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THOMPSON'S STEAM WAY, INC.
Carpets or Rugs - Clean at Home, Powerwashing, Exterior Surfaces - Sandblasting,
About us
Thompson's SteamWay, Inc. ~ we are a Family Owned & Operated in the Quad-City area since 1993. "Spots Come Back ~ We Come Back" The most thorough cleaning or it's FREE! Guaranteed
Business highlights
Emergency services offered
32 years of experience
Services we offer
Carpet Cleaning, Hardwood Floor Cleaning. 24/7 Water Damage Restoration ., Oriental & Area Rug Cleaning, Tile & Grout Cleaning/Sealing, Upholstery Cleaning
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.951 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 94% | ||
| 4% | ||
| 2% | ||
| 0% | ||
| 0% |
Showing 1-25 of 51 reviews
Cheryl N.
Mar 2018
I have used Thompson's twice now and they did a great job both times! I doubted that anyone could clean up the mess my sick dog made during our stay in a rental house. I thought for sure that we would have to replace the carpeting. That would have been thousands of dollars. Thompson's to the rescue. Not only did we NOT have to replace the carpeting, but we were NOT charged a dime for anything regarding the carpeting. The carpeting was pristine clean! Thank you, Thompson's!!!
Joyce T.
Nov 2017
They did a great job. Showed up on time, performed the agreed services and a few extra things for the agreed price. Definitely will be bringing them back when we need our tiled cleaned again.
Response from THOMPSON'S STEAM WAY, INC.
"Thank you for taking the time write a review. We are glad you are happy with the service. Remember we also specialize in area rugs as well. Happy New Year to you and your Family. ~ Mark Thompson, Owner"
Manuela M.
Jun 2017
Great they were punctual and professional.
Response from THOMPSON'S STEAM WAY, INC.
"Thank you [Member Name Removed], we appreciate you taking the time to leave us a review. Remember if you have any questions, don't hesitate to let us know. Thank you Mark, Owner"
Ron M.
May 2017
Great Job again.
Response from THOMPSON'S STEAM WAY, INC.
"Thank you for taking the time to leave a review Mr. [Member Name Removed], we appreciate it. Thank you for your confidence in us and we appreciate your continued loyalty. If you ever have any questions, please don't hesitate to contact us. Thank you again Mark Thompson, Owner"
Donovan F.
Jan 2017
ok they cleaned the carpet ok
Response from THOMPSON'S STEAM WAY, INC.
"Thank you Mr. [Member Name Removed], we are happy that you are satisfied with the results!! Mark Thompson, Owner"
Beatrice G.
Dec 2016
The carpet looks brand new! Not only is it perfectly clean, no smell has returned. I don't know how they did it, but I was amazed. The two carpet cleaners were polite, professional experts. I highly recommend them. Truly, the best carpet company I have seen in quite awhile.
Response from THOMPSON'S STEAM WAY, INC.
"Thank you so much Mr. & Mrs. [Member Name Removed] for trying us before replacing your carpet! And that your puppies are feeling better! When I did a follow-up call to see if you were satisfied with the result your response was: "the guys you sent were absolutely terrific! We thought we'd have to replace the carpet and it looks brand new!" Thank you for putting your trust in our knowledge! Please contact us if you have any questions. Thank You Mark Thompson, Owner"
Karly F.
Nov 2016
Very well. Very professional.
Response from THOMPSON'S STEAM WAY, INC.
"Thank you Ms. [Member Name Removed] for taking time out of your busy schedule to post a review, we appreciate it very much! As a small, family owned/operated business, we take pride in our quality of service. Please don't hesitate to contact us if you have any questions. Thank you again Mark Thompson, Owner"
Kathy L.
Sep 2016
I received excellent service from this company. Everyone was reliable, honest, professional, and friendly. Our carpet was heavily soiled -- we have lived here for 12 years with 2 big dogs. Now our carpets look as good as the day we moved in! It was a pleasure to do business with this company.
Response from THOMPSON'S STEAM WAY, INC.
"Thank you [Member Name Removed] for your review, we appreciate it! Mark, the owner (did the estimate for you) and Nelson & Keegan (owners sons / did the cleaning) appreciates the feedback. We all strive to provide quality service to our clients and community for the past 25 years in the Quad-City area! If you have any area rugs you need cleaned...we are located on Gurley just west of Gail Gardner Way, in Prescott. Thank you again Karen"
Kathy H.
Jun 2016
unknown
Response from THOMPSON'S STEAM WAY, INC.
"Thank you Mrs. [Member Name Removed] for your response! Nelson & Keegan Thompson appreciate your feedback, we're so glad all the stains came out, as you stated! Remember to contact us if you have ANY questions!! Thank you again Karen"
Edgar H.
Jun 2016
unknown
Response from THOMPSON'S STEAM WAY, INC.
"Thank you Mr. [Member Name Removed] for your review and we appreciate you as a faithful client since 2003! It's people like you that keep our small, family owned/operated business here in beautiful Prescott & surrounding area!! Mark & Keegan Thompson are glad to hear that you are happy with the cleaning they did for you. Thank you again Karen"
Ron M.
Jun 2016
unknown
Response from THOMPSON'S STEAM WAY, INC.
"Thank you Mr. [Member Name Removed] - we appreciate your review! Please let us know if you have any questions or need any services. We appreciate you & your family's loyalty. Mark Thompson, Owner"
KAREN M.
Feb 2016
unknown
Response from THOMPSON'S STEAM WAY, INC.
