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Desert Sparkle Pool Care

Pool and Spa Service

About us

Desert Sparkle Pool Care has been keeping swimming pools clean and in good repair since 1991. Our expert pool and spa service is available to residential and commercial customers throughout the Phoenix, Ariz. metro area. We are a family owned and operated business with a focus on your complete satisfaction. Our trained technicians offer pool and spa repairs on all brands of equipment, including Hayward, Pentair, Jandy, Polaris, and many others. Services offered include: Weekly pool cleaning Pool & spa repairs * Energy efficient pumps Pool pumps & motors Swimming pool filters Automation systems Pool lights The technicians at Desert Sparkle Pool Care receive on-going training to keep current on the latest advances in equipment and technology. We are licensed, bonded and insured and proud members of the Better Business Bureau and the Greater Phoenix Chamber of Commerce. Consistency and quality are what sets us above the rest. Call today for details and to schedule your pool service.

Business highlights

34 years of trusted experience

Services we offer

Desert Sparkle Pool Care

Services we don't offer

na


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

3.98 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
0%
3
0%
2
13%
1
13%


Rating CategoryRating out of 5
quality
4.0
value
4.2
professionalism
3.8
responsiveness
4.2
punctuality
3.9
Showing 1-8 of 8 reviews

Thomas F.
07/2017
5.0
pool cleaners
  + -1 more
They always do a good job.
Description of Work: General review of systems. Drain spa and clean.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Rebecca D.
11/2013
1.0
pool cleaners
  + -1 more
have used this pool service for the last 2 1/2 years and for the first 1 1/2 years they were great. I have noted that the service has been getting pretty lousy, spa not cleaned, skimmer basket floating, etc., doors to services hanging open... As I am normally not home when they arrive, I decided to STAY home and observe their performance from behind my blinds. A week ago, the young man who came to service the pool, ran in....did a half-hearted semi brush of parts of the pool sides, never cleaned the skimmer cartridge or checked chemical levels, never cleaned the bottom or spa and was ready to leave in less than 5 minutes!.....He quickly put a note in the drain (without removing the cover to empty debri) and was making a dash for the gate when I came out and said..."hey, you aren't going to clean the basket or bottom or check ph, etc??....." He said, "no, my boss said I didn't need to do it today cuz of the rain..." (It wasn't raining then at all)...I said..."oh, you mean I shouldn't PAY you today because you didn't do the service?" He said...."oh, I have some test strips in the truck and I can check it if you want...." I also said he missed cleaning most of the pool and he went back and did it, but he wouldn't have done it had I not asked him to...... Clearly, he had no intention of doing anything....I mentioned a small leak.....He seemed puzzled. THIS week, I watched him do the same thing.....The situation was even WORSE because the skimmer basket from the vacuum was now sunken to the bottom of the pool...full of debris....He didn't do a thing with it.!!...and didn't clean the spa either....It was full of leaves and crud!. I CALLED Desert sparkle and got no response; only an answering machine saying that they were on another line....They never called back....When Dave and the original service guy were doing the job, everything was over the top good. However, the last pool guys have been lazy and if they think you aren't there, they do nothing and put the slip in saying they did the job! Since the have done a good job in the past, I will see how they respond to this and if they bill me for ZIP service.....Right now, I am pretty disappointed and ready to find another service provider.
Description of Work: Weekly pool service and maintenance.....

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
1.0


mark C.
09/2013
5.0
pool cleaners
  + -1 more
it went great Dave is a great tech this was the 5th time I used them every time been great.
Description of Work: changed a filter top

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$112

SANDRA H.
11/2012
5.0
pool cleaners
  + -1 more
I must leave a positive review for SHARON at Desert Sparkle. I was trying to engage a pool service for weekly maintenance. Unfortunately Desert Sparkle does not service Laveen. However, and here is the AMAZING part. SHARON went to the extraordinary lengths of making phone calls to other pool service vendors until she found one that DID service Laveen and then she emailed me with their contact information. I was able to engage them to service my pool. AMAZING CONSIDERATION AND CUSTOMER SERVICE. I AM SO IMPRESSED. THANK YOU THANK YOU THANK YOU.
Description of Work: I must leave a postive review for Sharon at Desert Sparkle. I was trying to engage a pool service for weekly maintenance. Unfortunately Desert Sparkle does not service Laveen. However, here is the AMAZING part. Sharon went to the extraordinary lengths of making phone calls to other pool service until she found one that DID service Laveen and then she emailed me with their contact information. I was able to engage them. AMAZING CONSIDERATION AND CUSTOMER SERVICE. I am SO impressed. Thank you Thank you Thank you.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Barbara P.
02/2012
5.0
pool cleaners
  + -1 more
I like the fact that they are very knowledgeable and professional. They give quick response. In terms of price, they are little higher than the other ones I have had but their quality of service is so much better. I would continue to use their services in the future.
Description of Work: I use the services of Desert Sparkle Pool Care for pool services. I use their services weekly.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

BILL H.
12/2010
5.0
pool cleaners
  + -1 more
The installation went well. They were prompt and we had no problems.
Description of Work: Desert Sparkle Pools came out to repair a pool light for us.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

CHRIS K.
05/2010
5.0
pool cleaners
  + -1 more
Always on time. Dispatch is always very friendly and accommodating. Dispatch calls to get approval on all periodic maintenance recommendations. Service technician is thorough and easy to work with.
Description of Work: Weekly pool cleaning, periodic maintenance as necessary.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25

STEVE P.
10/2006
2.0
pool cleaners
  + -1 more
Overall, the service was mixed. At one of my properties they have done a good job, and they have always been prompt. At the other property they have never done a good job. The company is owned by Pam & Dale, and they have several employees. Pam is always very pleasant on the phone;Dale is not. He is rude and impatient and unfortunately whenever I've a problem with the company, I've dealt with him. I would not recommend this company at all. I feel that a company should appreciate my business, and I have never felt that after dealing with Dale.
Description of Work: Weekly pool service at two different properties. I have used this company for several months.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0

$44

    Contact information

    6501 E Greenway Pkwy Ste B1-127, Scottsdale, AZ 85254

    http://www.desertsparkle.com/

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Pool and Spa Service

    FAQ

    Desert Sparkle Pool Care is currently rated 3.9 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    Desert Sparkle Pool Care accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Desert Sparkle Pool Care does not offer free project estimates.
    No, Desert Sparkle Pool Care does not offer eco-friendly accreditations.
    No, Desert Sparkle Pool Care does not offer a senior discount.
    No, Desert Sparkle Pool Care does not offer emergency services.
    No, Desert Sparkle Pool Care does not offer warranties.
    Desert Sparkle Pool Care offers the following services: Desert Sparkle Pool Care
    na

    Contact information

    6501 E Greenway Pkwy Ste B1-127, Scottsdale, AZ 85254

    http://www.desertsparkle.com/

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed