Steel Shield Security Doors And More

after paying for the door from the salesmen john they scheduled the =door to be installed 2 weeks later and the gentelman cam right on time like they said . he installed the door and everything looked great and then noticed a month later that one of the screws can thru the insdie trim behind the door john the salesperson came out and agreed that it was there fault and that they would fix it , so about 3 weeks later the trim guy cam out and replaced it and WOW what a great job he did considering that this is a new house and now you cannot tell it ever happened.. I will always recommend this company to any of my friends and family because they stand behind there workmanship as well as there products. When it come to the customer service there isn't another company out there that in my opinion can touch them thanks curt landon

The job went very well and was done in a professional manner.The installer was very kind and explained the entire process did a excellent job. I must say that Buzz the installer paid close attention to detail and definitely cared about the finished product.I would recommend Buzz as a great installer that anyone would be perfectly happy with.Buzz thanks for a job well done.

I should have written this review 3 years ago when I first had my two screen doors installed in Apache Junction, AZ! I just recently sold that home & am now looking for another company in New Mexico that is comparable to Steel Shield, but that isn't easy! I sure wish Steel Shield had service in New Mexico! My doors were installed on a manufactured home & Steel Shield was the only company I spoke with that said they could easily install on a manufactured home. They did a beautiful job, were very professional & fitted my doors perfectly. With my screen doors locked, I loved that I was always very confident with leaving my front door open for fresh air.... or could open my door to a stranger.... and have total protection between them & me. Living alone, I knew I was totally safe & secure behind my Steel Shield doors. With the sale of my home, I'm happy that I was able to pass on this wonderful product of protection (and beauty) to our home buyer. I left the Steel Shield brochure for the buyer so she would know more about her doors & appreciate their quality & how much she is now protected. I loved my Steel Shield doors & am currently trying to find a company that is comparable so I can have steel screen doors installed on my new home in New Mexico.... but I think Steel Shield is unequaled in quality!

This company is by far the best at what they do! The doors look amazing and function perfectly. Issac was our installer, he was right on time, extremely polite and after he was done there was not a trace of any work having been done, except now we have these amazing doors. The doors are constructed meticulously and we could not be happier.

Great! Right from the start, I was impressed by the sales rep (Mark) who not only gave me the Angie's List discount, but also a veteran's discount as well. We leave our bedroom door open at night now when the weather permits (Spring/Fall) and enjoy the cool evening breeze with this screen door knowing that we will be secure at night. The door is sturdy and well made.

Awesome. The owner stopped by to discuss screen door on his way home. Picked the door and options and placed order. Only complaint is that they are so busy. Took exactly 7 weeks from purchase day to have the door installed. Issac, their installer did a wonderful job. He took his time to make sure the door was perfectly installed. He even keyed the new lock and cleaned up after. I highly recommend Steel Shield.

