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About us
5 Star Window Care is a family owned & operated company that is absolutely obsessed with customer service. For more information visit www.5starwindowcare.com
Business highlights
20 years of experience
Services we offer
Window cleaning, window washing, glass restoration, power washing, & window tinting.
Services we don't offer
Auto Tinting.
Amenities
Eco Friendly Accreditations
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- American Express
- Check
- Visa
- Discover
- MasterCard
Reviews
4.876 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 3% | ||
| 4% | ||
| 0% | ||
| 3% |
Filter reviews by service
Showing 1-25 of 76 reviews
John S.
Mar 2016
unknown
Sara H.
Dec 2015
unknown
Denise K.
Oct 2015
unknown
Nancy H.
Apr 2015
The Big Deal service went fine. I have used them a couple of times since then. I spent a little bit more than the $90 Big Deal because I had more windows done. Everything went very well. They usually bring out one or two persons. My interactions with them have been very good. They are very polite and courteous.
Lisa M.
Jan 2015
unknown
Bonnie M.
Jan 2015
unknown
Dennis W.
Jan 2015
Swapped out all of the windows with energy efficient windows. Work good
Response from 5 Star Window Care
"Hi [member name removed], While I do appreciate the review you left, I believe you may have posted this to the wrong company as we don't replace windows. Thanks again, 5 Star Window Care"
Joann D.
Dec 2014
It went fantastic.
John B.
Aug 2014
The glass doors, tracks and windows has not been cleaned in years. He stuck to the job until he got them sparkling clean. Very pleasant and accommodating fellow. We would gladly hire him again!
Stuart B.
Jun 2014
The office and technicians were responsive and professional. Showed up on time mad worked diligently until the job was complete. The crew always wore foot covers inside the house to avoid staining carpet. Very professional job I would definitely use them again!!!
Donald M.
May 2014
All promised
Donna M.
Apr 2014
They were very good. They did a professional job. They were in and out. They left things neat and clean and the windows were clean.
SUSAN W.
Apr 2014
unknown
Susan G.
Apr 2014
Their 1st rate professionalism and thoroughness are admirable. Quality workmanship with these people and their company! My windows and screens look awesome! Thank you Angie and Curt Kempton and company!
Doug T.
Apr 2014
A company with integrity and professionalism from owners to associates.
Windows are CLEAN too...like new glass clean.
I will use again and recommend.
Windows are CLEAN too...like new glass clean.
I will use again and recommend.
John M.
Mar 2014
It went extremely well. I highly recommend 5 star.
William O.
Mar 2014
The provider cleaned all outside windows, inside and outside. We had on window where the inside window tinting had to be scraped and removed. The provider did an excellent job in removing the tinting and getting the window clean again without any scratch marks.
Karen C.
Feb 2014
They were good.
Brenda S.
Nov 2013
Cleaned all Windows and screens did an awesome job
Douglas H.
Sep 2013
Excellent!
Michael L.
Sep 2013
Went well. He even broke a roof tile and told me so. They called a roofing company to come out and replace it and told care of the bill. This company has integrity. Thanks guy. Would call them again.
Lucretia D.
Jul 2013
Devon and Jeff came out the day it was schedule and were on time. Two very nice guys and they seemed to work well together. I asked if they can do 2 other windows and screen and they were very happy to do so. I was very excited to get these windows and screens done. I was happy with the price also. After they left I checked on the 2 other windows and I notice that the screens were not in place properly. I was mad at myself for not looking at them before they left but I called 5 Stars and they had the guys come out the next day and fix them. They did the job and I'm very happy with this company. I would recommend this company to anyone.
Jo C.
Jul 2013
I hired this company one time and the services were great, when I purchased the big deal however, the services were not satisfactory. The man that came out did not do a good job, the windows were very smudged and when the sun showed through them, you could tell that they were not clean.
Response from 5 Star Window Care
"This is really troubling to hear, especially so long after the service date. One of the unique things about our company is that our employee are paid based on customer satisfaction which is why we send the survey right after the job. Since there was no response, we assumed you were busy and couldn't fill it out, but that everything was satisfactory. Had we known you felt this way we would have happily come back to make any adjustments you needed. Our reputation is the most important asset our company has and so we are fiercely committed to the balance between great customer service and good communication. We are cautious to not overwhelm our customers with too much communication, but always ask for this feedback to avoid these situations. I realize a lot of time has passed since this job, but we are more than happy to do what is necessary to make this right."
Diane M.
Jul 2013
It was an Angie's List Big Deal that I purchased. I used them a couple of times. It was fine but they charged me for traveling for a trip service fee. I found somebody that would do it for $75 and they did a better job. The new company was a lot less. They were okay but they didn't do as good of a job as the person who charged me less. They didn't take off the sliding glass doors and clean between them like the other company did.
Response from 5 Star Window Care
"This is quite troubling to hear about this a year and a half after the fact. We are more committed to customer satisfaction that any other window cleaning company and even though we do have to charge reasonable rates for us to stay in business and pay our workers a livable wage, we are also committed making sure we are competitive with our fully legal and compliant competitors. If there is ever anything we can do to satisfy our customers, we go to great lengths to accommodate. The only time we do not remove screen doors to clean them is when removal of them goes against the manufacturer's suggestion or if removing it would put the future functionality of the door in jeopardy. We would be delighted to do whatever is necessary to find the right balance with each customer and we are always happy to discuss it before having such an unfortunate review."
John P.
Jul 2013
I purchased the big deal coupon for this service. The service worked out fine and they are a great company to work with. They did a great job. The big deal price covered all the windows that were cleaned. The people that actually came to the house were great. They took pride in what they were doing. My wife said that they were very meticulous about keeping things clean when they were working. They did a great job on the windows. I would definitely consider using them again in the future.
Licensing
Bonded
Insured
State Contractor License Requirements
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*Contact business to see additional licenses.
FAQ
5 Star Window Care is currently rated 4.8 overall out of 5.
Monday: 8:30 AM - 4:00 PM
Tuesday: 8:30 AM - 4:00 PM
Wednesday: 8:30 AM - 4:00 PM
Thursday: 8:30 AM - 4:00 PM
Friday: 8:30 AM - 4:00 PM
Saturday: Closed
Sunday: Closed
5 Star Window Care accepts the following forms of payment: American Express, Check, Visa, Discover, MasterCard
Yes, 5 Star Window Care offers free project estimates.
Yes, 5 Star Window Care offers eco-friendly accreditations.
No, 5 Star Window Care does not offer a senior discount.
No, 5 Star Window Care does not offer emergency services.
Yes, 5 Star Window Care offers warranties.
5 Star Window Care offers the following services: Window cleaning, window washing, glass restoration, power washing, & window tinting.
Auto Tinting.