Thumb Butte Fireplace

At first it was rough...they didn't return calls and when they did, they said they would call back to schedule an appointment and never did. We even went to store one day and they had a sign in the window saying Trudy would be in soon. Apparently Trudy never came in...we waited over 30 minutes and no one showed up. Finally, we did get hold of them and they did schedule us. When the gentleman came to do the work, he was polite and did a great job. We had bought the home recently and couldn't get one of our fireplaces started...it's one Thumb Butte installed in 2008. He found the igniter was bad and replaced it. Before he did that, he fully cleaned the fireplace...really looks almost new. Then he showed me how to work our other fireplace. While I wasn't happy with how long it took to get a response...I do understand this is their very busy season.

We were pleased with the install. However, we were not told of the need to have a permit or provided with the documents necessary (without extra charges). When our contractor asked about it, the salesperson said he had told my husband. He had NOT. It delayed our project. Also, they did not provide the necessary papers or information for us to get a tax rebate on our fireplaces. The install and fireplaces are good....we were unhappy with the handling of our problems. They have not returned our calls for follow-up service to check the fireplaces.