Prescott Watch and Clock logo

Prescott Watch and Clock

About us

Prescott Watch and Clock was created to fill the need for quality watch and clock repair in in the Quad City area. Most people who take their watches to jewelry stores or Fix-it-Fast locations don't realize that their watch is sent out to sweat shops around the country to be worked on by unskilled technicians that may take weeks or months to complete. Adding insult to injury the jewelry stores will mark up the repair cost 100% to 200% for doing basically nothing. Clock repairs taken to jewelry stores are never repaired on-site and are sent out to be worked on in someones garage or basement with the jeweler again skimming a 100% to 200% markup for doing nothing but passing the work back and forth across his counter-top.

Business highlights

12 years of experience

Services we offer

I am a Certified Master Watchmaker and Clockmaker located at 615 East Gurley Street in Prescott Arizona. There is never a charge for house calls on tall case clocks and seniors can rely on a 10% discount on sales and repairs. In addition to having the Indiana State Board of Watchmaking Certification (Equivalent to AWI’s Master Watchmaker Certification).

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
3.711 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
64%
4
0%
3
0%
2
18%
1
18%
Showing 1-11 of 11 reviews
Brian B.
Dec 2020
1.0
Terrible service, horrible attitude. Avoid at all costs.

David W.
Apr 2017
5.0
Yes, I recommend this pro
$120
Perfectly. Work was completed in a timely manner, Final bill was less then original estimate ,Friendly , clean , good attitude. Could'nt ask for better.
Response from Prescott Watch and Clock
"Thank you. I've had some Grumpy Gus's lately so doing business with you was a pleasure. I do the best I can in a difficult profession."

Brian B.
Jan 2017
2.0
$1,800
The motor was replaced and is working now. The clock keeps good time. The chimes are now restrung and work correctly. The pendulum was never fixed even though we told him twice that that it is not as it originally was designed; the spring steel at the top was shortened after it broke many years ago and has never really worked well since. The moon face does not work either. He refuses to come out and do anything to resolve this and says that it is our problem. So much for a 1 year warranty.
Response from Prescott Watch and Clock
"You brought me a difficult antique grandfather clock that nobody else in town could even begin to repair and I did even though it took a lot of labor and parts. I offered to deliver and set it up myself and you declined so we loaded it up into your pickup truck. The clock was perfect when it left my shop and the only thing that didn't work when you got it home was the pendulum. When you came by to complain about it I offered to come out to your home and make an adjustment but you declined. Then I suggested that you bring the clock back into my shop for an easy adjustment and again you declined. And for all of that I get a "D" rating?"

Lawrence S.
Oct 2016
2.0
$800
first couple of weeks clock worked,  I called and advised that the moon phase was not working,  that I set moon phase, and rewound clock like i've done for 25+ years.  Quit working,  called about a week or 10 days later.  Service was to take place on memorial weekend.  I declined that weekend.  No contact.  called again approx 5 or six weeks later, made appointment for service on sunday morning.  called at appointment time, serviceman had not left Prescott,  (1 hour drive).  cancelled.  Called 10/11/2016,  no service, man was rude to my wife, will not service.
Response from Prescott Watch and Clock
"I repaired the grandfather movement and set it up in your house and everything was perfect. Even though I discussed the price with your wife when I presented you the bill you had "that look" on your face. I've seen that "I'm not going to be happy with this" look before and I knew trouble was coming. Sure enough, a few weeks later you called to complain that the moon phase dial might not be clicking around so I said I would stop by when I could even though it is a small detail as most people never even pay attention to the moon phase. I tried to stop by on two occasions even though you live 60 miles from Prescott and your "compound" was locked up and the gate was closed, no one answering the phone. Then I got a call that you tried to fix the moon phase yourself and now the clock had stopped running. I tried to make another appointment and told your wife when I could come up but she called back and told me that you and her were going for a ride so you wouldn't be home. Alright then. Apparently it wasn't so important to get the clock fixed but it has been hugely important for you to blast me everywhere you can. Good for you. I hope you feel better. I'm not giving you a refund because the work I did was good and when a customer attempts to fix his clock himself my warranty expires immediately."

Jim E.
Aug 2016
1.0
$150
After picking up the clock, I noticed marring on the front and deep scratches along the back. I returned to the shop and my exact words were "this was in pristine condition when I brought it in" and showed them the marring on the front and the scratches on the back. The owner came out and said they hadn't made them and I repeated my statement and added that it was in perfect condition. His response was no it wasn't because it didn't work; and added a derogatory comment about "some customers" referring to me, which left me aghast. I have never dealt with a more obnoxious, condescending person anywhere. He proceeded to say he could fix the marring and grabbed a can of polishing paste and rubbed the front marring off as he continued to berate me and it only went down hill from there. His final comments were for me not to come back again. Had he just initially said okay, sorry about the marks on the front, let me take care of that, I would have been happy and ignored the other scratches on the back and probably rated him a B or better.
Response from Prescott Watch and Clock
"Their was one light scuff, not a scratch on the front of the clock which I took care of on the spot with some oil based stain which may or may not have been there when the clock was brought in. None of the old clocks I work on are "perfect" and we do the best we can."

Bill M.
Feb 2016
5.0
$800
unknown

Peter K.
Jul 2015
5.0
Yes, I recommend this pro
$350
unknown
Response from Prescott Watch and Clock
"Thank you for the very nice review [removed member name]. I always tell customers that clock repair takes time and this is not Walmart. Actually repairs would be much faster and cheaper if clock and watch owners would realize that ownership requires maintenance the same as an automobile or motorcycle instead of bringing me basket cases that have not been serviced in decades and then expecting me to work miracles which I see all the time. The other day I had a fellow in the shop who was actually proud of the fact that he had owned his grandfather clock for 40 years and had never had it serviced. Needless to say he was disappointed when I explained the cost and time it would take to bring the neglected clock back to life."

Gwen H.
Dec 2014
5.0
Yes, I recommend this pro
$100
The clock was repaired quickly, accurately and on budget to like-new condition.  We'll definitely use his services again for other clock and watch repair needs.

Cheryl S.
Jul 2014
5.0
Yes, I recommend this pro
$100
Very professional and knowledgeable. Shop repair area within view was impressive in terms of tools and equipment available.

Kimberly J.
May 2014
5.0
Yes, I recommend this pro
$250
Derick is a very professional and skilled watch technician. The service was done promptly and the watch runs great!

Jim F.
Mar 2014
5.0
Yes, I recommend this pro
$850

Upon arrival and inspection several problems were found that required for the movement and chimes be taken back to the shop and repaired. The clock was delivered and assembled and this clock has never run so good. Derick was very professional and through and very knowledgeable. I would recommend him for anyone else and I will use his services again when needed.


Response from Prescott Watch and Clock
"Thank you for your very kind words [member name removed]. Please feel free to call if you have any problems with your very old and wonderful tall case clock. I sure enjoyed working on it."

Licensing

State Contractor License Requirements

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FAQ

Prescott Watch and Clock is currently rated 3.7 overall out of 5.

Prescott Watch and Clock accepts the following forms of payment: CreditCard

Yes, Prescott Watch and Clock offers free project estimates.

No, Prescott Watch and Clock does not offer eco-friendly accreditations.

No, Prescott Watch and Clock does not offer a senior discount.

No, Prescott Watch and Clock does not offer emergency services.

No, Prescott Watch and Clock does not offer warranties.