will never use him again.