Thumb Butte Fireplace

At first it was rough...they didn't return calls and when they did, they said they would call back to schedule an appointment and never did. We even went to store one day and they had a sign in the window saying Trudy would be in soon. Apparently Trudy never came in...we waited over 30 minutes and no one showed up. Finally, we did get hold of them and they did schedule us. When the gentleman came to do the work, he was polite and did a great job. We had bought the home recently and couldn't get one of our fireplaces started...it's one Thumb Butte installed in 2008. He found the igniter was bad and replaced it. Before he did that, he fully cleaned the fireplace...really looks almost new. Then he showed me how to work our other fireplace. While I wasn't happy with how long it took to get a response...I do understand this is their very busy season.

We were pleased with the install. However, we were not told of the need to have a permit or provided with the documents necessary (without extra charges). When our contractor asked about it, the salesperson said he had told my husband. He had NOT. It delayed our project. Also, they did not provide the necessary papers or information for us to get a tax rebate on our fireplaces. The install and fireplaces are good....we were unhappy with the handling of our problems. They have not returned our calls for follow-up service to check the fireplaces.

The service man checked over the entire wood stove to see what needed to be done.  He cleaned the glass, and reconnected the stove pipe which was loose.  He gave us a quick lesson on wood stove maintenance since this is our first wood stove.

Good job. Pleased with way it looks but wrong time of year to check it out

Good installation and have not experienced any problems.

We checked several local companies before choosing Thumb Butte Fireplace, and we're very happy with our choice.  Everyone in the company, from Bob and Trudy in the shop to Randy and Dave who did the installation, was incredibly helpful and responsive to our requests.  Randy and Dave did the demolition and installation on a cold, rainy day.  They had to work on the roof to install a new chimney liner, and they did it with good cheer and no complaints.  Randy had to come back several times to get a custom trim piece (fabricated  by a third party) to fit  just right.  Bob was always available to answer our questions, and Trudy was great about coordinating appointments and providing excellent customer service.  Highly recommended!

Delivered firebox and installed on schedule.

Our service tech was very thorough and we thought he did an excellent job; however the cleaning of the glass front on the fireplace was a disappointment.  But it could be just a manufacture flaw. We would certainly use them again.

Okay I guess....

.GREAT EXPERIENCE.

The service was average. It was installed outside of code so it has to be redone next week. They did come when they said they were coming. It took a little while but they are busy. I would use them again but I would just watch them closer.

Called back when they stated they would, were on time and very, very professional. -Well done.