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Closet Tailors 753AZ034
Acoustic Ceiling Tiles - Install, Cabinets Installation, Cabinets - Repair,
About us
Independently owned & operated. Additional DBA - Closet Tailors LLC.
Business highlights
18 years of experience
Services we offer
Residential and commercial custom closets, garage & office organization., home
Amenities
Free Estimates
Yes
Reviews
4.733 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 6% | ||
| 0% | ||
| 3% | ||
| 3% |
Showing 1-25 of 33 reviews
Marjorie S.
May 2019
Fantastic! Very customer service oriented and very good work and the price is reasonable. Triple A!
Angie B.
Dec 2015
unknown
Louise M.
Nov 2015
Customized three closets for me and did a beautiful job, I would recommend this contractor for additional work.
IRENE K.
Nov 2015
It went fantastic. It was very clean. I love our closets.
Alexhandra H.
Jul 2015
Kevin reached out within a couple hours to get a design appointment set up. He and another employee arrived exactly on time for the design appointment. They viewed the closet we wanted completed with the deal purchased on Angie's List and put together a design option that we were able to sign off on immediately. They did offer us a couple days to review, but the design that was presented was better than we had even thought we could get for the space so it was an easy 'YES!'. Just 8 business days later, and earlier than I had anticipated, the closet was ready for install. Kevin again reached out to notify me that the closet was ready and the install team could come out the following day. The installers arrived about 10 minutes prior to the quoted time (love that they were early) and were able to get it completed pretty swiftly.
Overall, I am very happy with the closet layout and installation. I would feel very comfortable requesting additional work from them and do highly recommend!
Overall, I am very happy with the closet layout and installation. I would feel very comfortable requesting additional work from them and do highly recommend!
Diane B.
May 2015
Kevin & his team were very professional. The workmanship and attention to detail was excellent. I will definitely use them again.
Edward M.
Apr 2015
It turned out great. They came in and measured at the end of December or early January and then they ordered the stuff and they came back and installed it probably mid January. The cost was double the big deal price because the big deal was just for really basic stuff. Once I started really evaluating what it was, I was like, "Okay. If I want to do this, I better have deeper shelves and better hardware for the drawers and some other little things." Detailed work, not just basic stuff that would go into a closet. What they did was well done. My biggest frustration was that all they wanted to do was just the closet. To me, when you've got someone in your house doing work like that I was like, "Okay. I'm really going to pay you to do some other work." I was like, "Do you know a guy who does electrical work? Lets put a light in my closet" and "Who do you know who does doors? Lets put some doors on that thing." They just wanted to put in the shelves and the hanger rods. It was just like a basic 3Dsoftware that the guy did, took some measurements, punched in design into his software and then output components and then came in and installed it. That was great. It was just limited. The guy just didn't want to do more than just the guts of the closet. To me, if you're going to be a closet guy, you can do the closet doors, you can do the lighting. You've got to know some people. You've got to be able to do it all and he didn't want to do it all.
Stephanie H.
Apr 2015
unknown
John M.
Mar 2015
unknown
Marcia E.
Oct 2014
unknown
JANICE B.
Aug 2014
We would hire them again. They did exactly what they said they would do. Best of all, they cleaned up the space they were
Working on.
Working on.
Erich L.
Jun 2014
After being convinced to "upgrade" the reach-in's from the Angie's List deal, and canceling the Angie's List deal, the closets were installed. Two reach-in closets and one small walk-in closet, for a total job cost well more than double the Angie's List deal. We were promised a better product for the reach-in closets than the Angie's List deal and a custom installation of a small walk-in closet. We regret doing business with them.
The materials are cheap and low quality, and the workmanship is shoddy and incorrect.
Mistakes made: The wrong hardware was used; the wrong trim was used in several places, some shelves were supported by scrap trim pieces and not the proper shelve supports, the fitment of the shelving sides to the wall was poor with large gaps not covered by trim. There were two types of trim used in the same closets (flat trim in some places and quarter round in others when either type would have covered the gaps sufficiently). Several shelves and sidings were not plumb and/or level. Each of the three closets had major installation issues.
Material quality: The pre-painted surfaces have a very cheap feel and look. The color we chose was not as represented in the brochure.
The installers were poorly trained, and showed no skill as installers whatsoever.
Three times we had them come out to fix problems, and the issues were not properly addressed and the proper trim to fix the mix-matching was constantly "on backorder". We finally gave up, and we are living with these crummy closets until we can afford to have them torn out and redone by a reputable and skilled company.
I was pressured very hard by the owner to cancel the Angies List deal I purchased for the two reach-in closets, as we were promised upgrades. The "upgrade" turned out to be about an inch of shelve depth. For this we paid a steep premium, and more importantly, we lost the Angie's List deal protection. I feel like the owner pressured us into canceling the Angie's List deal because of the low profit margin on the Angie's List deal and more importantly to be relieved of the Angie's List deal guaranty.
We were bait-and-switched. I would gladly have paid double the price, or even more, for well-fitted, quality material closets.
Stay away.
update:
None of the blame-games in Closet Tailors response can explain away incorrect trim, un-level shelving, missing trim, trim that is miss-cut and protruding past the shelving and other defects. I canceled the third trip back because I had no faith in a positive outcome based on the previous two attempts to fix gross installation errors. I wish customers could post photos. Best of luck sir.
