About us
From Humble Beginnings to Industry Leaders Tribal Waters LLC was founded in 2006 by a husband-and-wife team who’ve been married since 1995. What started as a modest operation in a rented strip mall space with just five employees has grown into something extraordinary. Today, we operate out of an 18,000-square-foot facility on 3 acres of land we proudly own, with a team of over 60 dedicated professionals. We’ve built our company on integrity, quality, and hard work—and we’re proud to be completely debt-free. We are able to help with everything from new pool construction, remodels, landscape, hardscape, service and repair. Tribal Waters is now honored to serve as the executive pool builder for many of the Valley’s top home builders. We’ve also earned the distinction of being the #1 commercial pool builder in the state of Arizona and are expanding into Nevada with our newly acquired commercial license.
Business highlights
Services we offer
Fireplaces & BBQ's Splash Pads., Hardscape & Water Features, Residential & Commercial, Spa Construction & Remodeling, Swimming Pool Installation
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 59% | ||
| 12% | ||
| 0% | ||
| 0% | ||
| 29% |
Filter reviews by service
This was the worst experience we've ever had with a contractor. I have about 8 pages of notes documenting our interactions with this provider, but I have summarized the major issues below.
1) The length of time it took to complete the work was much longer than we were lead to belive it would be. We signed the contract in the middle of March 2013. They began filling the pool on August 31 and we were still dealing with them to try and get things right in mid-October 2013 when we basically gave up. I don't believe there was anything significantly difficult about our pool - it is pretty straight forward without a lot of extra features and we didn't try to make any changes along the way. There was one two-week time period and one other weekend when we told them they could not have access to our yard, but those were the only delays on our part.
2) The workmanshp was very poor. The grout is already falling out and the deck is uneven. Pumps and so forth were incorrectly installed/set up. They had to come back and fix things several different times. They had even thrown stuff in the trash that we actually needed.
3) They had no respect for our time or our property. They damaged several items on our property through negligence and would leave without telling us something was damaged. The one time we did have them come back out and fix something, it ended up worse off than it was after they damaged it. There were several days when we were told someone would be out to do some work when nobody would arrive and other days when they would show up without any warning. I know it was an and quot;inconvenienceand quot; to them that we asked for notification before somebody needed in our backyard because we keep the gate locked. We have very legitimate reasons for this (including an attempted break-in) and we explained it to them, but apparently that just didn't matter. All we asked was somebody give us some notice - even an hour would have been enough on most occasions - so we could make sure the gate was unlocked for them. We also would have appreciated calls to let us know when they weren't going to make it.
4) We found them to be unprofessional. We requested a meeting with the owner and never heard back although we were told a couple of different times he would be in touch with us. After we requested the meeting with the owner, a and quot;quality controland quot; person was sent to our house (another forgotten appointment that had to be re-scheduled) and he spent hardly any time there and basically blew off most of our concerns. We ended up with a check for $150 to compensate us for one of the most minor issues we had raised.
I could go on and on and we are still debating contacting AROC.
The only bright spots were the ladies in the office and I'm sure they were sick of hearing from me.
The sad thing is, they cost themselves future business from us. We have a 1/2 acre lot and our whole backyard needs to be finished - landscaping, built-in grill, etc. Had they done a decent job on the pool, we would have contracted with them to work on the other stuff as well. There is no way we would use them now, we don't want them anywhere near our property again.
"Unfortunately, this member let her male companion sign for change orders for additional work, and then did not want to pay for them when they were due. Beyond that the homeowner did a portion of the project themselves, and did not adhere to the city codes, which we had to correct. The time frame to complete the pool was due to constant changes, homeowner redos, having to apply for additional permits and the the fact that the homeowner was not willing to pay for services provided. Thet went to the Registrar to force us to finish the pool without having to pay for all of the change orders prior to completion. The Registrar found in our favor, and the homeowner paid us on the spot. We then scheduled completion of the pool. We performed our work in a professional and timely manner with the exception of the delay caused by homeowner non payment of funds justly due our company. I am sure that had she and her companion discussed the matter between themselves the homeonwer would have realized that the changers were authorized by the companion, then the problem would have never existed. Both the homeowner and the companion signed the paperwork. Unfortunately the homeowner is blaming our firm for things that were not in our control. Had they gome about their part of the project in the proper manner by securing the correct paperwork and making sure that when performing the work, thet kept to the acceptable standards set by the city. That coupled with the non payment stalled their project by months. The fact is that at the end of the day she paid her balance and we finished her project to her complete satisfaction. Please feel free to call our offices for a list of VERY satisfied customers"
"This review is obviously not for our firm."
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