B & D AIR CONDITIONING

I bought a new 5 ton air conditioner. The day it was installed (in May) it ran 9 hours solid without stopping, that I know of. I finally went to bed at 9:30 and it was still running. I called after about 5 hours and the guy was supposed to stop by on his way home. Never showed. The family room where the thermostat is and was set at 75 by the installers ended up being 65 degrees (I was so cold that I brought an indoor thermometer into the room and a blanket) when I went to bed, thermostat was showing 75, and the conditioner was still running. Although being reassured that my conditioner is plenty big enough for the size of my home, this has been a complaint every summer (3rd summer now). Every time I complain they have checked it out and it is supposedly fine. I am told that it is normal for my conditioner to run 4-6 hours nonstop on summer hot days. Others I know don’t experience this with their conditioner and they don’t feel it is normal. Their conditioner goes on and off all day like one would expect, never running more than 15-20 minutes at a time. Today, the conditioner has been and still is running for 4 hours nonstop. Thermostat is set at 77 and indoor thermometer that I just brought in is at 74 and still going down. This is normal? It took my old trane conditioner 20 years to start running like this. If you are looking at a Lennox unit, according to B&D it is normal for a brand new unit to run like a 20 year old different brand unit. DON’T BUY A LENNOX OR DO BUSINESS WITH B&D. I HAVE ALREADY STARTED SAVING FOR ANOTHER UNIT THAT WON’T BE A LENNOX!!!!

My furnace was not working. I had the problem in the weekend but there was no response until the following Monday. They came when they said they would and seemed pretty professional. They found the problem and fixed it but the price was a little high. They were pretty good but one of their technicians was a little careless. I called them back to finish up the things they had left out.

We called B and D because we have had several years of good experience with their service department. Also, they had installed our new furnace in about 2009. Estimator Steve arrived promptly and called us with the price the next day. We scheduled the install for 2/16/12 and they began work. It was cold and damp in Feb, so we expected a few delays...so when they had to quit work the following day we were not surprised - or upset. We did run into unexpected problems when it was discovered that the new a/c unit was not pre-charged with freeon from the factory, which was very unusual. The next day it was discovered that the unit was damaged and all the freeon had leaked out. So, a new unit was ordered and it arrived on 2/28/12 and the installation continued. The whole job was completed on 2/29/12. Since the weather had been so cold, they promised to come back out when temps got into the 90*'s, to make sure the unit was fully charged. On 4/9/12 the serviceman came out to check the coldness of the air and declared us ready for the hot months to come.