Door was ordered Jan 31st 2018 Door was installed April 12, 2018 HOW IT ARRIVED: Custom iron security door arrived beautiful and and craftsmanship looked good. The design we chose was a solid iron inset with powder coating. After installation, the door looked beautiful. Taking a closer look at the door, I did notice some things I was not happy with. I am a picky person to start, a perfectionist at everything I do, and I have painting experience with metal. WHAT I NOTICED DURING MY PERSONAL INSPECTION: 1) There were some pitting and tiny cracks in the iron design that concerned me with rust later on. 2) There were a few flaws in the door screen frame such as the screen frame not square with door frame, pushing against door handle hardware, it appeared to be out of alignment and screws crooked. When disassembled for cleaning, it was warped. 3) Phillips head screws utilized on the frame and hinges with only a few one way screws which the salesman briefed we would be getting all one way screws. Correction: Steel Shield replaced with one way screws 4) Thresh hold not caulked/sealed which would allow bugs to enter Correction: Steel Shield caulked the joints 5.) Door sweep rubber seal on bottom of door was not touching the thresh hold to seal for bugs Correction: Steel Shield re-drilled holes and lowered the door sweep 6.) One hinge had powder coating chip off exposing bare metal Correction: Steel shield replaced the hinges 7.) Security Door frame was not secured tightly to the wood frame of my home (gaps for a burglars crow bar) Correction: Steel Shield Re-secured the frame with one way screws 8.) Door sweep metal frame on bottom of door had exposed bare metal on the end from cutting during installation Correction by Steel Shield: touch up paint applied AFTER 6 MONTHS OF OWNERSHIP & MAINTENANCE (OCT 2018): 1) Cleaned the door as outlined in Steel Shield instructions on 8 OCT 2018 and noticed while cleaning rust forming inside pits, and welds in the security door; my white rag was orange from rust in certain areas, huh oh, not good.... 2) Seemed as if the finish was bleeding a black tar residue in some areas of the iron design inset 3) Rust in weld spots as if the powder coating did not adhere to certain areas leaving a hairline crack in the finish allowing rust to form ACTION TAKEN TO REMEDY OUR CONCERNS: 1) I explained to Steel Shield what was going on, sent them photos of our concerns. Michael at Steel Shield was very professional, he apologized and set up an appointment to return to our home and remove the security door for re-finishing. 2) Security Door was sand blasted and refinished resulting in an beautiful finish with no pits or cracks and NO RUST 3) Screen Frame was rebuilt and matches the door frame perfectly now 4) Installer did an excellent job installing the door on 23 OCT 5) Door was repaired and back on my home in a week, looks excellent! END RESULT: 1) We are extremely happy with the Security Door looks, function and finish 2) Steel Shield stands behind their work, warranty and quality 3) This is a top notch Company for Security Doors 4) I think I was just one of those few who had a bad experience and it does happen as we all know, like buying a new car, there may or may not be flaws requiring warranty work... 5) We are very happy with Steel Shield, their practices, timing response, and how they made it right for us WHAT WE DID AFTER FINAL CORRECTION & REFINISHING: 1) We wrote a personal note to all the people involved with crafting, finishing and installing the door and gave them a $10 Subway gift card to grab a bite to eat on us as a token of our appreciation for quality of work performed. We felt that was important to let the workers know they are appreciated. 2) We hand delivered the notes and gift cards to Steel Shield CEO, Michael 3) Michael is a great CEO and a very good person who cares about his business, we did a tour of the shop while we were there and everyone is very friendly 4) The doors in the powder coat booth appeared to have been properly prepared for powder coating (I didn't see any rust or grease, etc...on a door being painted) RECOMMENDATIONS: 1) If you are having repairs done, beware of the grinder they "must use" to remove one way screws. The sparks that fly from the grinding is actually tiny chinks of metal flying and they can or may hit the powder coating surface and pit the paint, stick into the paint and is not visible to the eye and will cause tiny rust spots later on. When it starts, it won't stop like cancer. 2) It's critical to inspect the doors finish and screen frame fitment on the door prior to installation for any flaws or concerns you may have; better to correct before they install it 3) It's critical to have the door installed correctly and precisely the first time to prevent return repairs using a grinder to remove screws 4) May even be a better idea to go look at the door at their shop prior to them bringing it to your home; saves everyone a headache 5) Grinder: maybe a Dremel is a better option with a leather sheet hung on the door to protect it from these particles flying, hitting the door, sticking into the powder coating finish and preventing pits/paint surface damage We would use Steel Shield again, they are a great company!

