ULTIMATE ELECTRONICS

MY OVERALL EXPERIENCE WITH ULTIMATE WAS VERY INCONSISTENT. THE MANAGER AT THE STORE WAS HELPFUL AND ACCOMMODATING, HOWEVER THE SALESMAN WAS RUDE AND NOT VERY KNOWLEDGEABLE. THE INSTALLATION DAY WAS DEFINITELY NOT UP TO EXPECTATIONS FOR THE PRICE PAID. THERE WERE 2 GUYS WHO DID THE INSTALL, THE LEAD ONE BEING VERY IMPATIENT WHILE THE OTHER WAS GENERALLY NICE. THEY WANTED TO TAKE THE EASY WAY OUT THE WHOLE TIME AND RECOMMENDED DOING THINGS THAT WOULD TAKE THEM LESS TIME. ULTIMATELY ''ULTIMATE'' DID A MEDIOCRE JOB AND THE END RESULT PRODUCED A WHOLE IN THE WALL WHEN THEIR DRILL WENT THROUGH INTO ANOTHER ROOM, THE PLASMA WAS CROOKED, THEY WERE SUPPOSED TO PATCH HOLES AND DID A HORRIBLE JOB (HAD TO PAY A PAINTER TO COME IN), THE IN-WALL SPEAKERS WERE CROOKED, AND THEY SCRATCHED UP THE WALLS.

ONE INSTALLER WAS SENT OUT TO OUR HOME, THIS WAS OBVIOUSLY MORE THAT A ONE MAN JOB. TONS OF CABLE LEFT BEHIND THE TV, 4, 3 X 5 HOLES IN THE WALL (AT TIME OF PURCHASE WE INQUIRED ABOUT ANY HOLES THAT WOULD NEED TO BE FIXED, THEY ASSURED US THAT THEY WOULD ONLY BE MINER AND THEY WOULD REPAIR), WIRES FROM THE CEILING SPEAKERS ARE NOT TUCKED IN THE DOWN ROD LIKE THEY WERE SUPPOSE TO BE (INSTALLER SAID IT WASN'T SUPPOSE TO AND THAT IT WOULDN'T FIT, BALONEY!), HOLES WERE OUTSIDE SPEAKER ARE (I PATCHED THEM MYSELF, DIDN'T WANT RODENTS COMING IN), THE HOLES HE DID PATCH LEFT GLOBS OF SPACKLE ON CONCRETE, AND NO ADEQUATE TRAINING ON REMOTE. I SPOKE WITH THE MANAGER TO GET THEM TO REINSTALL DUE TO AN ENTERTAINMENT CENTER INSTALLATION, HE SAID HE WOULD GET BACK TO ME AND I NEVER HEARD FROM HIM. PATHETIC CUSTOMER SERVICE!