Air Conditioning by J Inc
About us
Additional DBA - AC By Jay, Digital Air. Our company is locally owned and committed to bringing world-class cooling and heating repair services to homes and businesses in the Phoenix, Arizona area. When you have an AC or heating emergency, or need to replace your current HVAC system, you need a qualified company you can trust. Additional phone number - (480) 946 3760, (480) 998 0791, (480) 998 3054, (480) 998 7464.
Business highlights
Services we offer
Air Conditioning Repair & Replacement, Air Conditioning Tune-ups, Heating Repair, Plumbing Services, Replacement & Tune-ups, Water Heater Services & Water Treatment Replacement
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 73% | ||
| 13% | ||
| 5% | ||
| 3% | ||
| 6% |
AC by J ? Simply amazing at every aspect! I had 2 AC units about 20 years old. One kept leaking and being patched, even though the coil was just replaced a year ago under a home warranty. Our upstairs AC kept running, and was taking a long time to cool things down. We called another company out prior, they charged us to put Freon in and left. Days later, the upstairs AC started getting warm again. This time I called AC by J as my parents used them to recently replace their AC unit and were very satisfied with them.
I called in and was amazed to have Julie answer the phone who actually sounded concerned about the issue, was extremely friendly and willing to help. (Unlike other offices that have some who seems annoyed you?re calling and just wants your info real quick to relay to someone).
The same night I called they got someone out. Rafael arrived, was very friendly and extremely knowledgeable. He gave me the options of fixing the AC without just trying to hard sell me on a unit. He isn?t commissioned based which is great. With the possible issues and with how old the AC unit was, we decided it may be a better option to replace. The same night, they were able to get their sales rep Jon out to our house.
I really dislike sales people with the salesly and the ?buy now or forget it? attitude. Luckily for us, Jon was great to work with. He was extremely knowledgeable from the tech side, did a thorough load calculation, identified existing issues they could fix, and gave us an excellent price to replace both units. We didn?t feel pressured, and was glad he could answer all our questions.
Within days they had their crew come out and replace both units. Their team was extremely friendly and knowledgeable. They did a quality job on every aspect of the installation. After they were finished, Derrick was stupendous at answering a detailed list of questions we had. He provided part numbers I wanted for each part of the unit, calibrated my z-wave thermostats, and explained the plethora of existing issues they fixed that was just plain shotty work from the initial installers. It was a breath of fresh air to not have to supervise and point out every issue, but to have someone come in and go above and beyond right from the start. Their team was excellent as explaining things, documenting everything for us, had amazing customer service, great prices and quality work.
Doing my online research, the consensus was about the importance of the company installing the AC, and not just the manufacturer brand of the AC. You may save a minimal amount of money up front elsewhere, but get slow response times and bad service later on. AC by J has 24-7 support, amazing response times, technicians that are tested before they are hired, and this all leads to an AC unit that will last a lot longer. My wife and I are hard people to please, and AC by J really did exceed our expectations and not got annoyed with all the questions we asked. We would recommend them to anyone looking for the AC repair work or a new unit.
"[removed member name] I reviewed our records and hope to clear up any confusion. Back in 2012 you purchased a Big Deal through Angies List which was a membership for 2 units. We did not charge you anything additional in 2012. We went out on Sept 5th for the initial visit which you had already paid for through Angies List, then we went back out on Sept 10th because the Outdoor coils were not washed during the inspection like they should have been (There was no charge for this). We went out again on Feb 5 2013 for the second inspection which was included with the Big Deal that you purchased in 2012. The last time we were out was May 22nd 2013 which would have been time to renew the agreement for $324.00 but was declined and we did a onetime inspection for $65.95 per system for a total that was paid of $131.90. We do apologize if there was any miscommunication from our office when calling to schedule the Spring tune-up of 2013 but we don't have any records that we charged you in addition to what you had paid Angies List 2012. If you would like to discuss this further please contact us at 480-266-3678 and ask for Kevin (Service Manager)"
I would have no issues in using them in the future nor referring them to others. I found that they were responsive and professional and I did not feel pressured.
Licensing
State Contractor License Requirements
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