Merry Maids of Prescott

Were not there when scheduled, cost was 50% more than they quoted, they did not finish the job and refused to return without being paid more.  Made unauthorized charges to my credit card. DO NOT USE THESE PEOPLE UNLESS YOU WANT TO GET RIPPED OFF!

TERRIBLE. Girls worked very hard but management is terrible. I recently had Merry Maids come clean a home we just bought. First they had someone go through the house and create a detailed Quote. They it would cost between $350 and $480. I first had to give them a $150 deposit. They were to clean the home the next Monday. THAT DID NOT HAPPEN as they must have been there a total of one hour but managed to charge me another $980 on my credit card. They were supposed to finish that Friday. BUT NO, they did not come back until Saturday which completely ruined our day. When leaving they stated that the office would get in touch with me to discuss charges and possible discount due to inconvenience. NO CALL but they did manage to charge another $385 to my CC. FYI that is well over $600 collected now. I called to complain about the unauthorized charges and lack of completeness in their cleaning just to be told that they already gave me a $100 discount, REALLY, and that they would not come back and finish the job without charging me even more. VERY UNETHICAL AND BORDERLINE FRAUDULANT! BTW, the tops of the laundry room cabinets still had a 1/4" of dust on them and they did not dust the niches in the living room. Also the top shelves of bedroom shelves were not dusted and the stone of the fireplace is still a dusty mess. Updated by John Harry, Jun 06, 2017 I recently had Merry Maids come clean a home we just bought. First they had someone go through the house and create a detailed Quote. They it would cost between $350 and $480. I first had to give them a $150 deposit. They were to clean the home the next Monday. THAT DID NOT HAPPEN as they must have been there a total of one hour but managed to charge me another $980 on my credit card. They were supposed to finish that Friday. BUT NO, they did not come back until Saturday which completely ruined our day. When leaving they stated that the office would get in touch with me to discuss charges and possible discount due to inconvenience. NO CALL but they did manage to charge another $385 to my CC. FYI that is well over $600 collected now. I called to complain about the unauthorized charges and lack of completeness in their cleaning just to be told that they already gave me a $100 discount, REALLY, and that they would not come back and finish the job without charging me even more. VERY UNETHICAL AND BORDERLINE FRAUDULANT! BTW, the tops of the laundry room cabinets still had a 1/4" of dust on them and they did not dust the niches in the living room. Also the top shelves of bedroom shelves were not dusted and the stone of the fireplace is still a dusty mess.

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They are very professional and friendly too. Don't waste a moment.

The two women were on time and very professional. They worked continuously and did an outstanding job. We will use them on a continuing basis. Probably the best housecleaning we have ever had. They brought all their own supplies and worked hard. Exceptional job! The office even followed up to make sure we were satisfied.

On surface looked ok..but on closer inspection, did not clean top of refrigerator or cabinets above it. Found dirt & bugs in edges of carpeting. House was unfurnished, so nothing to work around. We were specific about our expectations. Continue to find other areas that were missed. Would not hire again.

Overall the job was ok but definitely not what I expected. They were good at wiping everything but missed a lot that needed scrubbing or extra care. A few rooms looked great but a few of them seemed to be half-way done. There was more than one person. Maybe some of their people are good at their job and some maybe not.