SNAPPY LAWN SERVICE

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We called them to come give us an estimate on Thursday only
to trim our back yard after the recent monsoon storms had come in; we had a lot
of overgrowth in the yard as a result. They came at the agreed upon time at
1:30 pm, but came ready to start immediately working and they didn't understand
that we had only wanted an estimate. No one spoke any English except for one
guy who spoke very poorly. He seemed to only understand the very basics, so
when I told him the price was acceptable but I would need to schedule service
for the next day, he didn't understand and kept asking me if $80 was too much
money. I found their confusion puzzling because of course I had never met these
people before, did not know their prices, but somehow I am supposed to hire
them immediately? I tried hard to explain that I had somewhere to be soon and
only wanted an estimate at that time, but I did want service for the next day
(Friday) but he still did not understand. He could only repeat if the cost was
too much. After some back and forth, he eventually had to call his brother over
the phone so that he could translate for him. I asked him if we could schedule
service for the next day at 2 pm and they agreed. I was looking forward to
getting rid of this hazardous yard, and $80 seemed reasonable to me.
The next day, I am sleeping and at 9 am approximately, I
heard my doorbell ring. My mother in law tells me that the lawn service people
are out front. Extremely irritated upon hearing that they are at my house 5
hours before the scheduled time at 2 pm, I refused to answer the door (a
mistake I will not be making again) and vowed not to hire them. I was basically
done by that point with their service, they didn't even give me a call on
either days to tell me they were coming, which I have never experienced before
with ANY professional company. They usually give you a courtesy call to make
sure you are home and ready etc. Nothing. Especially if you are going to arrive
5 hours ahead of time! Unacceptable.
Again, due to all of this commotion, and still being half
asleep and aggravated, I laid back down. They rang my doorbell once more and
knocked. I hear some noises coming from my back yard but assume at the time
that they are echoes from the knocking. A minute later, I decided to go take a
peek out the back and immediately notice that my bike is gone from my back yard.
I raced to the front and they were gone. I immediately called the company and
the woman on the phone was very defensive. She claimed that these employees
would never do such a thing, they had been with the company for over 30 years
(despite NO ONE looked over 35, soo landscaping as toddlers or is that
collectively??), and she took down my information. I called the police
immediately after and they took my report. Of course NO ONE from the company
got back to me EVER. If someone had made such a serious allegation against my
company, out of professionalism and cooperation, I would surely give that
person a call to either conserve my business's integrity or to gauge whether or
not I had hired some bad employees. Give me a call, explain your side of the
story, I am not an unreasonable person. I know fully well since I did not see
them take it, that it might have been someone else. However, I have lived here
at my residence for 2 years, I padlock my whole back yard, we never have anyone
in our back yard, and nothing has ever been as so much moved in our yard the
entire time. The first time we have strangers in our yard, something goes
missing? I had also seen the bike very recently before they came over that
morning. I don't think I am incorrect in at least suspecting it may have been
these men. That perhaps they became angry that I wouldn’t answer the door, and
that they had come twice already, even though this was completely their fault. The
first time was supposed to be for an estimate, and the second time they arrived
5 hours early.
Alas, no one has contacted me to at the very least, apologize
for the terrible customer service. The lady on the phone could have cared less
when I told her they were there 5 hours before the scheduled start time; she
didn't even know their schedule. She sounded completely disorganized and
befuddled. No one came at 2 pm either. We called again a few hours later and
she told me that I would receive a call in the evening when they returned. I
have yet to receive a call from the owner.
Of course just to state facts: I did not see who stole my
bike, I only suspect. I am rating them extremely poorly for their customer
service, and professionalism. What does that say about a company that refuses
to address a customer’s concern, and apologize for legitimate mistakes? Just
plain RUDE.

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Mow yard

Raked up yard picked up all debris and I needed rocks picked
up and I had them haul away a lot of garbage that has built up. These guys are
excellent, I spoke with Ray and Randy and I also spoke with Miguel. They were
all very polite and worked very hard and went over and above my expectancy. I
would not only use this company again, I would recommend then to friends and
family. By far the best experience I have had with a lawn and yard clean up.

They did a fantastic job. they were on time and did it quickly.

Great experience. A little difficult to get ahold of them, but we had a price, and a date of service for the planting of a winder lawn. They arrived with an army of people, and had it done in a matter of about 45 minutes. The foreman didn't know the agreed upon price for some reason. Weird. Would use them again.

Very satisfactory.

They charge you and don't do the work.

I am very happy with the service they provide for me and I will continue to use their services. They are very professional and they do a thorough job. I think the price is very competitive with the going rates. I always have the same guy come out and that is very consistent.

Snappy is one of the main reasons I had the lawn taken out; the other was the $200 water bills. Here's the good thing about Snappy: For what they do (which ain't much), there's no better game in town. Snappy's guys mow and edge very well. But blower clean-up is another matter. They never blowered my front yard, and in back they left acacia leaves to pile up on the gravel under the tree. Once I raked the leaves myself, but because I can't lift a heavy bag up to shoulder level to heave it into the alley trash bin, I left it for them to throw on their truck. Nope. Then one day I laid a half-ounce stick of palm tree debris in the middle of the back patio, to see what they would do. After Snappy's five-minute visit, I found the thing tossed under the acacia on top of the uncollected leaf-drop. Thirty-five bucks is too much for five minutes of work, especially when mow-n-blow doesn't include the blow part. Lawns don't belong in the desert, anyway.

COULD NEVER GET THEM TO CALL BACK WITH AN ESTIMATE, DESPITE THEIR PROMISES TO DO SO.

THEY HAVE A VERY GOOD REACTION TO CALL-IN REQUESTS. YOU CAN CALL ON MONDAY and THEY'LL BE THERE BY WEDNESDAY. BE VERY SPECIFIC ON YOUR NEEDS. THEY DO TASKS AS REQUESTED RATHER THAN OVERALL YARD CLEAN-UP.

THEY DID AN EXCELLENT JOB!

NEVER ANSWERED THE PHONE, NO WAY TO LEAVE A MESSAGE.

THEY OFFER LIMITED HOURS AND ARE NOT AVAILABLE ON THE WEEKENDS WHICH MAKES IT DIFFICULT FOR WORKING INDIVIDUALS.

THEY DID AN EXCELLENT JOB - VERY TIME CONSUMING AND BACK BREAKING JOB PULLING UP THE CONCRETE WITH PICK AXES AND PULLING OUT ALL ROOTS IN THE FLOWER BED . EXCELLENT CLEAN UP - NO DEBRIS.

I LIKE THAT SNAPPY ALLOWS ME JUST TO CALL IN WHEN I'M READY FOR SERVICE. THIS ALLOWS ME TO SCHEDULE AROUND MY IRRIGATION SERVICE, AND NOT UNTIL THE LAWN TRULY NEEDS IT. EVEN THOUGH I AM NOT SCHEDULED FOR A WEEKLY SERVICE, I HAVE NEVER HAD TO WAIT MORE THAN A COUPLE OF DAYS FOR SERVICE. I FIND THEM TO BE VERY AFFORDABLE, AS WELL.