ClearPro Window & Carpet Cleaning
About us
Providing sparkling clean windows & floors since 1994. Family Owned and Operated.
Business highlights
Services we offer
& Patios. Blind & Shutter Cleaning; Screen Repair & Replacement Construction Clean Up; Carpet Cleaning; Tile and Grout Cleaning; Mirror Cleaning; Ceiling Fans Cleaned; Light Fixtures/Chandeliers Cleaned; Solar Panel Cleaning; Skylights Cleaned; Pot Shelves Dusted Replace HVAC Filters; Replace Smoke Detector Batteries, Commerical & Residential Window Cleaning. Pressure Washing Homes, Driveways, Pool Decking, Walkways
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
91% | ||
4% | ||
0% | ||
0% | ||
4% |
"Thank you so much for your kind words. We are so pleased you were happy with your window cleaning and carpet cleaning service. We strive to give that "WOW" feeling for each and every customer and service."
"Mr. [Member Name Removed], Thank you so much for your review. We are so pleased you were happy with your service. We strive to have every technician be the same great experience for every service you entrust us with."
"[Member Name Removed], thank you so much for your great review. We are so glad we were able to pressure wash your home and clean your windows. You are truly a valued customer and now part of the ClearPro Family."
"Dear Mrs. [Member Name Removed], I want start by thanking you for the opportunity to provide window cleaning for your home since 2012. We are very sorry you were disappointed with the results of our last service. At ClearPro, earning our customers' continued trust and confidence in our workmanship and service is the key to our on-going success. Honesty, Integrity, and Respect are core organizational values. They represent the cornerstone of all our business dealings. Our records show that this service was performed on October 14th, 2016 and that you first called the office on October 19th, 2016 and left a message. I returned your call later that same day. Our Senior Customer Care Specialist and I, met you at your home the next day. You were very pleased with the results of the four windows we touched up. However, our field inspection was unable to conclude that ClearPro was responsible for the 4 upside down "J" scratches that were pointed out. Multiple scratches had been previously identified and noted on service orders by our window cleaners who serviced your home on October 24th, 2012. You admitted on October 20th, 2017 that you were aware of scratches other than the 4 that you were concerned about. We are confident that ClearPro did not cause the scratches that were pointed out. All work performed on your home was completed in a professional, workman-like manner following standard trade practices by two technicians with more than 20 years of combined experience. We went to considerable length to explain and demonstrate how our cleaning process and tools could not have caused the defects pointed out. No razors or any abrasive items were used on your windows. Based on all of the above, we simply could not take responsibility for something we didn't do. ClearPro Window & Carpet Cleaning is a full service professional cleaning business founded in 1994. Our trained and experienced technicians perform over 1,300 residential cleaning services per year. The vast majority of our customers are simply thrilled with our excellent quality and service. Nancy Miller Owner"
"Mr. [Member Name Removed], Thank you so much for your kind words. A review like this reinforces we are doing the right thing and appreciate your comments."
"[member name removed], Thank you so much for your review of our company. The biggest compliment to our services is when someone takes time to "Spread the Good Word" about us. We hope to have you part of our Window Cleaning family for years to come."
"Thank you so much for you review. We hope to provide many happy years of service to your home."
"Thank you for your review of our services. We strive for a "WOW" experience each and every service. Please call us at 480-459-5644 if we can do something to improve your experience."
Nancy was able to schedule us later that same week. One person in the two-person window-cleaning team arrived on-time and the second was later. Nancy called to let us know about it. They didn't need to work together so that was OK... it just made the job take longer.
The quality of the work was excellent except for the window track cleaning. The hand-held vacuum cleaner and round attachment they use wasn't powerful enough to pull much out of the window tracks. I was able to get quite a bit more out with a knitting needle after they had left.
They were very neat inside and wore coverings over their shoes so as not to track in dirt. However, there were two places outside where they left puddles of sudsy water on our front walkway. Not a serious problem, but noticeable.
Overall it was a good experience-- everyone was professional and very nice, and our windows look terrific. I would hire them again, but not for cleaning the window tracks.
"Thank you for the feedback. Since your initial cleaning in 2012 we have tried to improve our track cleaning methods. We hope your next service in March 2014 was much better. Thank you again for sharing your concerns, we are always looking at ways to improve our service."
December '12 update: Just wanted to add that All Bright & Clear have become a subsidiary of Clear Pro Window cleaning (out of Scottsdale) but Tim and his crew are still handling the jobs in the Northwest Peoria area (and I believe the phone number is still the same). They came out again to do another cleaning for me and did another outstanding job.
"Thank you for the glowing review. I know you have been a customer for a long time. Even before we changed our name to ClearPro Window Cleaning. We are happy to still have you as a customer so many years later."
"Thank you for your kind comments. Painting contractors do keep us busy."
Licensing
State Contractor License Requirements
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