Window World of Phoenix, LLC

I ordered the sliding glass door on Feb 2nd. Was told 12-16 weeks, which was fine. Finally got a call for install at 18 weeks in mid June. Installation crew was great. They came and during installation, discovered that the glass doors delivered didn’t fit the frame, and they would have to “rush” a replacement order. They did their best to insulate the frame, but left several open gaps to the outside where 110+ degree Arizona heat could get inside. I had to call them 3 times to get an ETA for the replacement door panels that they mis-ordered, and am finally given an estimate of Aug 1. Then it moves to Aug 15. Installation finally scheduled, with a timing window of 12-2PM. At 2, I call and am told the driver is 40 minutes away. After 1.5 hours, I call back, and the driver tells me he thought I was in Mesa, and he’s now over an hour away. It has been one mistake after another with over 6 months time passing from order to final install, very poor communication, and no conveyed concern or sense of urgency or empathy to resolve my issue. I never write these, but simply could not let this one go without addressing. Do not use Window World of Phoenix.

Sales person was not entirely truthful. He told me, as well as my son and grandson, that if I financed through Wells Fargo, I would receive 0% financing. That was entirely untrue. In order to avoid finance charges, I had to pay account in full. Today I called and asked if the new windows qualified for a government energy saving tax refund. The person I spoke to had absolutely no clue. I am not a satisfied customer. Workmen, however, were very courteous and finished work in a timely manner.

My windows were not easy to replace and a lot of modification had to be done which was unforeseen. They did a magnificent job making an almost impossible job into a great experience. Even though it took more time than planned, the outcome was worth it. I don't believe any other company would have provided the customer service this company provided. Anyone else would have walked away without the windows fitting properly so that I could open my shutters but Window World never gave up without charging me anything additional. The screens became another issue which they resolved. I love my windows and screens and cannot say enough good things about this company. I highly recommend them to anyone who wants the job done right. Window World proved they are honest, reliable and customer satisfaction is their number one priority. Thank you Window World for all your hard work and diligence.

Very well. The evaluation was thorough. They took time to make sure they understood exactly what I wanted and to answer my questions. They were able to show me options for my new windows so I could see what would match what I was looking for. Installation went quickly and without problems. They cleaned up thoroughly after they were done, and we've been very happy with the results.

Replaced two plate glass windows with sliders. Took several weeks from order to installation but job was completed on time, neatly and professionally. Love the new windows.

The work went great. The sales rep was very informative and responsive. The installation team was very professional, prompt, hard working and fast. We had all 7 windows installed in less than 4 hours! The cleanup was perfect, including vacuuming, cleaning the windows themselves, and leaving my home and yard spotless where they worked. I couldn't have been more pleased. We have had the windows for over a year now, and they have made a huge difference in noise reduction, and heat and cooling retention. And they are beautiful. Thanks, Window World!

Very well. Everything as expected and job completed timley.

They did a great job. The old windows were actually "shot" in as was the process in 1957. The crew managed to get them out with no damage, and in record time. The company was very good at communicating a timeline on when the special order windows would be in and when to expect installation.

From initial visit to installation everything went exceptionally well. There was an issue with cracked Travertine tile in one room only and Window World had the tile replaced and reset. I could not be more pleased.

I am very pleased with the overall experience. The sales process and installation of the new windows went as expected. They were on time for every appointment and the windows were installed 6 weeks from taking the order.

Everything went very well. They installed 7 windows, and the estimate was an hour per window, but they were done in 4 hours! Everything worked great, and they also cleaned up very well. Would work with them again, but I don't need any more windows. Thanks!

It went very well. The windows are wonderful and the service was very professional!

Everything went as planned.

great. very satisfied!

My windows were not easy to replace and a lot of modification had to be done which was unforeseen. They did a magnificent job making an almost impossible job into a great experience. Even though it took more time than planned, the outcome was worth it. I don't believe any other company would have provided the customer service this company provided. Anyone else would have walked away without the windows fitting properly so that I could open my shutters but Window World never gave up without charging me anything additional. The screens became another issue which they resolved. I love my windows and screens and cannot say enough good things about this company. I highly recommend them to anyone who wants the job done right. Window World proved they are honest, reliable and customer satisfaction is their number one priority. Thank you Window World for all your hard work and diligence.

They are installing windows right now. The guys that are doing it are great, very meticulous, cleaning up after themselves.

unknown

unknown

unknown

unknown

The 2 installers showed up on time.  They were friendly, skilled, and carefully cleaned up around each window, with a vacuum, after the installation was finished.
I love the windows!  One window was binding a bit after install.  They weren't able to adjust it enough; so, they told me that they
would order/install a new one for me.  In a few weeks, they returned with the new window.  It fit perfectly.
No complaints...good company to deal with.

unknown

It went very well. The staff in the showroom were very good, the installation professional

Experience was excellent. The contractor does quality work and that's rare these days..we're so pleased, that we've contracted again to replace 7 more windows and replace the front door. The work schedule is heavy, 10 weeks out. But they are worth the wait.

We just purchased a new home and the builder would not make any changes to the plan. After moving in we hired Window World to take a window out in our game room and replace it with a door. The door was purchased and installed without an issue. We are happy with their work and would use them again.