Yavapai Plumbing & Heating LLC

I was devastated by the service I had with Yavapai Plumbing and Heating. I'm a teacher, so I have very limited funds. I'm a single mom, and I don't know a lot about furnaces. My heating in the winter and now air conditioning in the summer was not working. I called the company, because a really nice man had helped me out about two years ago. I just wanted to check on rates and a man named Trevor said he would be over the next day. He assured me he would give me a quote before doing anything or charging anything. I made that clear, because I have been taken advantage of in the past. He stayed a maximum of 15 minutes, changed the batteries on my furnace wall unit because unbeknownst to me, that was the only problem. My furnace was working fine. He told me I owed him $240, but if I paid him $150, he would give me a deal and sign me up for some kind of annual package with his company. I wondered how he could charge me so much for just putting in 2 AAA batteries. I asked him who the manager or owner of the company was, but he refused to give me that information. He was rude and disrespectful. He stormed out angrily and told me that I would never be able to get service from his company again. I almost never write negative reviews for companies. This is the exception. If you are a man or married, then you might not have to worry about being taken advantage of, but if you're a female or a single mom, please beware of this company.

It was an excellent service.

They were prompt in sending serviceman out that day. He was professional and found problem quickly. Needed a new control board which he picked up at local supplier, returned & installed new board, charging us $1275.00. We called the supplier to question the cost of the part(all info was on our invoice). The part cost $155.75. We were charged $1180.00 for that part!! We contacted Yavapai Plumbing only to get nowhere! We feel very "ripped off" which is so common with AC companies. Was hoping to avoid this kind of business with Angie's list!! Don't trust this company!!

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Install was top notch, no changes to the bid proposal or cost during installation. Won't know how good the A/C will be till next summer, and the heating season has yet to start. So will find out about performance of the system later, but I have no reason to believe it will be sub-par.

I basically asked for toilet running repair and new toilet. Prices quoted were not what they turned out to be. Was told to purchase my own toilet and they would install (after a new visit and corresponding service call charge). Was told it would only take an hour or so, then when he got around to it, was told it would take far longer. I was on a time budget and told him not to do it after all. Ended up having to take toilet back to store. Back to square one!

Excellent! These guys were on time and professional for both the estimate as well as day of work. They were both personable to my families level of satisfaction. I practice Real Estate and am an Educator. Customer Service is very important to me and to anyone in the Service Industry. Sunny and Rikk were both able to answer all of my questions every step of the way. I will recommend them and Yavapai Plumbing and Heating to anyone asking for a referral. When you call to request service the phone call handling is even top notch. This is such a rare thing to find, but Yavapai Plumbing and Heating nailed it perfectly.

I had previously researched the prices of sewage lift pumps, so I thought I was prepared for the cost to replace it. However, the price I was originally quoted, $1,500.00, was more than 3.5 times the LIST price of the exact same pump ($349.00) I could buy at Lowe's or Home Depot. I expected an hour of labor at $95.00 per hour plus a reasonable markup. I called the owner/manager and he tried to explain why the 3.5 times markup. I was still not happy and contacted Yavapai County Contractors Association. They too thought the markup was a bit high. As I was stuck between the proverbial "rock and a hard place", I managed to negotiate the price down to the $1,080.00. I will look for alternative plumbers in the future.

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