Response from Closet Tailors 753AZ034
"Wow, where do I begin? I will be a brief as possible. You had us come out to design 3 closets. You mentioned you were Angie's list members as asked about the $295 closets for reach in closets. After you were told the basics for that closet you decided you wanted to upgrade to 14" deep material (12" is the package standard) and you wanted to add drawer and other things. We explained that all Angie's List member will receive an additional 20% off any design we do. We quoted and a few days later your wife ordered over the phone. I explained we needed to collect a deposit prior to placing the cut order at the mill. She said she was in a hurry and would sign the invoice and have a deposit check ready for me the next morning and wanted me to go ahead and place the order, which I did. The next morning she did not have the check for me but insisted it was her mistake and the check was written and we could make arrangements to meet later. This went on for a few days until I saw that you purchased the $295 closets on Angie's list and said that would cover what we designed and ordered for you (which it didn't come close to covering). We went back a forth a few times and you told me to cancel the orders with the mill which you knew I couldn't do. You forced me to take another $100 off the job to not cancel. We preformed the work and you weren't happy with some trim so I told you I would order new trim and be in touch when it was in. I scheduled to come out and replace the trim and the night before we were scheduled you sent me a nasty email and told me you were going to rip out the systems and use someone else. This was in June of 2014. On December 4th I received an email from your wife that she wanted to have us come out with the new trim and I agreed to do it. I told her I would have to check to see if we still have the trim that we ordered for you back in June and it not it would be a few weeks. We did not have it so I ordered it. We received it on the 23rd so I have you on our schedule to call and get the work done. On Christmas eve you decided to rewrite the review you gave us and change all the grades to "F's". I guess this means you now don't want the trim. You knew you wanted much more than what the basic closet package on Angie's List provided and received an extremely fair price for the upgraded closets with the extra 20% off as an Angie's List Member. Then convinced me that the deposit check was written so I would get the cut ordered processed knowing that after 24 hours I couldn't cancel it. Then you would purchase the basic packages on Angie's List and wanted to use those as payments for the other closets. This to me sounds a lot like extortion. Now you just want to complain about what ended up being very nice closets. I'm sorry you feel the way you do but I don't appreciate your tactics. Have a nice life."
Frederic A.
Apr 2014
unknown
JUDY S.
Apr 2014
Right on times. Very professional.
Chad R.
Apr 2014
My experience went well. They were very professional and did their job well. I thought it was a good price for what I got. There was one or two people here doing the work and it took 2 days complete. I liked the final results.
Jeanann B.
Jan 2014
.
VICKI S.
Jan 2014
I bought this as a gift to my son and they loved it.
Leona L.
Dec 2013
I had an extra large reach-in closet customized with built-ins. Kevin arrived promptly for the scheduled appointment. He created a design for the closet which my husband and I approved. We asked Kevin to incorporate a tie hanger, which he did. Based on what we wanted, it only cost a small amount extra. Kevin and his helper arrived a few weeks later to install the closet. It looks beautiful and has created more space than we thought possible. |
Linda A.
Sep 2013
Kevin was very professional, punctual and did a great job with the closet. We are very pleased with the look and
convenience of the closet which increased our space tremendously. We had Kevin due several other closets and a
pantry based on his work with the first closet. I would recommend him to anyone who needs to update their closets
for extra space.
convenience of the closet which increased our space tremendously. We had Kevin due several other closets and a
pantry based on his work with the first closet. I would recommend him to anyone who needs to update their closets
for extra space.
Cathy F.
Sep 2013
They worked with me on the design. It is exactly what I wanted. The quality is very good, and the price was reasonable. The responds time was fast.
Carol A.
Sep 2013
We had a wonderful experience and highly recommend this vendor. From initial consultation through construction and follow-up, there was great attention to detail. Kevin Kinney listened to us describe our needs and provided designs for each closet that met them perfectly. His construction crew kept things tidy throughout the process and all we had to do once they finished was hang our clothes and figure out what to put where with the bonus storage space that magically emerged!
Myrna M.
Jun 2013
The work was great, and I certainly love the new pantry!
GARY N.
Apr 2013
Purchased a closet Angie's list Big deal but ended up spending more on the closet due to my expanding the scope of the work.
I needed some very specific things in order to make my daughter's closet workable and Closet Tailors did a great job. It wa more money than I had originally intended to spend, but I knew that what I needed probably exceeded the coupon cost and was happy with the end results.
I needed some very specific things in order to make my daughter's closet workable and Closet Tailors did a great job. It wa more money than I had originally intended to spend, but I knew that what I needed probably exceeded the coupon cost and was happy with the end results.
Randy W.
Jan 2013
Very Professional
Nathan D.
Nov 2012
We recently had Closet Tailors come to our home for a Angie's List Big Deal coupon pantry upgrade. They did an amazing job! Kevin the owner came to our home on a Saturday measured the space worked with my wife and incorporated all of here needs and wants. He definitely went above and beyond what the coupon had stated and the level of finished is top notch. It has been such a pleasure working with Kevin that we had him come back a few months later and design a system for our garage. Again Kevin came out on a Saturday, spent over 2 hours working with the space and our storage needs and developed a great looking and functional system for our garage. No cluttered floors anymore. I would highly recommend working with Closet Tailors again. If you want the job done right the first time and a company to stand behind the work I would chose Closet Tailors.
Licensing
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FAQ
Closet Tailors 753AZ034 is currently rated 4.7 overall out of 5.
Yes, Closet Tailors 753AZ034 offers free project estimates.
No, Closet Tailors 753AZ034 does not offer eco-friendly accreditations.
No, Closet Tailors 753AZ034 does not offer a senior discount.
No, Closet Tailors 753AZ034 does not offer emergency services.
No, Closet Tailors 753AZ034 does not offer warranties.