"Thank you Miss [Member Name Removed] for your review, we appreciate it! We are opening a new shop close to your home, you can bring your rugs in anytime! The new address is 1446 W. Gurley St., Prescott (Gail Gardner / Gurley) Thank you again Mark Thompson"
Annette C.
Dec 2015
unknown
Response from THOMPSON'S STEAM WAY, INC.
"Thank you for your review Ms. [Member Name Removed]~ Your response when we called to see if you were satisfied with the job - you responded: "Very lovely, it's been years since it's been cleaned. This is my first time, but not my last! The young men were so courteous!" Thank you again Mark Thompson, Owner"
Ed W.
Dec 2015
They pick up, do a great job cleaning, and deliver. Great service.
Response from THOMPSON'S STEAM WAY, INC.
"Thank you so much [Member Name Removed] for your review, we appreciate you taking the time to write a review. We are opening a new shop, stop in and visit us! 1446 W. Gurley St., Prescott (Gail Gardner / Gurley) Thank you again Mark Thompson"
Rebecca M.
Oct 2015
unknown
Response from THOMPSON'S STEAM WAY, INC.
"Thank you [Member Name Removed] for taking the time to write a review, we appreciate it!! We have opened a new shop at 1446 W. Gurley St., Prescott (across from Casa Sanchez) a coupon for your rugs will be arriving in your mailbox soon! Thank you again Mark Thompson, owner"
Annette C.
Aug 2015
unknown
Response from THOMPSON'S STEAM WAY, INC.
"Thank you for taking the time to post your review [Member Name Removed]! The technicians, Chad, Nelson & Keegan Thompson appreciate your kind words and acknowledgement of their integrity. We appreciate the referral you gave to your friend! We will be cleaning her carpets and tile today. Please remember if you have ANY questions, please contact us. Thank you Mark Thompson, Owner"
Erin A.
Jul 2015
They did great. I haven't used them in about two years because I put in hard wood floors but they are the best carpet cleaning service I have ever seen. I would use them again if I had carpeting. They were a little pricey but everybody said that they were probably the best they found.
Response from THOMPSON'S STEAM WAY, INC.
"Thank you for taking the time to submit a review. The technician Chad Thompson appreciates your feedback. We pride ourselves on following IICRC industry standards in cleaning carpet, tile & grout, upholstery and area rugs. Thank you Mark Thompson, Owner"
William T.
Jul 2015
They are very reasonable, it's not bad. I have used them 2 or 3 times in the past.
Response from THOMPSON'S STEAM WAY, INC.
"Thank you Mr. [Member Name Removed] - we appreciate your review! Please let us know when your ready to get your carpets cleaned again or tile & grout, area rugs or upholstery. Thank you again Mark Thompson, owner"
Thomas M.
Jul 2015
They always do a nice job. Every time a spot comes back they come back every time. They are very smart. I have used them for several years and they are good. They do a great job.
Response from THOMPSON'S STEAM WAY, INC.
"Thank you [Member Name Removed] We appreciate your continued support ~ you have helped greatly with our success! Thank you! Mark Thompson, Owner"
Eleanor L.
Jul 2015
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Response from THOMPSON'S STEAM WAY, INC.
"Thank you [Member Name Removed] We appreciate you taking the time to submit a review. The technicians Chad, Nelson & Keegan Thompson are glad that carpet cleaning and tile & grout cleaning was a positive experience and they turned out Beautiful for you! It's clients like you, that have supported us for years (since 2008) that have helped greatly with our success. Thank you again Mark Thompson, Owner"
Kathy H.
Jul 2015
unknown
Response from THOMPSON'S STEAM WAY, INC.
"The technicians Chad & Keegan Thompson appreciate your feedback and that you were satisfied with your cleaning experience. Chad & Keegan pride themselves on their customer service and their knowledge to share with their clients. Thank you again Mrs. [Member name removed], you have helped greatly with our success in the Quad-City of 23 years! Mark Thompson, Owner"
KAREN M.
Jul 2015
unknown
Response from THOMPSON'S STEAM WAY, INC.
"Thank you so much for your response Ms. [member name removed]- We appreciate your continued support since 2004. It's people like you that have helped greatly with our success of 23 years! Thank you again Mark Thompson, Owner"
Donovan F.
Jul 2015
unknown
Response from THOMPSON'S STEAM WAY, INC.
"Thank you [member name removed]~ We appreciate your continued support & loyalty since 2005! The technicians Nelson & Keegan Thompson were happy to hear that you were satisfied with the work they did for you. Thank you Mark Thompson, Owner"
Craig B.
Jul 2015
unknown
Response from THOMPSON'S STEAM WAY, INC.
"Thank you for taking the time to submit a review. We appreciate you and your support! Mark Thompson, Owner"
Sarah C.
Jul 2015
.
Response from THOMPSON'S STEAM WAY, INC.
"Thank you Mr. & Mrs. [Members Name] for taking the time to submit a review, we appreciate it. The technicians Chad, Nelson & Keegan Thompson were happy to hear that you were pleased with their work. Mark Thompson, Owner"
Licensing
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FAQ
THOMPSON'S STEAM WAY, INC. is currently rated 4.9 overall out of 5.
THOMPSON'S STEAM WAY, INC. accepts the following forms of payment: CreditCard
Yes, THOMPSON'S STEAM WAY, INC. offers free project estimates.
No, THOMPSON'S STEAM WAY, INC. does not offer eco-friendly accreditations.
No, THOMPSON'S STEAM WAY, INC. does not offer a senior discount.
Yes, THOMPSON'S STEAM WAY, INC. offers emergency services.
No, THOMPSON'S STEAM WAY, INC. does not offer warranties.