Pitzer's One Hour Air Conditioning
About us
We are called Arizona's On Time Heating and Air Conditioning company. We have offices in Lake Havasu City, Bullhead City, Kingman and Prescott Valley. We only do four things. We do maintenance on furnaces and air conditioners so they don't break, we fix them when they break and replace them when they get old and inefficient. THe fourth thing we do is IAQ, which stands for Indoor Air Quality. IAQ includes things like Duct Cleaning, Air Filtration and Air Purification
Business highlights
Emergency services offered
56 years of experience
Services we offer
Air conditioners and furnaces; maintenance, Duct Cleaning, Filtration, Indoor Air Quality Solutions, UV light sterilization, repair and replacement
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.546 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 74% | ||
| 13% | ||
| 0% | ||
| 11% | ||
| 2% |
Showing 1-25 of 46 reviews
Marty B.
Jul 2020
Arizona summers are HOT! My Mastercool evaporative cooler took a dump and 3 providers said the were booked for 2 months. I found Pitzer's One Hour Air Conditioning & Heating on Angie's List. They scheduled me for the same day. Juan arrived 2 hours before my scheduled appointment and diagnosed the problem and had it repaired in a couple of hours. He was very courteous and knowledgeable. I live in a rural area where many service providers won't even come; One day service is next to impossible. Do not hesitate to call Pitzers. Thanks Juan
Ron B.
Jun 2019
Because their employees are on commission, I was told that my heat exchangers were rusting out and to replace both furnaces. After getting a second opinion it turns out my furnaces are good for another five years. I cancelled my service contract and will hire a local company in the future.
Leslee S.
Sep 2017
We have them coming out in the next couple of weeks. We had done it on some special that they had given us a coupon, so it was like $89. The service was okay, the guy that came out was okay. Then they tried to up sell us on an annual service agreement, a warranty service agreement. That was bad. The lady over the phone quoted one price, then the tech came and quoted a different price that was higher. When we signed up it was a third price that was even higher. That was ridiculous. Price rating – I think cause we were on a special it would be an “A”, it definitely would not be an “A” if they had to do repairs, but since it was just maintenance I would say an “A”. We are going to be doing the same service on the coupon deal in a couple of weeks, and if they try to sell me the annual service package, we’re not going to bite on that.
Julie R.
Aug 2016
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Marge H.
Jul 2016
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Genna S.
Jan 2016
unknown
Ron B.
Nov 2015
unknown
MARTHA M.
Jun 2015
Steve did the tune up. Some repairs were needed, which I had anticipated. Steve M showed me the parts that needed repair/replacement. He not only showed them to me , he showed me what was wrong and the repercussion of fining/replacing or leaving the part in place. He went through the itemized bill with me, showed me the best prices and warranty information. My system works better now that it did 7 years ago when we purchased the house.
I asked so many questions regarding my unit, the parts/service needed and the charges. Every single question was answered professionally. It was a surprisingly nice experience.
Paul J.
Feb 2015
unknown
Response from Pitzer's One Hour Air Conditioning
"Dear Member, Thank you for the review. We truly appreciate your business! Larry Thornton President"
Maxine W.
Dec 2014
Arrived on time, very friendly, thorough service - heat now works better.
Response from Pitzer's One Hour Air Conditioning
"Dear Member, Better is always good! Thank you so much for the great review! Merry Christmas! Larry Thornton President Pitzer's One Hour Heating and Air Conditioning."
Dennis B.
Dec 2014
unknown
Response from Pitzer's One Hour Air Conditioning
"Dear member, Thank you for an A rating! That sure helps us and we sure appreciate customers like you. Merry Christmas! Larry Thornton President"
Rebecca M.
Sep 2014
It didn't go well, the AC unit froze up the first night because they didn't charge the freon correctly. They fixed it the next day. This is only one issue we have had with this company. Please be warned this company is no good.
Response from Pitzer's One Hour Air Conditioning
"Dear Angie's List Members; There are always two sides to a story. Here is the other side: This member originally purchased a low-end unit in April of 2009. As with most low-end units there was only a minimal 1 year parts and labor warranty included with the system. (they could have purchased up to 10 years parts and labor for an additional fee, but for whatever reason, did not) I am not faulting the customer, every decision made is always justified in the mind of the decider at the time, however in hindsight we often realize we maybe should have made a different decision. One other piece of the puzzle is that the unit was never serviced or maintained, even though we recommended annual maintenance in writing and the manufacturer's paperwork also states that the unit needs to be maintained annually. Rather than maintaining the unit we were only called when the unit broke down. The part that failed on this particular call was the most expensive part (the compressor) of an air conditioning unit, hence the high cost of repair. When a part such as a compressor fails there is not just a charge for labor, but also shipping, freon, freon recovery, torch, solder, etc included in the repair price. It is always our recommendation that a consumer get the longest warranty possible on ANY mechanical device. No matter the brand, efficiency, or any other factor, mechanical devices are designed, built and installed by humans and that means they WILL eventually break. We never are happy when a customer, whose warranty has expired experiences a break-down, and obviously, as shown in this review, neither is the customer. So, in closing. our company has been around since 1969. We truly do care about customer service and our reputation, I wish we could make everyone happy, but in cases like this, unless the person had a warranty there was really nothing we could have done differently. I leave you with a famous quote attributed to Benjamin Franklin: "The bitterness of poor quality remain long after the sweetness of low price is forgotten" Sincerely, Larry Thornton President Pitzer's One Hour Air Conditioning"
Roger C.
