FINAL TOUCH DECORATING

We chose fabric for 3 of the 4 windows through McKenzie, so he knew exactly what we were working with. We bought the other fabric elsewhere, but he also saw that ahead of time. He came to the house to measure. He made recommendations of lining material and seemed very knowledgeable and professional. He claimed that he had 30 years experience, so we felt good about it. It was 6 weeks before he called to come and do the installation. The cornices were well-made, but one of them was about a foot too short, so had to be re-made. When he started installing the Roman shades, I was appalled. The folds were 10 inches apart and very wrinkled. McKenzie kept assuring me that all was well. He attempted to steam them, but nothing could make up for the fact that they were very poorly made. (see photo below) He actually suggested that I turn off the light to see how much better they looked! He said we had chosen the wrong kind of fabric, though he saw it ahead of time and said nothing. This began a long, painful process of unsuccessful negotiation. He said that everyone deserved a second chance, but insisted they had been made right in the first place. He talked incessantly and listened not at all. At one point, he spent "many hours" making a small version of an actual Roman shade just to prove he could do it. It looked OK, but by that time, we were finished with him and his obnoxious attitude. We have called him, gone to his shop and written to him asking for money back except for the price of the cornices ($330), which are acceptable. He ignores our requests and refuses to talk to us.

THEY DID AN EXCELLENT JOB. THEY MISUNDERSTOOD SOME OF OUR MEASUREMENTS, BUT THEY REDID THEIR WORK FOR NO EXTRA CHARGE. THEY WERE ALWAYS POLITE AND FRIENDLY.