Salesman in home experience: Answered all our questions, explained the process and how the installation would be performed. Always returned our calls and answered emails. Color samples are a bit small so, best to go in the store showroom and they will show you the color on an actual completed door. Also best to go to the showroom for door handle color choice. The Waiting Period: They are busy, ordered the door 31 JAN 2018 and installation occurred on 12 APR 2018, no problem waiting for a quality door. Expect to wait and understand they are busy. Showroom Experience: They are great in the showroom, answer all you questions, and will even allow you in the back to see completed doors which is awesome. Installation: Installer arrived and seemed very professional. I explained that I like to watch to ensure I see how things are being installed. Installer was nice and stated he didn't like someone looking over his shoulder, he liked being left alone. I gave him that respect, turned the radio on, showed him the bathroom and water dispenser. Installation Results: Door looked great however there were concerns that required them to return to complete the installation errors. They did ask for description and pictures of concerns. I emailed them numerous pictures and described the concerns in detail. - Trim pieces that was cut during installation left exposed shiny metal edges that could be seen easily, some pieces were not cut to proper length and didn't look appealing (They returned later date, repaired the concern with touch up paint, re-drilled some holes, re-aligned trim pieces and applied touch up paint) - Screen frame insert not centered on the door and not straight on the edges, if you look closely it appears bent and sitting against the door handle hardware (could not repair due to door handle hardware hole already cut which prevents altering; acceptable as is, experienced person would notice it right away, normal person would not look for it, so we let it go as is). The only way to fix this is to replace the entire door, once the hole is cut for the handle, that's it, no moving a screen frame with handle in the way. - Metal frame for security door not seated against home's existing wood frame leaving a gap for a pry bar (installer returned, removed door and properly secured the frame, then re-installed security door) - One way screws were mixed with Phillips head screws when we were briefed by salesman that all screws would be "one way screws" (installer returned and had to disassemble the door and re-install to correct the frame and hinge 1 way screws. There is a cover plate covering the door frame requiring door removal to correct) - Door sweep was not coming into contact with the thresh hold allowing insects to enter and thresh hold was not caulked properly (installer returned and adjusted the sweep and re-caulked the gaps) - After repair and installation, we do get lots of compliments on the door and we love it. Just need to lube the hinges and locks every couple months. Hinges started squeaking and the door would not close on its own (WD 40 does the trick and you have to play with the gas return shock adjustment to get the door the way you want it) - Installer - great young man, takes pride in what he does, but he wasn't happy to return for repairs and asked why I didn't point all this out when he was there? Had to tell him, I did stand outside but you said it made you a little uncomfortable, I explained to you I am a perfectionist, you said "me too", so I left you alone with complete trust. I just think he met his match with me being meticulous about how I do things (military does it to you). I think it made him better for the future jobs, they did listen to my complaint, respond, return for repairs and I appreciate that. Business response to complaints: - Dealt with secretary or representative in an office that asked for an email with photos and detailed description of concerns - Manager approved to send installer to return for repairs and Secretary called/emailed me to set up appointment date time for repairs - Would be nice to have the manager directly deal with these concerns with the customer versus a secretary relaying messages from the manager to the customer - If you have problems, "Go and ask to speak with the manager", bring photos, ask the manager to come to your residence. - Make sure before you agree and sign off for the work, you know who you will be talking to when there is a problem, you see what they look like, you know their name, you meet them, you have direct contact with the manager, and you fully understand the install process and repair process if something goes wrong. 6 Months later: - Cleaned the door OCT 2018 as directed and found little rust spots in the powder coat all over the center decorative metal insert and at weld spots. Seems that the powder coating is porous in some areas allowing rust to form and bleeding some dark brown substance in some spots. - Rust spots do wipe away with soap and water however, not sure what's going to happen 5 years from now. Anything that starts to rust will not stop. Cleaning with water as outlined in their instructions will only contribute to more rust. Powder coat wax is the key to prevent oxygen from entering the porous surface which is not listed in their care guide. - I would recommend you request to see the metal door and frame at their shop after fabrication and paint preparation before they apply the powder coating to ensure the surface has been properly blasted, clean, free of oil, surface rust and contaminates - Still lubricating hinges and locks every couple months - Gas shock seems weak and door doesn't want to completely close on its own, still trying to figure out the adjustments - The door does look good and we are ok with it, however I just think for the price ($1364.00) they may be rushing some steps including finish and installation due to demand for the product which is affecting quality Overall I think this is a good business however, I would have waited another month to get it done the right way the first time. Also, I don't think rust spots appearing in tiny spots all over on a steel powder coated door in Phoenix Arizona should be appearing after 6 months (rush job, poor surface preparation). Warranty will not cover this rust which is not right in my opinion. Should be at least 5yr warranty on rust appearing if it's done properly and not caused by a scratch or damage from customer. I need another door and hesitant to go back to this company from prior quality of materials and work experience, will shop around before I decide. This company received photos and details of my concerns immediately after installation which I still have should that email be needed.