Jul 2014
unknown
Response from Pitzer's One Hour Air Conditioning
"Dear Member, Thank you so much for such a fantastic rating. It is reviews like this that help us grow! You are truly appreciated. Thank you for your business. Larry Thornton General Manager"
Hugh G.
Jul 2014
unknown
Response from Pitzer's One Hour Air Conditioning
"Dear Member, Getting a review with all 'A's' makes our day! Thank you for your business and the trust you put in us. We don't take that lightly! Respectfully, Larry Thornton General Manager"
GAIL D.
Jun 2014
Will let you know when/if we need the ac
Response from Pitzer's One Hour Air Conditioning
"Dear Member; So glad we could be of service. Your satisfaction means so much to us. Have a great day! Larry Thornton General Manager Pitzer's One Hour Air Conditioning"
Sandra C.
May 2014
unknown
Response from Pitzer's One Hour Air Conditioning
"Thank you so much for the great review. You have made our day! Larry Thornton General Manager"
Genna S.
Feb 2014
Very well.
Response from Pitzer's One Hour Air Conditioning
"Dear Angie's List Member; Thank you for taking time out of your schedule to recognize our company with positive remarks! We certainly appreciate it. I have researched who did the work at your home and will be sure to recognize them at a company wide meeting in the near future! Thanks again! Larry Thornton General Manager Pitzer's One Hour Air Conditioning Benjamin Franklin Plumbing"
Paul J.
Jan 2014
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Response from Pitzer's One Hour Air Conditioning
"Dear Member, Thank you so much for your kind review. We will be sharing this review, as we do with all our reviews, with the team at our next company wide meeting. Thank you for your business! Sincerely, Larry Thornton General Manager"
GAIL D.
Jan 2014
unknown
Response from Pitzer's One Hour Air Conditioning
"Dear Angie's List Member; Thanks you for your review of our company,giving us an 'A'. We will be sure to talk at this in our next company-wide meeting, reminding our team how important these types of reviews are received. We truly appreciate your positive feedback! Al the best to you. Larry Thornton General Manager"
Allen B.
Nov 2013
The crew arrived on time and spent approx. 2-1/2--3 hrs cleaning the air ducts on this new construction home. Cesar also went into the attic to get the furnace info for the records and later furnace inspection and found a small water leak which he showed me and repaired. A small thing but he caught it. These guys were polite, courteous, careful to keep everything clean and did a good job. The Club membership gets us 2 services and discounts on repairs etc. There was no upselling from the sales guy Keith or todays' crew. Price for the Club and the duct cleaning were close to what we paid in Michigan 5 years ago for similar work.
Response from Pitzer's One Hour Air Conditioning
"Dear Angie's List Member, Thank you for the "Page of Happiness" Nomination. Always happy to hear from a Satisfied Customer. I agree with you, Cesar is wonderful. He has been with our team a long time. A perfect Gentleman! Have a great day! Larry Thornton General Manager Pitzer's One Hour Air Conditioning"
Leland W.
Sep 2013
All went well. on time and reasonable. will use them again
Response from Pitzer's One Hour Air Conditioning
"Thank you for the great review! It appears that this was a weekend call and we take great pride in being available! Again, thanks! Larry Thornton General Manager"
Travis L.
Aug 2013
without a hitch, on time, professional and inexpensive
Response from Pitzer's One Hour Air Conditioning
"Sorry for not responding sooner. Thank you for the awesome review!"
Susan K.
Jul 2013
The service turned out really good. They do a very through job.
Response from Pitzer's One Hour Air Conditioning
"Thank you for the "A" review! We are happy that you are happy! Have a great day! Larry Thornton General Manager"
William G.
Jul 2013
They came the next day after I called and fixed the problem. If they would have stopped there it would have been a good service call. However they offered to check the furnace since it was almost 20 years old. During the check they stated the heat exchanger had 2 cracks and the furnace should be red tagged. They sent their sales person over the next day to give a quote on a new furnace. I had the furnace checked by 2 other HVAC companies. Both did not find any problems with the heat exchanger.
Jeffrey S.
Jul 2013
The service has turned out fine. They set up appointments right away and have always been on time. They have been good to deal with.
Response from Pitzer's One Hour Air Conditioning
"(removed member name), THANK YOU for giving us such a high grade! I am so glad we made you happy. We sincerely appreciate your business. Larry Thornton General Manager"
Licensing
State Contractor License Requirements
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FAQ
Pitzer's One Hour Air Conditioning is currently rated 4.5 overall out of 5.
Pitzer's One Hour Air Conditioning accepts the following forms of payment: CreditCard
No, Pitzer's One Hour Air Conditioning does not offer free project estimates.
No, Pitzer's One Hour Air Conditioning does not offer eco-friendly accreditations.
No, Pitzer's One Hour Air Conditioning does not offer a senior discount.
Yes, Pitzer's One Hour Air Conditioning offers emergency services.
No, Pitzer's One Hour Air Conditioning does not offer warranties.