Everything was professionally done from sales through installation. We would recommend this company.

Highly recommend Steel Shield. I am very happy with my security door.

Norm got back to me within a day and ordered our door. After the door was manufactured, the install was set up. The installation was very smooth. They arrived 30 minutes early and the door was installed within 50 minutes. Very please with the door and the overall process.

It went well, but we have had some mechanical problems with our back slider and have had to have them come out twice now and my front gate latch broke off and had to have them back a third time. They were always gracious about coming out, but I felt it was unusual for so many problems so soon after installation.

Awesome company, I would recommend them to anyone. Very well made doors, installed beautifully. Lots of quality for the money.

Could not have been more painless on our part.....great customer service prior to the actual work and Tim was terrific - installing , rekeying, rechecking his work, and all with a pleasant personality !

Sales was phenomenal and service and installation was terrific. Would highly recommend. Our salesman was Norm.

Staff was professional and prompt. The door is as ordered and installation went smoothly. Good selection of styles to choose from.

Great customer service.

Awesome. The doors are awesome, just heavy enough for peace of mind and very nice looking.

Everything went very well. Extremely happy.

unknown

In searching for a security door among the many suppliers, we ended up calling up Steel Shield Security Doors and one other who we determined to be the suppliers that offered the product that suited us the best.  Of the two we selected Steel Shield Security Doors.  

From the Factory Rep's visit we were able to select the door/color and hardware combination we wanted and confirmed it that weekend through a visit to their showroom which features many of the popular door designs and colors.

With the order we put 50% down and ran it by our HOA who had no problems with it as they had dealt with this vendor before.  

About a month later, after the door was fabricated, the installer delivered our beautifully fabricated door and installed it on the second attempt.  There apparently was some confusion regarding the installation which centered on our threshold.  Ours was not the usual installation as we had our house built with a threshold to accommodate the handicapped as my father was in a wheel chair when we had the house built. 

Rich, the installer did the installation perfectly and showed a lot of creativity and smarts in fashioning the installation to accommodate the custom threshold.  He was both professional and meticulous in his work.

All-in-all we are very satisfied with our security door as it is as functional as it is attractive.  We will recommend Steel Shield Security Doors to our family and friends.

unknown

The installation went very smoothly and rather quickly.  I'm pretty amazed with the speed and adeptness with which the salesman Norm came out, presented the product and options, procured finacing for the project, and got us on the calendar for the install.  They were actually about a week and a half early!

The installer Tim was very puntual and thorough, even stopping to help us move some furniture at one point!  This is a great company and a pleasure to do business with.  I would recommend them wholeheartedly.

Dennis, the Sales Rep, came out on 5/27/15 to give me an estimate on replacing my existing doors.  He was very thorough and explained everything that would be done.  After making my choice of doors, I was told  it could take up to 4 weeks, depending on their schedule.  About a week later, I had a call letting me know the doors are done and installation was scheduled for July 6.  Rick, the Installer, arrived in the am. on July 6th and got right to work.  I did not realize what a job it is to remove the old doors, frame, sill, etc.  Rick was a very conscientious worker and got the job done.
The doors are definitely quality, custom made, and beautiful... I am very happy with them and would not hesitate to recommend Steel Shield Security Doors to anyone.  They don't disappoint!

unknown